Exterior

Reviews of Knights Inn Orlando

1.5 out of 5
Knights Inn Orlando
5870 S Orange Blossom Trl, Fl Tpk Exit 254/b-line Exit 4, Orlando, FL

Reviews

4.8
Rating 10 - Excellent. 26 out of 229 reviews" "
Rating 8 - Good. 33 out of 229 reviews" "
Rating 6 - Okay. 33 out of 229 reviews" "
Rating 4 - Poor. 35 out of 229 reviews" "
Rating 2 - Terrible. 102 out of 229 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sadey

Disliked: Cleanliness, property conditions & facilities
There was mold on the bathroom ceiling, and holes in the sheets that looked like mice and cigarette burns, and the place reeked of cigarette smoke.
Stayed 6 nights in Aug 2023
Response from GM Manager on Aug 22, 2023
So sorry that You had this experience here at our hotel Please Reach out to us so that we can discuss you stay. As we strive to make all our guest feel at home.

2/10 Terrible

Jim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. the tub hasn't seen a scrub brush in years
Stayed 1 night in Mar 2023
Response from Guest Relations on Apr 10, 2023
Dear Jim,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value that we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room is crawling with insects and disgusting bugs. The door handle is broken. Curtains are ripped and hanging askew. The bathroom has peeling paint and rusty fixtures. The grossest hotel room I've ever seen.
Stayed 1 night in Mar 2023
Response from Guest Relations on Apr 2, 2023
Dear David,Please know that what you have described is not indicative of the quality we strive to provide our guests. Our team will use your comments to review our rooms and ensure they are in tip-top shape and pest free. Thank you for voicing your concerns, as guest feedback only helps us improve. Please consider coming back and staying with us the next time you are back in the Orlando area.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

CHRISTOPHER

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
They rent the rooms monthly which tells you transient traffic stays there. However I appreciated that they had very strict rules about loitering, parties, etc so the residents were well mannered. They room needed painting badly and the bathroom was in great need of updating.
Stayed 1 night in Mar 2023
Response from Manager on Mar 20, 2023
Hello sorry that you experienced such a experince and would love to learn more contact me directly to handle this matter.

2/10 Terrible

Becky

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was absolutely disgusting, so bad we left and paid for another hotel. Toilet had bugs in it and was disgusting around and behind it. Would not recommend this hotel to anyone. Said remodeled, total lie.
Stayed 1 night in Mar 2023
Response from Manager on Mar 20, 2023
Hello sorry that you experienced such a experince and would love to learn more contact me directly to handle this matter.

4/10 Poor

Heather

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There is a sign that says recently remodeled, not sure where that update was done but it was not in our room. The floors were nasty(feet were black walking from bed to bathroom) the beds were sunken in the middle. The walls has holes in them. You can hear EVERYTHING. The price was cheap so wasn’t expecting much. But if you are looking for comfort and a good nights rest, maybe pay a little more. Also I must mention, the employee who checked us in, was super friendly!
Stayed 3 nights in Mar 2023
Response from Manager on Mar 14, 2023
Thanks for your time to post a review as we strive to make all our guest feel at home. As all our rooms are remolded can u let me know more about your stay please reach me directly at the property Thanks and have a good day.

4/10 Poor

John Israel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We didnt get a single king bed that we book. Room we got smell smoke. Broken shower. Leaking toilet base.
Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
I'm Sorry to here about your stay As we strive to make our guest at home .

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trashy
Stayed 1 night in Feb 2023
Response from Guest Relations on Mar 5, 2023
Dear Sam,Our team is disappointed that you did not enjoy your stay with us. We work hard to ensure our accommodations meet the needs of travelers and provide the perfect space to relax from their adventures around Orlando. That said, we hope to have you join us in the future for a stay that we know will change your lasting perceptions. Until then, we wish you safe travels.

2/10 Terrible

Derek

Stayed 1 night in Feb 2023
Response from Manager on Mar 20, 2023
Hello sorry that you experienced such a experience and would love to learn more contact me directly to handle this matter.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghetto
Wouldn't even put a dog in there it was the pits went and booked another hotel down the road stay away from it
Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Would love to learn more about your stay Please contact the manager directly at the property. Thanks

4/10 Poor

Shaylan

Disliked: Cleanliness, property conditions & facilities
Needs to be sprayed for bugs badly
Stayed 1 night in Jan 2023
Response from Guest Relations on Feb 12, 2023
Dear Shaylan,Thank you for reaching out and bringing your concerns to our attention. Your comments were surprising and do not at all reflect a typical experience at our hotel. Our property is regularly serviced by a professional pest control company to ensure that we do not have issues of this nature on-site. Nevertheless, we will conduct a thorough inspection to ensure everything is as it should be. I would like to apologize for what you experienced at our property as we strive to meet everyone's expectations. I would love to hear more about your stay, so please reach out to me offline. Thank you,Steven

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe neighborhood. Locked building had to use a phone to get in. Very dirty. Needs updating. Shower curtain didn’t fit. Very loud outside cars, people partying, movement upstairs. Has to sign a waiver they weren’t responsible for bed bugs. Ridiculous.
Stayed 1 night in Jan 2023
Response from Manager on Jan 23, 2023
Hello I'm very sorry that you exercised that at our property. would love to learn more about your stay can u please reach out at 407-859-5410 Name is steven MGR Thanks and have a good day.

4/10 Poor

Vera

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Stayed 1 night in Jan 2023
Response from Manager on Mar 6, 2023
So sorry to here about your stay and would love to learn more as we strive to make all our guest feel at home please call me at 407-859-5410 thanks

10/10 Excellent

Joe

Stayed 1 night in Jun 2022

10/10 Excellent

Paul M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Thanks for such a great rating. Hope to see you soon in the future. Thanks for visiting our property come again.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knights Inn a dump
Worse place I have ever seen we did not stay there we found another place. I asked if i could get a refund and was denied.
Stayed 1 night in May 2022
Response from Guest Relations on Jun 17, 2022
Dear Michael, It's unfortunate to hear that our accommodations failed to meet your expectations during your recent stay. We'll be sure to discuss your comments internally as we continue to make changes and we hope you'll join us again later down the road.

6/10 Okay

Verified traveler

Traveled with group
Stayed 2 nights in May 2022
Response from Manager on Jun 11, 2022
Thanks for your time out for your review, as we strive to make all our guest feel at home .Hope to see you soon

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
It's not fair to surprise people
I booked a non-smoking king bed but upon arrival was told that all their king beds are in smoking rooms. That not being an option for me I was downgraded, without any concessions. This was a non-refundable reservation which I should have taken as a warning. When they have specific new conditions for guests upon arrival I see it as not something I agreed to. What is obvious upon arrival is that they are dealing with a serious local issue. Those conditions, and their efforts should probably be disclosed ahead of time.
Stayed 2 nights in May 2022
Response from Guest Relations on May 18, 2022
Dear Andrew, Thank you so much for taking the time to leave us your feedback and it's unfortunate to hear that we weren't able to accommodate your request during your stay. In addition, please know that we take the safety of our guests seriously and encourage you to reach out to us directly so we can gather more details about the second issue that you mentioned. Thanks again, and we hope to hear from you soon.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
Check-in took over 20 minutes. I had to sign waivers and when I questioned this the clerk was very nasty about it. I asked for non smoking room and the room clearly had been smoked in. The room wreaked, the floors were filthy. Needless to say I did not spend the night.
Stayed 1 night in Apr 2022
Response from Guest Relations on May 3, 2022
Dear Melissa, We are disappointed that you decided not to complete your stay with us, and we sincerely apologize for the service you received as well as for the condition of the room you were assigned. There is no excuse for such matters, and we will make sure your concerns are addressed immediately and that we're always putting our best foot forward. Thank you for making your voice heard.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My stay
Checking in was easy. Only 2 towels. When I pulled my sheets down there were spots that did not come clean, they looked like they were wet. Someone near my room was smoking pot. The smell was worse in the bathroom. Toilet would flush but not clean out the bowl. We tried to make if work.
Stayed 1 night in Mar 2022
Response from Manager on Mar 30, 2022
Good morning I reviewed your stay here at the Property and yes the room accommodate 2 people witch comes with 2 towels and 2 face towels. Now the sheets did not have stains I've checked the room personal in the am. I've went and reviewed the camara's on this day yes I did see you and a female companion standing smoking a cigarette the only one I did see was a guest going into a room I've the observed you and your friend then leave off property into a car. you then come back on property after hour and demand a refund. and the one thing I wanna apologize for the toilet not flushing but my staff did come and fixed it. If you have any further Questions please don't hesitate to contact me at 407-859-5410

2/10 Terrible

Brycen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs crawling all over floor, no hot water, towels were not clean.
Stayed 1 night in Nov 2021
Response from Guest Relations on Nov 15, 2021
Dear Brycen, Thank you for your feedback. Our property undergoes routine maintenance for pests, and as such, it is surprising to hear that this does not align with your account of events. Your feedback has been passed along to our housekeeping team and pest service in hopes of a prompt resolution. We are also looking into your other concerns, and we hope to show you a better stay the next time you're in the area.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honeslty nothing when I first got there me and my fiance had to clean the room because the room was left nasty nasty sheets nasty pillow cases the tub wasn't clean we had to bleach that house keepers dont come to see if you need anything especially if you staying for a while they began to start over charging and certain workers change. they have roaches
Stayed 1 night in Mar 2021
Response from Guest Relations on Mar 16, 2021
Thank you for sharing your feedback. We are sorry if your visit was not excellent and for any concerns with the room. Furthermore, your claims regarding pests are not typical, and we did look into the matter further. We hope we can change your perceptions in the future, and we wish you the best.

2/10 Terrible

Verified traveler

Stayed 3 nights in Feb 2021

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Knights Inn Team on Jan 12, 2021
Please accept our apologies for the inconvenience you experience during your recent visit. We are sorry to hear we did not meet our goal with making sure your stay was less than pleasant. We hope that you will give us another chance to please you in the future.

2/10 Terrible

Tammy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay hotel infested with bugs
Stayed 1 night in May 2020

8/10 Good

Jeremy

Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good hotel for people to come every trip in Orlando
Stayed 2 nights in May 2020

2/10 Terrible

Aj, Texas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty . Didn't feel safe at that location at all . Was ask to buy drugs on multiple times . The front desk will not help you at all. I wouldn't stay here again even if it was for very
Stayed 1 night in Mar 2020
Response from Guest Relations on Mar 31, 2020
On behalf of our team, thank you for choosing us during your time in the city. Delivering a refreshing stay is always our goal, so we were saddened to learn of your concerns regarding service and cleanliness. We'll be discussing your feedback with our team to ensure our high standards are being fully met at every opportunity. It would be a pleasure to change your perceptions and we wish you safe and happy travels along your way.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
SUCKS
ROACHES!! WAS A GREAT STAY UNTIL ROACHES DECIDED TO THROW A BLOCK PARTY WHILE I WAS GONE. AND SOME GUY TRIED TO BREAK INTO MY ROOM
Stayed 1 night in Mar 2020

4/10 Poor

Sonya

Traveled with family
The room stank
Stayed 2 nights in Mar 2020
Response from Guest Relations on Mar 18, 2020
Dear Sonya, Thank you for your review. We're sorry for the odor issues you encountered, Housekeeping has been notified for prompt resolution. Please give us a second chance to provide the relaxing accommodations you were hoping for.

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Ferdinand

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to this place after a long night, it was 3am when I show up to my hotel and they told me they currently had no open rooms, I follow to tell the guy I had a reservation, he still insisted and told me that i didn't have a room and that he couldn't help me. After few days of calling they got my refund send, but ai had to sleep in my car because their miscommunication.
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 28, 2020
Thank you for your comments on your recent stay. We apologize that we could not host you, as cancellations and system errors can lead to problems such as overbooking. Although we are limited in our ability to change reservations made through third-party booking agents, we have spoken with our team to ensure that issues of this matter are properly communicated. That being said, should you expect to arrive at our property late, please let us know when you expect to arrive so that we can better ensure a quality service. Next time you're in town, we'd love to provide you with the great night's sleep you expect.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took over an hour for me to check into a room that I am only occupying for 7 hours. The room was filthy, I killed a roach up one entering. Definitely not even worth it even if it’s was free. I would like a refund. This place was terrible
Stayed 1 night in Feb 2020
Response from General Manager on Feb 21, 2020
It's always our goal to help guests get to their room in a timely manner, so we apologize that you were delayed upon arrival. We are very sorry for this inconvenience and for the aspects of your room that were less than satisfactory. Our property is routinely serviced for unwanted pests and we assure you that we will speak with our specialist to ensure that everything is as it should be. We hope that you were still able to enjoy all that Orlando has to offer. Thank you for being our guest.

2/10 Terrible

Logan, Orlando

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and cigarettes burns everywhere. Unclean... awful experience
Stayed 1 night in Jan 2020
Response from Guest Relations on Jan 27, 2020
Dear Logan, It is our goal to provide clean and comfortable accommodations. We are saddened to know that we let you down on this matter. Rest assured that housekeeping has been made aware of your feedback to ensure our high standards in cleanliness will be maintained throughout the property. Also, your claims about the presence of unwanted guests in your have been shared with our pest control service to remedy whatever arises. Your impression matters, and we hope you will give us another chance to serve you if your travels bring you back to our area.

2/10 Terrible

Romeo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
Terrible! Roaches everywhere. Everything smells. Absolutely disgusting.
Stayed 1 night in Dec 2019
Response from Sandra Coriano on Dec 11, 2019
I apologies that we did not meet your expectation. We have new renovated rooms with no roaches. we work hard to meet guest expectations.

10/10 Excellent

Hasani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Latosha helped us out and made us feel like family
Clean comfy and no noise friendly neighborhood close to everything
Stayed 1 night in Sep 2019
Response from Knights Inn Staff on Sep 12, 2019
Thank you for staying here with us at the Knights Inn. We value your feedback. We pride ourselves to extend amazing service to our guest. Latosha Johnson General Manager Knights Inn

2/10 Terrible

CONNIE

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I couldn’t sleep my door wouldn’t close completely so I had to stay up all night plus major prostitution
Stayed 1 night in Aug 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Knights Inn Staff on Jul 3, 2019
Thank you for staying here at the Knights inn, we are happy you enjoyed your stay. Please come again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Knights Inn Staff on Jun 26, 2019
Thank you for staying with us, we value your feedback, we pride ourselves on making your stay welcoming and comfortable, please come again.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
The lady receptionists were not considerate. It was a very hot day when I came to the reception to do my check-in, which was about 45 minutes before 3 pm. She refused to let me check- in a bit earlier but sharp 3pm. Also, she did not care about me as a loyal customer that she kept me outside in the the heat of the very hot day without arranging a seat for me to wait. In the past, the former receptionists of this hotel were very nice. They often let me check in 1 hour earlier than 3pm without any problem. This is a matter of service quality and the attitude towards customer.
Stayed 1 night in Jun 2019
Response from Knights Inn on Jun 25, 2019
We do apologize about the issues you've encountered, we pride ourselves on customer service, we will fix the issues you have encountered. Thanks for letting us know.

2/10 Terrible

Ted

Disliked: Cleanliness, property conditions & facilities
Eww
I checked in late they claimed I didn’t have a reservation made me pay for a room, the dayshift gave me a credit. The hotel was in poor condition and apparently caters to a criminal clientele there were two detectives and a uniform policeman there when I left
Stayed 1 night in Jun 2019
Response from Knights Inn Staff on Jun 18, 2019
We do apologize you were not happy with your stay and will work hard to fix the issues you have encountered, thanks for letting us know. We pride ourselves on going over and beyond for our guest.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bed had chewed up candy all in it never was cleaned the bathroom was moldy and disgusting. There was dealers out side of our room Scary place we requested to be transferred to a new hotel
Stayed 1 night in Jun 2019
Response from Knights Inn Staff on Jun 7, 2019
We do apologize for the issues you encountered here, we did upgrade you to a sister property, we are a clean and family oriented Hotel and assure the safety of our guest. we work hard to WoW our guest, please come again, we will accommodate you in any way, to show that we are a Great Hotel!

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019
Response from Knights Inn staff on May 22, 2019
I do apologize you were not happy with your stay, we work hard to make our guest comfortable and happy, do come again so we can accommodate you so you will have a better outcome on staying with us!

6/10 Okay

Barbara

Disliked: Staff & service
I couldn’t stay 1 hr more without paying 1/2 night
The hotel was what expected for the price payed however the service was too bad. Also no reception which didn’t help with the service arrangement requested that was just discard unsimpathetic to my situation.
Stayed 1 night in May 2019
Response from Knights Inn Staff on May 20, 2019
I do apologize about the problems you had here at the Knights Inn and will work hard to fix the issues you encountered, thanks for letting us know.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels, room not clean, no help from staff, chronic loitering of unknown persons outside of property. Did not feel safe or secure.
Stayed 2 nights in May 2019
Response from Knights Inn Staff on May 9, 2019
We do apologize you were not happy with your stay and will work hard to fix the issues you encountered while staying here at the Knights Inn, thanks for letting us know.