Ratings based on 859 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Milwaukee, WI
Fantastic property and teamPosted Oct 7, 2017
Great ambience, service and amenities. Great folks that work here. you
by A verified traveler from new york
For the price i expect betterPosted Sep 28, 2017
The staff was very nice, but our room was full of issues that were maintenance related. Toilet paper roller was hanging out of wall, the bathroom door knob was loose so it always felt like you were going to get locked in there... the makeup mirror which has a light in it was also dangling out of the wall. We brought this up to the desk and they did fix it... but the thing that wasn't fixed that we complained about was the toilet. It was randomly gurgling and splashing water out. It woke me up in the middle of the night several times, and they said they came but nothing was done about it. No offer to discount our stay or even to change rooms! This hotel was not cheap! Not too happy about that. For a universal hotel the accommodations should be excellent not just ok. Not sure if i would return to this hotel.
for Everyoneby A verified traveler from Atlanta
Great for UniveralPosted Sep 28, 2017
Couldn't be happier. A family of 5 and we were very comfortable in the room. The fast pass alone makes staying at this location worth the cost. Great visit.
for Everyoneby A verified traveler from liverpool UK
Room smelly but otherwise beautiful hotel.Posted Sep 27, 2017
We arrived late evening to a terrible damp smell in the ground floor room. I rang the front desk to be told they were fully booked. I insisted that I couldn't stay in that room and they suddenly found us another. We then found out that the hurricane floods had soaked the carpets in the first room and this was the smell. Why on earth they would think that anyone would want to stay in a room with the smell is anyone's gues. The second room was lovely and we unpacked. Next morning I noticed broken biscuits on the floor (we don't eat biscuits) so I mentioned this and I was assured that it would be given a thorough clean. Upon returning that evening the biscuits were still there. I mentioned this next morning and was given 3 days free breakfast vouchers. The problem was dealt with eventually but it could have been better. Aside from this the hotel was perfect. Picturesque and the staff were all super courteous and friendly. I would go back again In the future.
for Everyoneby A verified traveler
Posted Sep 25, 2017
Great atmosphere and staff!! Highly recommend to all!!
for Everyoneby A verified traveler
Posted Sep 22, 2017
Great family my hotel. The extra perks (express passes) at universal was a big draw and didn't disappoint.
for Everyoneby A verified traveler from Texas
Great hotel in UniversalPosted Sep 4, 2017
I had an amazing experience at the Loews Portofino. The staff members really went out of their way to make sure we enjoyed ourselves. The ferry to the park is wonderful. I hope to stay here again the next time we visit.
for Everyoneby A verified traveler from New Jersey
Overall great hotelPosted Aug 28, 2017
Pros: See above.
Cons: Tacky daily parking charge for guests. Unbelievable?
Location: See above.
Great hotel with all the amenities, and genuine feel of Italy. Close to the parks via walking or boat shuttle.
for Everyoneby A verified traveler from new jersey
like going to italyPosted Aug 27, 2017
Pros: peaceful romantic prime location
Location: universal studios amd city walk
i wish i stayed a day or 2 longer , going to the parks everyday did not let us enjoy the hotel amenities to the fullest the hotel is mesmorizing
for Everyoneby A verified traveler from scotland
Beautiful hotel. Perfect setting and close to parkPosted Aug 26, 2017
We were upgraded to a hospitality suite on arrival but decided that we preferred a standard rooms. Staff quickly accommodated us and offered breakfast for our party to compensate for our inconvenience. Excellent service and beautiful accommodation.