Ratings based on 3,593 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

A great find with 2 bedrooms

Posted Oct 17, 2017
Pros: Location and having an option of two bedrooms and two baths.
Cons: The lady selling the park tickets was edgy and on the rude side.
The reviews were correct, this is a great place to stay if you need two bedrooms and two baths. We stayed with another couple for just one night. Although we would have liked to have had a queen or king bed in each bedroom, we didn’t hesitate to book the one queen and two twins. Beds were comfortable and clean. Our suite was missing coffee cups to go with the coffee maker but we used some paper ones we had packed so not really an issue. I would definitely stay here again.
Comment from Hotel Management
Oct 18, 2017 by Westgate_CustomerCare, Hotel Management
Thank you so much for your review of Westgate Palace Resort. We are happy to hear that you enjoyed your room accommodations and your stay overall. Westgate expects its staff to always be hard at work to make sure every customer has a positive experience, so your input lets us know that there may be improvement needed in this area. We are always looking to improve and your feedback is of great help. We hope to exceed all your expectations on your next visit to our property! Sam
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with convenient 2 bedroom suite

Posted Oct 17, 2017
The mattress in the master bedroom was not that great
Comment from Hotel Management
Oct 18, 2017 by Westgate_CustomerCare, Hotel Management
Thank you so much for your feedback. We are happy to hear that you enjoyed your room accommodations and your stay overall. We will use your feedback on our beds to continue to improve our services and guest satisfaction. We hope to exceed all your expectations on your next visit to our property. Sam
3 out of 5
Recommended
for Everyone
by A verified traveler from spring hill fl

Ok experience

Posted Oct 16, 2017
Check-in Line was extremely slow. Room was nice, but the AC went from hot and muggy to freezing in a matter of minutes. Overall ok stay
Comment from Hotel Management
Oct 17, 2017 by Westgate_CustomerCare, Hotel Management
Chrissy, thank you for your review of Westgate Palace Resort. We are happy to hear that you enjoyed your room accommodations and your stay overall. We understand that your time is valuable and we do apologize for the wait at check-in. We do hope that our front desk staff was made aware of any maintenance issues to be addressed. It is our hope that you will allow us the honor of hosting a more excellent stay in the future. Sam
2 out of 5
by A verified traveler from Jacksonville Fl

Do the Hustle

Posted Oct 16, 2017
Pros: Liked that it was close to Universal
Cons: Staggered checkins and checkouts. A bit of customer service training for staff. Front desk clerk seemed a bit put out that I wanted a receipt
Location: Universal studios
Huge hotel jammed to capacity. 1000 am checkout after being at halloween Horror nite to 2:30 am. Elevators overcrowded had to walk down 10 flights of stairs with luggage. Not enough parking had to park across the street. Staff more interested in selling a time share than providing any level of service. Yuck!
Comment from Hotel Management
Oct 18, 2017 by Westgate_CustomerCare, Hotel Management
Paul, thank you for taking a moment to leave a review of your stay at Westgate Palace Resort. We are happy to hear that you enjoyed the convenient location of our resort. We understand that your time is valuable and we do apologize for the wait at check-in and check-out. Please remember that we are a timeshare resort, and we like to give all of our guests and owners the opportunity to see what we have to offer. We are always looking to improve and your feedback is of great help. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Sam
3 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 16, 2017
Very comfortable rooms at a fair price. Extremely clean with courteous staff. Rooms are quite ample, hence I would highly recommended for families. Regarding location, it is excellent location near attractions and plenty of restaurants. Great alternative for those who don't mind staying outside the resorts.
Comment from Hotel Management
Oct 17, 2017 by Westgate_CustomerCare, Hotel Management
Thank you for taking a moment to share your feedback with us. We are thrilled to hear that you enjoyed your room accommodations, and that you found us to be of great value. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced that. We are glad that you found our location convenient to all the entertainment and sights around town. We are honored to have had the chance to serve you and look forward to your future visits. Sam
1 out of 5
by A verified traveler from Tampa

Avoid at all cost

Posted Oct 16, 2017
Hotel staff never tells the truth. After being told we could get Universal tickets cheaper than at the park if we sat through one of their 60minute presentations that turned into being 2 1/2hours we were told that that only tickets that we could get was Sunday through Thursday. The room I was given was falling apart. The shower head looked like it was going to fall at any moment, the phone in the bedroom was put there for looks because they plug it into anything and there was no cord attached. All I can say after spending what i did for the room is AVOID AT ALL COST.
Comment from Hotel Management
Oct 18, 2017 by Westgate_CustomerCare, Hotel Management
Jason, thank you for taking a moment to share the experiences that affected your stay at Westgate Palace Resort. We do hope that the issues with your room accommodations were brought to the attention of our staff so we could try to address this for you. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested in purchasing. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Sam
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect for visiting the parks. Complementary buse

Posted Oct 10, 2017
Lovely 2 bed suite with a comprehensive kitchen, washing machine and drier (very hsndy). Reception even helped to order in Chinese on one evening. High recommended.
Comment from Hotel Management
Oct 11, 2017 by Westgate Customer Care, Hotel Management
Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Palace Resort. We invite you stay with us again next time you are in the Orlando area. Nicole
4 out of 5
by A verified traveler

Posted Oct 9, 2017
Cons: Check in took 30 min. They were not properly staffed.
Hotel was ok for the price. Check in took 30 min. The room had a stale smell.
Comment from Hotel Management
Oct 11, 2017 by Westgate Customer Care, Hotel Management
Thank you for choosing the Westgate Palace Resort. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
4 out of 5
Recommended
for Everyone
by A verified traveler from ncu

Close to Universal

Posted Oct 9, 2017
They had shuttle service to theme park but shuttle hours were awful. The earliest one to get there put you at park after it was open and the last one back to hotel was 2 hours before park closed. After paying all the money to go to theme park and booking a hotel because of said shuttle service we ended up taking cabs and spending more money. Disappointed. Also they have some kind of timeshare thing and kept soliciting us to attend breakfast meetings. Once we said no when checking in, it should have been the end of it
Comment from Hotel Management
Oct 11, 2017 by Westgate Customer Care, Hotel Management
We are delighted you had a great stay with us at Westgate Palace Resort. It thrills us to hear that appreciated our resort location and accommodations. Please visit us again. It will be our honor and delight to serve you and your family. Nicole
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Overall a good hotel, we had the 2 bedroom suite with a kitchen and it was the perfect size for our family. Quick drive to universal and kids loved the pool.
Comment from Hotel Management
Oct 9, 2017 by Westgate Resorts, Hotel Management
Thank you so much for your review. We are glad to know that you enjoyed everything from your unit to the location of our resort. Our property has easy access to Universal Studios as well as to the other theme parks in the area. We are also conveniently located close to shopping and dining, making it a great spot when visiting. Thank you again for your review as we love hearing kind words such as yours. We look forward to hosting your vacation again soon. Anja