Ratings based on 3,961 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Beautiful hotel room with AWESOME View and service

Posted Feb 20, 2018
Pros: Everything. We were able to walk to Universal in less than 10 minutes. When we returned to our room, it was always clean and the most comfortable bed
Cons: A wider range of food in the restaurants. The seafood buffet was not edible. But the hotel made it right with us.
Location: Universal walk was very close and I felt safe walking at night.
The room was great and the view was spectacular. Everyone there was very nice and accommodating.I loved the beds. The room was immaculately clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Close to Universal

Posted Feb 19, 2018
Pros: Location
This was a quick stay so we could be close to Universal and it did not disappoint. A quick 5-10 minute walk to Universal Hollywood. Also not far from many other great attractions. Easy cab or uber ride to Hollywood walk of fame and Warner Bros Studio.
Comment from Hotel Management
Feb 19, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Universal

Posted Feb 18, 2018
Had a group of 7 people and we really enjoyed our stay at the hotel.
Comment from Hotel Management
Feb 19, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hurlstone Park

Nice hotel close to Universal Studios.

Posted Feb 16, 2018
Reasonably old hotel, but so close to Universal Studios and City Walk it doesn't matter. Pleasant stay, friendly staff.
Comment from Hotel Management
Feb 16, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 13, 2018
Pros: Location
Cons: Pool could be fixed.
Location: Universal Studios and City walk
We arrived very late and tired check in was a breeze. About a 10 min walk to Universal Studios or you could take the shuttle. Disappointed the pool was closed but they made arrangements with another hotel. Away from the hustle and bustle. We had a most excellent time away from the snow.
Comment from Hotel Management
Feb 14, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
2 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great For Universal Studios Visit

Posted Feb 10, 2018
Very close to Universal Studios, the free shuttle was perfect, parking a liitle pricey for the hotel but worth it for a short stay.
Comment from Hotel Management
Feb 14, 2018 by Angie M., Marketing Manager, Hotel Management
Dear Barbara, Thank you for taking the time in leaving us a review on your stay. We are sorry to see only a 2 star rating, please contact us directly to learn more about your stay and how we can improve. We look forward to hearing from you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Excellent View of Universal Studios

Posted Feb 5, 2018
Pros: Location and friendly staff
Cons: We were at Universal from 7:30am-2:30pm and our room had not yet been cleaned. It would have been nice to return to a clean room.
Location: Universal Studios Hollywood and City Walk are WALKING distance... excellent!!!
We arrived and had no water in our room (there was a notice that the plumbing was being worked on). The front desk immediately compensated us for our troubles with a free buffet breakfast and had another room ready within minutes. EXCELLENT customer service! They actually fixed our original room before we returned from Universal Studios and it was a great stay at the Hilton. The view from the 18th floor overlooking Universal Studios Hollywood was FABULOUS!!! The ability to walk from the hotel to the park is worth every penny to stay at the Hilton. A wonderful place to stay!
Comment from Hotel Management
Feb 5, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment from your busy schedule to share your experience! . I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff . We look forward to welcoming you back to our property in the not too distant future. Angie M., Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

So close to the park!

Posted Feb 3, 2018
We could either walk to Universal Studios or take the free shuttle.
Comment from Hotel Management
Feb 5, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great hotel near Universal Studios

Posted Jan 31, 2018
We stayed here for our visit to Universal Studios. It's very close to the park, just a short walk. The beds were very comfortable and the hotel held our bags after check out while we toured the park and we were able to pick them up in the evening.
Comment from Hotel Management
Feb 2, 2018 by Angie M., Marketing Manager, Hotel Management
Dear Laura, Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Jan 29, 2018
Pros: Location
Cons: Bar service in the lobby was very slow.
I loved this hotel. Great location to Universal Studios and the shuttle bus is very convenient. the hop on hop off bus also comes to the hotel to pick up. the views from the room were amazing. room was spacious and the bathroom clean
Comment from Hotel Management
Jan 30, 2018 by Angie M., Marketing Manager, Hotel Management
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future! Angie M., Marketing Manager.