Ratings based on 3,633 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
Great Experience! We would definitely stay at this hotel again.
Comment from Hotel Management
Dec 17, 2017 by Darin, Hotel Management
Perfect! We can't wait to welcome you back! We are thrilled we could share the wonderful experience together!
5 out of 5
Recommended
for Everyone
by A verified traveler from palmdale, ca

Very nice hotel and amenities

Posted Dec 11, 2017
Wonderful place to stay I would recommend this hotel to everyone I know
Comment from Hotel Management
Dec 17, 2017 by Darin, Hotel Management
Thank you for choosing to stay at The Garland! We were delighted to share the holidays with you. Please come back and visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale, AZ

Great Hotel close to universal

Posted Dec 11, 2017
We had an excellent day at the Garland. They accommodated a schedule change. The front desk and hotel staff were extremely friendly. The restaurant on site is excellent as well. There is a shuttle to Universal which was convenient. Would definitely stay here again
Comment from Hotel Management
Dec 11, 2017 by Darin, Hotel Management
Brilliant! Thank you for sharing your experience with the online community. We look forward to the opportunity to host you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great, quirky vibe + great location

Posted Dec 11, 2017
We picked this hotel based on proximity to Universal studios and free shuttle. On top of this obvious benefit, the hotel itself is fantastic with rear facilities + fantastic restaurant.
Comment from Hotel Management
Dec 11, 2017 by Darin, Hotel Management
Thank you for choosing to stay at The Garland. We are thrilled you enjoyed your experience with us! We hope to welcome you back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Old but OK

Posted Dec 10, 2017
Pros: I love that the rooms are very quiet despite the fact that it is next to the freeway. Beautiful lush grounds and the best bed ever!
Cons: I wish that they had a door man to open the doors for guests. Or perhaps modernize by adding automatic sliding doors & improve smell at the lobby.
Location: Location is great. Lots of restaurants and shopping nearby. Very convenient.
Right when you step on to the property you are greeted by the valet offering its service. If you weren't valet parking they direct you to a temporary parking space for your check-in. Unlike most standard hotels this hotel is operated much like old style Hollywood except for a few missing details. Check-in was very pleasant and informative. Lovely is a little stuffy. Smells old.
Comment from Hotel Management
Dec 10, 2017 by Darin, Hotel Management
Thank you for taking the time to provide your feedback. We appreciate your business as we continue to grow our product and services. Hopefully, we have another opportunity to serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Posted Dec 9, 2017
Great place—only complaint is the lack of light in the bathroom. There is a makeup mirror (lighted) but not easily usable unless you are very tall!
Comment from Hotel Management
Dec 9, 2017 by Natalia Neminov , Hotel Management
Dear Ms. Melisse, Thank you for choosing to stay at The Garland! We are thrilled to hear you enjoyed your stay with us! We appreciate your feedback and will share it with our engineering team! We look forward to welcoming you back sometime soon! Happy Holidays!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dixon, CA

Nice trolley to Universal Studios

Posted Dec 8, 2017
I had a really bad experience confirming my reservation, the employee was extremely rude. but management went above and beyond to rectify the situation! The hotel it’s beautiful, full of lights, very clean, and the trolly they have to the park and City Walk it’s super helpful!
Comment from Hotel Management
Dec 9, 2017 by Natalia Neminov , Hotel Management
Dear Melissa, Thank you for finding time to share you recent experience at The Garland! We are delighted to hear you enjoyed the comfort and ambiance of the hotel. We appreciate your feedback and will follow up on the points you outlined. We hope we will have another opportunity to host you on your trip to Los Angeles! Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Nice hotel close the universal studios

Posted Dec 8, 2017
Hotel was clean and well managed shuttle to bus stop and universal was nice and ran about every hour
Comment from Hotel Management
Dec 9, 2017 by Natalia Neminov , Hotel Management
Dear Jared, Thank you for choosing to stay at The Garland for your getaway! We are thrilled to hear you enjoyed the comfort of the Hotel as well as had a great time at Universal ! We look forward to welcoming you back sometime soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice but some downsides

Posted Dec 8, 2017
A nice hotel. They've done a lot to upgrade it but it definitely has some remnants of its Holiday Inn days, along with a much higher price tag. It really wants to be a 4 star hotel but isn't quite there IMO. Also some annoyances like rediculously expensive parking, freeway noise and some room upgrades needed. Staff wouldn't let me eat my take out food in the outdoor terrace which was not nice. They want you to buy all their food yet they don't offer any food with dietary restrictions. I ordered a "vegan" salad at the restaurant for $14 that was literally a plate of shaved kale with no dressing.
Comment from Hotel Management
Dec 9, 2017 by Natalia Neminov , Hotel Management
Dear Emil, Thank you so much for dedicating your valuable time to review our Urban Oasis. We offer the option to all of our guests to stay your way and by keeping our rates competitive throughout the area. Our restaurant have different menus throughout the day and our chef is always able to create something special per guest request. I am very sorry that the vegan salad was not up to your liking. We shared your feedback with the restaurant management. We hope we will have another opportunity to host you on your trip to Los Angeles!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

WILL DEFINITELY GO BACK TO THE GARLAND!

Posted Dec 5, 2017
Pros: Everything !
Cons: Maybe run the trolley to Universal studios a little more often.
Location: Conveniently located near Universal Studios, Walk of Fame, movie studios, etc.
The Garland provides a unique and relaxing atmosphere with outstanding dining and a variety of activities that will suit everyone’s interests. It is conveniently located close to a number of attractions. The staff is genuine, polite, responsive - it shows that they are committed to excellent customer service. My family will make this our place to stay whenever we are in Los Angeles.
Comment from Hotel Management
Dec 5, 2017 by Natalia Neminov , Hotel Management
Dear Pat, Thank you so much for your kind words and for choosing to stay at The Garland! We are thrilled to hear you had a great time with us! We can't wait to welcome you back sometime soon! Wishing you happy Holidays !