It was a very pleasant visit. The staff was nice. There was some inconsistent statements from two of the front desk staff however. I was told that I had to leave a large deposit for incidentals by one of the staff members, and no amount by another one.
That was a bit frustrating as there was a large group of us and the incidentals were not mentioned for everyone, just a few select ones!
Adjacent to the Sherman Oaks Galleria with easy access to the 405 and 101 freeway and sprawling views of San Fernando Valley …More
Paid for a premium room but was placed on the 4th floor due to my early check in request. Understand the renovations inconvenience, but a bit more attention should be paid to customers that chose to stay there despite the renovations. Booked a room for 4 guests, only 2 towels in room. Waited 1.5 hours for towels. Guest services stated they were busy!!
A big plus for the continuous shuttle that runs to Universal Studios.
Situated in Universal City, this hotel is within 1 mi (2 km) of Universal CityWalk and Universal Studios Hollywood®. Warner …More
At this hotel the staff is very friendly and helpful. They are under new management so they are really trying to turn the place around. My boyfriend and I were pretty sketchy of this place because of the reviews but when we showed up it wasn't that bad at all. Our flight got in early so we weren't able to get our room right away but the staff let us leave our bags and were able to watch it until our room was ready. In the meantime we went and enjoyed the galleria just a few blocks away which was very nice. We could tell that our room was updated. It was painted well, the shower had new tile and everything seemed to be updated. Our bed was comfortable and clean. I was still worried about bugs because i had read previous reviews. Although, we did find one cockroach on one of the nights that we were there on the wall in our room (which we smashed) we didn't see any other bug outside or inside of our hotel. So because i found a cockroach in the room i would give room cleanliness a 3 just because of the roach. If it was a spider i really wouldn't have cared but a roach is a nasty bug. It is California though in a humid climate so i guess you would see some type of bug while you were there. If i would have seen more roaches in my room i would have definitely complained to the staff. While we were there they were updating other rooms and the day we left they repaved their parking lot. we went to disney and universal and enjoyed ourselves.They are moving up from where they have been.
Traveller from Colorado
Situated in the business district, this inn is within 1 mi (2 km) of Sherman Oaks Galleria and Sherman Oaks Castle Park. Van …More