Ratings based on 256 Verified Reviews

4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Food service

Posted Sep 24, 2017
Pros: Location
Cons: Valet only parking… Food service
Location: Cleveland rocks!!!
Food service was more than disappointingly slow at breakfast...I had to abandon my order due to departure requirements after a 20 minute wait
5 out of 5
by A verified traveler

Close to the Cleveland Clinic for my work meeting.

Posted Sep 20, 2017
Pros: See above-mostly the people!
Super service from the main check in to the helpful valet staff. Very polite and friendly staff! Tracey on the night desk brought my missing suitcase to my room at 0030 hrs when it arrived from the airport. James was helpful in recommending spots to eat dinner within walking distance. All the support staff spoke to the guests in the hallways. Definitely would stay here again.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank you for the great review and for being our guest. We are so pleased our amazing staff went above and beyond to make you feel welcome and comfortable throughout your stay. Tracey, James, and the rest of the staff enjoyed your compliments and they join me in inviting you back again soon. Thanks again and safe travels to you! Regards, Laura Chmielewski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Posted Sep 11, 2017
Great hotel and location. Highly recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Novato

Hotel in safe comfortable part of Cleveland.

Posted Sep 5, 2017
Exceptional staff, all of them! Above and beyond customer service.
Comment from Hotel Management
Sep 6, 2017 by GM, Hotel Management
Dear Vanessa, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing the Courtyard by Marriott Cleveland University Circle. We hope to welcome you again soon! Laura Chmielewski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to Case Western Reserve University

Posted Aug 31, 2017
Our fourth stay here. Nice hotel at a good price when visiting CWRU. Breakfast was inconsistent rating from terrible to amazing at each stay. Easy check in/out. Will come again but will have breakfast elsewhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orrville, ohio

Hospital stay

Posted Aug 24, 2017
I was there because my daughter was seriously ill in the hospital. The staff couldn't have been nicer or more accommodating especially since I didn't know how long I needed to stay. Every day I would go to the desk and renew my reservation for that night. They even arranged housekeeping services to match our sleep schedules as we were rotating our stays at her bedside. Thanks for hiring such nice people. I wish I knew all of their names. The lady whose name begins with a C (Latina lady) was awesome!!!! Her kindness when I was exhausted was so lovely and really gave me an emotional boost. I would highly recommend this hotel!
Comment from Hotel Management
Aug 26, 2017 by GM, Hotel Management
Dear Valued Guest, First and foremost, we truly hope your daughter has been recovering well and that you and her find peace with her health! Nothing can be more emotionally hard on a person than needing to travel and be at a hospital, so we can not thank you more for taking the time to recognize our efforts. We truly appreciate your wonderful attitude, and you positivity helped make our staff have a better day, so thank you! We couldn't be more grateful that you entrusted us to the task of providing you with a calm and comfortable stay. We will be sure to share your comments with the team. We hope to be able to welcome you back to Courtyard by Marriott Cleveland University Circle, but hopefully, for a trip for leisure! Laura Chmielewski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Nice hotel right in the Heart of University Circle

Posted Aug 17, 2017
We stay here often because it is walking distance to Case Western Reserve University and Little Italy. Rooms are clean and staff friendly. Note, parking requires valeting your car every day for $20! No room service but nice little cafe off of the lobby.
Comment from Hotel Management
Aug 17, 2017 by GM, Hotel Management
Dear Sue, Thank you for returning to the Courtyard Cleveland University Circle! There is no better compliment than a guest who keeps coming back time after time! We're so glad you continue to enjoy our hospitality, comfortable accommodations, and the location. It is always our pleasure to have you as our guest, and we hope to see you again soon! Laura Chmielewski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel for business & pleasure. Close to MOCA.

Posted Jul 10, 2017
Location: A block away from a very nice modern Museum Of Contemporary Art (MOCA) - worth exploring. Nice coffee shops within walking distance.
I came to Cleveland for friends' wedding. Stayed for 1 night. The hotel is located in the Little Italy/University Circle or as it is also called "Uptown" up and coming neighborhood. a block away from a very nice modern Museum Of Contemporary Art (MOCA). Nice café at the hotel and several coffee shops around it within walking distance. Close to RTA/local train that gets you straight to the Cleveland Hopkins Airport.
Comment from Hotel Management
Jul 12, 2017 by GM, Hotel Management
Dennis, It was a pleasure hosting your recent stay at Courtyard by Marriott Cleveland University Circle! Thank you for your generous comments, and for highlighting our awesome location. We're glad to know how much you appreciated the easy access to the Museum of Contemporary Art. We hope you choose us again the next time your travels bring you to Cleveland. Laura Chmielewski General Manager
4 out of 5
by A verified traveler

Posted Jul 5, 2017
to expensive for what you get. No breakfast, plus a $20.00 parking charge. I only stayed here because The Glidden House was booked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Great Location & Great Staff

Posted Jun 28, 2017
Pros: Friendly staff and very accommodating
Cons: The style of the room as well as the room location in which I stayed
This was a great location. Close to several different bars and restaurants. I would definitively stay here again when in town.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Dear Endurance, thank you for the great review and for being our guest. Its wonderful to know our staff made you feel welcome and that the surrounding areas added to your great visit. We look forward to seeing you again. Thanks again for staying with us. Laura Chmielewski General Manager