Ratings based on 575 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Beautiful room more than expected

Posted Jul 24, 2017
Quite pleased with our suite. Not expecting what we received for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Very nice experience

Posted Jul 3, 2017
The staff was very friendly and helpful. It was busy because of the U2 concert but the staff handled it well. The room was very nice with a kitchenette and sitting room, two beds in the large bedroom and a big bathroom. The breakfast buffet was huge and very good. I didn't get a chance to use the fitness center because the concert ran late. Overall we were very satisfied. The only negative might be the parking lot was kind of far away.
5 out of 5
by HENDRO

This traveler left a rating score only Posted May 16, 2017 on Hotels
5 out of 5
by Brittanni

Posted May 1, 2017 on Hotels
Very beautiful room. Nice and clean, great location and the staff were really friendly!
1 out of 5
by A verified traveler from Philadelphia, PA

Expedia & This Hotel is Out of Sync

Posted Apr 18, 2017
Pros: facility. check-in front desk was friendly.
Cons: billing office's attitute
We did not sign any credit card charge slip nor did we receive any receipt when we checked out the hotel. Yet, we were charged with a mysterious amount after checking out the hotel. The fee looked like the breakfast fee that was displayed at the hotel's breakfast place, so we figured it must be it. Called the hotel and asked them if that was it, and also told them we booked a room thru Expedia with breakfast option s selected. They said they couldn’t confirm and then called us back and told us it was their policy that they would charge it first and then refund it later and continued, “I am sure we told you that when you checked out." We they didn’t. The reception said only "Everything is OK,” when we were checking out. Anyway, here comes the most unpleasant part. They say they couldn't refund the whole charge because the tip portion is nonrefundable. Tips? "Didn't you sign a slip?" "No, we didn't sign anything" "Then how could we charge you the breakfast?" "I don't know, you tell me." "Well, sir if you really care about not paying the small tips fee, I can refund the full amount to you"...... the rest didn’t go so well. Expedia. Please work this out with this hotel.
3 out of 5
by gary

My experienve at the Intercontinetal Suites

Posted Apr 10, 2017 on Hotels
Over all the hotel was just fine, very clean and well kept. Staff was friendly and attentive. The only issue was their was a rain storm in the area and the TV kept losing the signal all night long. Very frustrating not to have TV for the entire evening.
3 out of 5
by A verified traveler

Getting dated

Posted Apr 7, 2017
Needs to be updated stayed here over the years and now is getting old
5 out of 5
by mahir

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Too hot for me

Posted Mar 28, 2017
Everything was great but I wish the rooms had individual thermostats that made the room cooler. Fortunately, the windows opened.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 21, 2017 on Hotels