Bicycling

Reviews of The Inn at Penn, A Hilton Hotel

4 out of 5
The Inn at Penn, A Hilton Hotel
3600 Sansom St, Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1003 reviews" "
Rating 8 - Good. 223 out of 1003 reviews" "
Rating 6 - Okay. 42 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the hospital
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Toni,We're delighted you enjoyed our central location and trust you had the comfortable stay we are known for. Please return to The Inn at Penn soon for another terrific experience.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Mohammed, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Utpal

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Ange on Apr 13, 2024
We appreciate your feedback and is very happy that you enjoyed your stay with us.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you for choosing to stay with us, Rosalie! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 4. Room was not ready and did not get a room until 5:00
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear James,Thank you for sharing your experience with us. We're sincerely concerned to hear about the delay in accessing your room. Rest assured, our team will work diligently to improve our check-in process. We appreciate your patience and look forward to welcoming you back for a more seamless stay in the future.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Carrie,Thank you for choosing The Inn at Penn and for taking the time to provide a review of your five-star experience. We are delighted that our high standard of service added to the enjoyment of your stay. Should your travel plans bring you back to our area, we would genuinely appreciate the opportunity to host you again.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Tamim, Fort Myers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and excellent location
Stayed 3 nights in Mar 2024
Response from Angie on Apr 4, 2024
Thank you for taking the time to respond, Glad you enjoyed the hotel and staff looking forward to seeing you in the near future.

8/10 Good

kwabena

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Ange on Apr 4, 2024
Thanks for taking your time to respond, glad you enjoyed the stay, looking forward to seeing you in the near future.

10/10 Excellent

Weiyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and clean room!
Stayed 1 night in Mar 2024
Response from Angie on Mar 24, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you for choosing to stay with us, Mark! Please look no further for accommodations when visiting University City and Philadelphia. Safe travels!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ange on Mar 19, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. we look forward to you staying with us in the near future..

6/10 Okay

Hui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office on Apr 3, 2024
We appreciate your feedback!

6/10 Okay

Brooks, Bethesda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms are worn and a bit tired. Breakfast is great though!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Brooks,While we are happy you were impressed with our delicious breakfast, we are sorry our accommodations didn't quite meet your expectations. Your feedback is important to us and will be shared with the team. We are always working to improve, and hope we have another opportunity to welcome you back and impress you further.Sincerely,Jim Salvo,General Manager

8/10 Good

Daniel, Warrenton

Traveled with family and small children, Business traveler
Liked: Property conditions & facilities
Onsite parking and valet service was too expensive. $48 per day.
Stayed 3 nights in Feb 2024
Response from Front Office on Feb 21, 2024
Thank you for taking the time to share your feedback this would help us to utilize your feedback to improve our property.

8/10 Good

Hitesh

Stayed 1 night in Feb 2024
Response from Angie on Mar 24, 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office on Feb 21, 2024
Thank you for being our guest!

8/10 Good

Amber

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice area. Nice building. Needs closer attention to cleaning of rooms. Dust buildup was noticeable. Staff, especially valet, was very kind and helpful.
Stayed 2 nights in Feb 2024
Response from Front Office on Feb 19, 2024
Thank you for being our guest!

10/10 Excellent

Amy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Office on Feb 19, 2024
Thank you for being our guest!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so clean and comfortable. We enjoyed sitting in the Living Room. The staff were very helpful. Our room was clean. Our Bellman, Teddy, went out of his way to make sure we were well taken care of. Thank you!
Stayed 3 nights in Feb 2024
Response from Front Office on Feb 14, 2024
Thank you for being our guest!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Front Office on Feb 6, 2024
Thank you for being our guest!

8/10 Good

Cassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking area
Stayed 3 nights in Dec 2023
Response from General Manager on Feb 5, 2024
Dear Cassan,Thank you for choosing The Inn at Penn and for taking the time to share your review. While we are sorry you had a concern with parking, we hope that otherwise you enjoyed your stay. We look forward to welcoming you back anytime you're heading back in our direction.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Lisa, Ship Bottom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & staff is fantastic
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Lisa,Thank you for taking the time to share your praise with us. We are thrilled to know that you found our property to be beautiful and our team left a positive impact on your stay. Our team looks forward to welcoming you back. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Barry

Stayed 2 nights in Jan 2024
Response from Front Office on Feb 14, 2024
Thank you for being our guest!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern & clean
Inn is a modern clean convenient to Penn comfortable hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear John,Thank you for choosing to stay at The Inn at Penn. We are thrilled you found our property modern, clean, and conveniently located. Your satisfaction is of utmost importance to us, and we would love to have the opportunity to host you again for another enjoyable experience.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Robert, Ft Pierce

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office on Feb 6, 2024
Thank you for being our guest!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office on Feb 6, 2024
Thank you for being our guest!

10/10 Excellent

Jeffrey

Bathroom door was very hard to close
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Jeffrey,It was an honor to host you at The Inn at Penn. While we trust you had a wonderful overall experience, our maintenance team will research your comment and make any corrections. Safe travels, and we hope you return soon. Sincerely,Jim Salvo,General Manager

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Ange on Dec 30, 2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

Delfina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Delfina,Thank you for your 10/10 rating! It's a delight knowing you enjoyed your stay at The Inn at Penn, A Hilton Hotel, and we can't wait to welcome you back in the future.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Zoe,Thank you for your review and for giving us a perfect rating. We're thrilled you enjoyed your recent stay, and we hope you return soon.Sincerely,Jim Salvo,General Manager

10/10 Excellent

Guillermo

Stayed 4 nights in Dec 2023
Response from Ange on Dec 30, 2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

Hiroko

Liked: Staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Hiroko,Thank you for choosing The Inn at Penn. Our team is delighted you received excellent service and enjoyed a clean, comfortable stay with us. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time. Sincerely,Jim Salvo,General Manager

6/10 Okay

Lidia

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Ange on Dec 30, 2023
Thank you for your feedback, Glad you enjoyed your stay with us looking forward to seeing you in the near future..

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel convenient to UPMC. Clean: upscale
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Carol. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Clay

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Clay. We hope to see you again when your travels bring you back to Philadelphia.

8/10 Good

Janet M

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Janet. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

john

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, John. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Jodi, Danvers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Jodi. We hope to see you again when your travels bring you back to Philadelphia.

4/10 Poor

Lisa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Lisa. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Melissa. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and room was very clean and nice!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Stephanie,We are overjoyed that our superb service and clean, comfortable rooms thoroughly impressed you. It would be an honor to host you again for another five-star experience, so please revisit us soon at The Inn at Penn.Sincerely,Jim Salvo,General Manager

6/10 Okay

Melanie

Traveled with family
Liked: Amenities
The bed was very comfortable and the room was overall clean. Our floor had an offensive smell- like stale fast food- that did not dissipate even after we put on our room fan. The smart tv would not connect to the internet, so no Netflix or showtime. We called the front desk who sent up a technician who could not trouble shoot the problem.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Melanie,Thank you for sharing your experience, and we're glad you enjoyed our comfortable beds and attention to cleanliness. Please know that your feedback aids our constant growth and improvement, so we appreciate you letting us know how we could've made your time with us even better. That said, we hope to welcome you back down the line for an even better time.Sincerely,Jim Salvo,General Manager

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities, room comfort
Only stay here if you’re attending the party in tb
Great checkin. Shower and heat were broken. Apparently our room was over the ballroom. The partying vibrated our room, even the hallway outside our room. The DJ was audible in our room. After an hour I called the front desk, they said yes they knew and would ask the DJ to lower the volume. Thirty minutes later it was still loud and the front desk said they had asked the DJ to lower it and the party would be over soon. After 30 minutes I got dressed and went down there, they could hear it there too. Either the staff or manager apologized or offered to do anything, they said it’s almost over. How can you rent rooms were people can’t sleep.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Michelle,The issues you raise are important to us. Please accept our apologies for any concerns about the shower and noise. It's unfortunate we were not able to resolve these matters while you were here, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.Sincerely,Jim Salvo,General Manager

6/10 Okay

Elizabeth

Traveled with partner
It was an average hotel. Expedia stated it Wass a 4 star hotel and I felt it was more like a 3. For one night, it was a good stay.
Stayed 1 night in Nov 2023
Response from ange on Nov 20, 2023
Thank you for taking a moment to share your experience. sorry for any inconveniences during the stay. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 14, 2023
Thank you for choosing to stay with us, Melissa. We hope to see you again when your travels bring you back to Philadelphia.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Angie on Nov 14, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Angie on Nov 14, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Angie on Nov 14, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Good

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. The room I had could use some updating.
Stayed 2 nights in Nov 2023
Response from Angie on Nov 14, 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Taylor

Stayed 4 nights in Aug 2023
Response from Front Office on Dec 4, 2023
Thank you for being our guest!