Ratings based on 402 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Dayton, OH

Marriott reneged on paid guaranteed reservation

Posted Jul 20, 2017
Pros: The lobby was nice. Unfortunately, that was all I was able to see. The staff was pleasant, but completely untrained to and unable to resolve the issue
Cons: I would expect when a situation like this occurs, the Marriott would have proactively found alternative accommodations or at least help me to do so.
Worst nightmare of a traveller with wife and daughter - NO ROOM AT THE INN after a paid and guaranteed reservation was made more than a month in advance. No advance notice of any issue, found out at the check-in counter 08:30pm that the Marriott had "overbooked" so no room available. No alternatives were offered, like other Marriott properties in all of Columbus (we would have easily driven to another alternative). NO HELP WAS OFFERED, JUST "SORRY, WE DON'T HAVE ANY ROOMS". General manager was not available on-site or by phone. Other screaming mad roomless Customers (without transportation) in the lobby added to the stress. I actually felt sorry for the counter staff, Marriott put them in an impossible situation. Whole experience cast a heavy shadow on what was supposed to be an exciting, once-in-a-lifetime college orientation experience. Mistakes happen, Marriott's non-response leaving us to fend for ourselves at 08:30p with no room, no options, no advance warning and just a "SORRY" was totally unacceptable.
5 out of 5
for Everyone
by A verified traveler from Ottawa, ON

Great hotel near OSU and "the Schott"

Posted Jun 28, 2017
Pros: Comfortable rooms, great breakfast bar. Clean and up to date.
Cons: The fold-out sofas block the path between the bed and the bathroom. Make nighttime bathroom visit a bit of a challenge!
Easy to find, bright and well decorated, close to OSU, great for events at the Schott and other OSU venues.
5 out of 5
for Everyone
by A verified traveler from cincinnati

Posted Jun 28, 2017
Close to restaurant and venues. Room clean and comfortable
3 out of 5
by Melissa

Posted May 14, 2017 on Hotels
Not like the pictures at all. Old hotel, lobby redone. Hallways smelled terrible. Way overpriced compared to other hotels in same condition.
5 out of 5
by Shawnna

Posted May 14, 2017 on Hotels
It was so perfect it wasn't to far from the place the concert was at, the staff was friendly the breakfast was amazing and I really enjoyed my self I would most definitely stay again!!
4 out of 5
by Karen

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by Linda

Visit to Shottenstein Center

Posted Apr 23, 2017 on Hotels
We were in town for a show at the Shottenstein Center. Very conveniently located with lots of restaurants within walking distance. Big room and bathroom. Nicely decorated.
5 out of 5
for Everyone
by A verified traveler

Great hotel close to OSU.

Posted Apr 21, 2017 on Orbitz
This hotel was very clean with friendly staff and in a good location. Our unit had two separate rooms, a king size bed in one room and a large area with a sofa bed for our son in the other area. There was a small refrigerator, microwave, and a coffee maker. Breakfast was delicious and fast. We'll definitely be back!!
4 out of 5
by Reginna

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
4 out of 5
by Susan

Nice for a good price

Posted Apr 15, 2017 on Hotels
Quick overnight stay after an 8 hour drive to visit The Ohio State U w my daughter Room clean & comfy good shower very quiet even though there were a lot of people there Front desk staff very nice