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Best Western Premier Alsterkrug Hotel
4.5 star property

Riverfront Hamburg hotel in Hamburg-Nord with 2 restaurants

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Best Western Premier Alsterkrug Hotel

Photo gallery for Best Western Premier Alsterkrug Hotel

Exterior
Meeting facility
Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Exterior
Sauna, steam room, body treatments, body scrubs, facials, massages

Overview of Best Western Premier Alsterkrug Hotel

Reviews
8.6

Excellent

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297
  • Popular LocationHagenbeck Zoo7 min drive
  • Popular LocationHamburg Messe and Congress8 min drive
  • Popular LocationMiniatur Wunderland12 min drive
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Room options

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior
Holiday Inn Hamburg - City Nord, an IHG Hotel
Pet friendly
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1002)
The price is $84
$101 total
includes taxes & fees
May 1 - May 2
Holiday Inn Hamburg - City Nord, an IHG Hotel

About the neighborhood

Hamburg

Best Western Premier Alsterkrug Hotel is located in Hamburg-Nord, a neighborhood in Hamburg, and is in the suburbs and on a river. Miniatur Wunderland and Elbe Philharmonic Hall are cultural highlights, and travelers looking to shop may want to visit Reeperbahn and Fish Market. Traveling with kids? Make time for Hagenbeck Zoo, or check out an event or a game at Volksparkstadion. Kayaking, sailing, and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Hamburg travel guideOpens in a new window

What's nearby

  • Hagenbeck Zoo - 7 min drive
  • Hamburg Messe and Congress - 8 min drive
  • Reeperbahn - 10 min drive
  • Miniatur Wunderland - 12 min drive
  • Elbe Philharmonic Hall - 12 min drive

Getting around

  • Dakarweg Hamburg Station - 6 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 6 min drive

Restaurants

  • Croque Factory - 2 min drive
  • Café Himmelsschreiber - 5 min drive
  • Burger King - 5 min walk
  • Braband - 2 min walk
  • Alsterdorfer Backhus - 14 min walk

About this property

Best Western Premier Alsterkrug Hotel

Luxury family-friendly hotel near Hagenbeck Zoo
Located close to Hamburg Messe and Congress and Hamburg City Hall, Best Western Premier Alsterkrug Hotel provides a bowling alley, a terrace, and a garden. Active travelers can enjoy boating, cycling, and canoeing at this hotel. Treat yourself to a facial, a body scrub, or a massage at alsterSpa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and German cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A cruise ship terminal shuttle, an electric car charging station, and express check-out
  • Express check-in, supervised childcare (surcharge), and free newspapers
  • Guest reviews say good things about the overall condition
Room features
All 106 individually furnished rooms feature comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and bathrobes.
More amenities include:
  • Heating and portable fans
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and free toiletries
  • 23-inch flat-screen TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 7 per day)
  • Covered valet parking on site (EUR 17 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM–10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Bowling alley
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference center (2,669 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 23-inch flat-screen TV with premium satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 69 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 7 per day
  • Covered valet parking fee: EUR 17 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, sofa beds, and onsite parking
This property accepts credit cards, mobile payments, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Is Best Western Premier Alsterkrug Hotel pet-friendly?

Yes, Best Western Premier Alsterkrug Hotel allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of Apr 20, 2024, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on May 12, 2024 start from $122.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Premier Alsterkrug Hotel?

Self parking is available for EUR 7 per day. Valet parking is available for EUR 17 per day. There is free parking nearby.

What time is check-in at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Premier Alsterkrug Hotel?

Check-out is at 11 AM. Late check-out is available for EUR 40 (subject to availability).

Where is Best Western Premier Alsterkrug Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Hagenbeck Zoo, Hamburg Messe and Congress, and Reeperbahn. Hamburg City Hall and St. Pauli Piers are also within 6 mi (10 km). Alsterdorf U-Bahn is 15 minutes by foot and Lattenkamp U-Bahn is 22 minutes.

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 254 reviews" "
Rating 8 - Good. 111 out of 254 reviews" "
Rating 6 - Okay. 25 out of 254 reviews" "
Rating 4 - Poor. 8 out of 254 reviews" "
Rating 2 - Terrible. 3 out of 254 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

8/10 Good

Allan

Stayed 5 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2022

10/10 Excellent

Horst, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manfred, Fort Lauderdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Lufthansa
Great facilities and a comfortable room. Food at the hotel was excellent. Friendly staff too.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enough for one night stays
Excellent service. The hotel is overall in good condition l, however it was noisy when someone at the next room was taking a shower or using the kettle. Nevertheless I had a good sleep but I was lucky to wake up early in the morning so no one else woke me up. Internet connection was quite slow.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019