Ratings based on 1,280 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Columbia, SC

HOTEL IS UNDER CONSTRUCTION

Posted Aug 23, 2017
I wish that they would inform you that the hotel is under construction before booking. After having a late night, on vacation, my wife and I were awoken to construction workers drilling into the floor above us at 8:30am. Upon addressing the situation with staff, I was informed that nothing could be done. Checkout isn't until 11. I to take a shower and the pressure was so low I had to stand directly under the shower head to use it. The pool was supposed to open at 9am, when went down at 10, it was still locked up. We wound up cutting our trip short because we didn't want to stay there after seeing that half of the place is being rebuilt. ONCE AGAIN THIS PLACE IS UNDER CONSTRUCTION RIGHT NOW! Very loud in the morning!
Comment from Hotel Management
Aug 27, 2017 by Gabe Iglesias AGM, Hotel Management
Thank you for your honest feedback. I am sorry your stay was not an enjoyable one. We understand that our ongoing renovations may cause inconveniences for our guests and hope that once they are completed you will return to experience the upgraded accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Crestview, FL

Great Location

Posted Jul 20, 2017
Very spacious room, very convenient to UCF, staff exceptionally friendly and helpful.
Comment from Hotel Management
Jul 22, 2017 by M. Spellman, Hotel Management
Thank you for your feedback! We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Jul 19, 2017 on Hotels
Front desk employees were very helpful and polite
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 15, 2017
Enjoy the morning free breakfast quick service the room is so big and the bed was comfortable
3 out of 5
by A verified traveler from palm bay florida

Last Resort!

Posted Jul 12, 2017 on Orbitz
It wasn't the worst ever hotel experience but I won't be staying there again. Night clerk was professional but far from friendly. The main reason for my low scores would be the condition of the room. The bathroom door (double door) wouldn't shut. The room had a musty smell (likely from water damage seen on the ceiling). The room wasn't the cleanest. The beds were just a place to sleep, between sneezing from the musty smell.
Comment from Hotel Management
Jul 15, 2017 by M. Spellman, Hotel Management
Thank you for your comments, I regret we did not exceed your expectations. Your comments will be used in our on-going customer service training program. We hope you will return and enjoy our renovations that are currently underway!
4 out of 5
by A verified traveler

Responsive when we had problems with our room

Posted Jul 11, 2017 on Hotels
The staff was very friendly, courteous, and helpful. The sink didn't drain very well and the A/C wasn't cooling properly. When I called the front desk, the woman immediately sent someone to check on the issues and then moved us to the room next door which had working A/C and sink. They are undergoing renovations after a recent leak. They don't charge extra for our dog. The spa does not have powerful jets, but is warm. No refrigerator or microwave in the room.
3 out of 5
by Barbara

This traveler left a rating score only Posted Jul 2, 2017 on Hotels
4 out of 5
by Brian

Needs some TLC but renovation coming soon

Posted Jun 29, 2017 on Hotels
The outside of the hotel was very dirty (Mold) but the inside was clean. This is a well worn property with fair carpeting in room, bathrooms doors that have holes and a water wall leak in the hallway that needed fans running all day to dry the carpet. The pool was covered with leaves and although a storm had just passed I think it had been a while since it was cleaned out. The breakfast was good and had the usual items. Checkin was fast and easy. There are signs up in the elevators (which were pretty bumpy) that said renovation is coming. It needs it for sure. The beds were also very small and I have my doubts they are queen size. Beds were comfy and the a/c worked fine. Shower had low pressure but served the need. Very close to UCF and east side of Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant to be there

Posted Jun 27, 2017
Pros: Breakfast
Nice people at all times. Very friendly and courteous. Clean place and cozy
Comment from Hotel Management
Jun 28, 2017 by M. Spellman, Hotel Management
We are very pleased you enjoyed your stay with us, see you again soon!
4 out of 5
by craig

This traveler left a rating score only Posted Jun 25, 2017 on Hotels