Good but still unacceptable!
Posted Mar 29, 2016 on Hotels
Was here in December but was late for my flight and forgot my winter jacket on a hanger in the closet. Called the hotel from the airport and they put the jacket away under my name since I was to return within 1-2months. Came back in February but by then my jacket was nowhere to be found, i.e. it was stolen!
In all fairness, during checkout and after pulling up my bill the receptionist offered me the breakfast I never booked or had for free. Well… Thank you again for nothing!
It was a 300EUR jacket so annoying but no the end of the world. Anyway, I don’t like to have my stuff stolen so won’t be coming back to this hotel and hotel management have to cope with the fact that they have a rotten apple among their staff.
Except for this highly unpleasant and unacceptable experience the hotel is actually good and only a 10min drive from the airport.