Ratings based on 50 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Terrra Bella, Ca
Close to airportPosted Aug 28, 2017
Pros: Plenty of parking.
Cons: Mattresses, paint the walls and ceiling in the rooms, maybe clean the carpet. Just plain make the rooms look clean
Location: Location is very close to the Ontario airport, but right next to the 10 freeway.
Hotel is very nice on the outside. Needs to be remodeled on the inside. Staff are nice, breakfast was just OK. I think I'll try to find a better hotel next time I have to go to this airport.
by A verified traveler from MO
Requested a refund from hotel.Posted Aug 23, 2017
Pros: I was surprised that the linen was pretty, not dated.
Cons: The overall cleaning and spraying of bugs.
Location: The location was great and had many places within walking distance.
The first day of arrival was okay until ants started to crawl all over the sink and bath area. There was bed bugs on one of the beds and a couple of roaches in the toilet area. The manager (Jeana/Gina) knocked the bed bugs off the bed. I was so disturbed by her unconcern and non-acknowledgement. I requested a refund and change of room. The changed the room was provided immediately with apologies. The management promised to give me a refund and I have yet to receive my refund. I was told by management that the refund would be processed through their office and refunded through Expedia. Can you please tell me why my credit card has not been credited with a refund? No. I will not recommend this hotel to anyone.
for Everyoneby A verified traveler from La Verne, CA
Decent motel in a good locationPosted Aug 23, 2017
Pros: location, breakfast, comfortable, easy access.
Cons: The room could use some improvements/upgrades.
Location: The motel is right by the freeway on a side street off the main street. there is a gas station and shopping area within walking distance.
This motel was in a great location, close to the freeway and shopping. This room was actually pretty decent and the bed was clean and comfortable. The parking lot is well lit at night and i felt very safe there. I had no issues and the staff were pleasant.
by A verified traveler from VA
Posted Jul 11, 2017
When we needed the clerk, we could not find him. The remote for the TV would not work but half the time, so we wanted another one but we could not find him. We went to a Dodgers game the next night and got back late. Key card would not unlock our door. Luckily he was there with someone else.
Posted Jun 19, 2017 on Hotels
by A verified traveler
Posted Jun 18, 2017 on Hotels
by A verified traveler from upland california
Being by freeway is good but our room was to closePosted Jun 3, 2017
Bed was uncomfortable. Terrible place to stay. They need to upgrade
Posted Jun 3, 2017 on Hotels
eye tripPosted Jun 2, 2017 on Hotels
asked for extra towels, but never received them, everything else was fine
Posted May 31, 2017 on Hotels