Rude Desk Clerk
Posted Sep 2, 2016 on Hotels
Front desk clerk (male) was extremely rude. He clearly has an issue with international travelers. We called because our patio door seemed off track. Clerk kept saying, "You broke it, you broke it!" We said it was that way when we arrived. Then he said,"You have to shut it before you open it. It works the same as doors all over Germany."
Also, we asked why the mini bar was not stocked at the advertisement on the desk said--we have "free items"---Same clerk told us they are "stocked late in the day"--but nothing ever arrived.
He ruined the experience. The rest of the staff was very nice. He needs to leave the hospitality busniness