Ratings based on 832 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

A Great Location

Posted Jan 22, 2018
Pros: The location is perfect and one has the sense of being in a real neighborhood with a fabulous bookstore on the corner and great restaurants
Cons: Rooms need updating, somethings have been done but lots still to do.
Location: Too many great restaurants to name
A very old school hotel with nice staff but getting a little tired. It seems that an effort is being made to update but not there yet. The mezzanine lounge is lovely and you think you are in a different hotel but the rooms are rather sad.
Comment from Hotel Management
Jan 22, 2018 by Steven, Hotel Management
Good Afternoon Louise, Thank you so very much for the great comments and 3 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We glad you enjoyed our great location near all the restaurants and museums. We do appreciate your feedback about our hotel and some areas in need of upgrades which we are currently doing with all new beds, carpet and painting which should all be completed by the end of March or soon. We are also replacing some of the furnishings during this year as well. We do look forward to hopefully seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you and all the best. The Hotel Wales Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Sag Harbor

A taste of Europe

Posted Jan 19, 2018
Pros: The whole experience
This hotel is a cute little place that reminds one of being in Europe. Will definitely stay here again.
Comment from Hotel Management
Jan 19, 2018 by Steven, Hotel Management
Good Morning Kathleen, Thank you so very much for the great comments and 5 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We were so happy to see that you enjoyed our quaint hotel with the European flair you mentioned. Thank you. We do look forward to seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you and all the best. The Hotel Wales Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Hingham, Massachusetts

More-than-decent accommodation in Carnegie Hill

Posted Dec 28, 2017
Pros: Convenience to the Carnegie Hill neighborhood, public transportation, and museums; clean rooms, welcoming staff, restaurant
Cons: Brighten the rooms and put some pictures on the walls.
Location: Convenient to Central Park and the “Museum Mile” along Fifth Avenue.
This is an older hotel, renovated and very clean. I regularly stay there on visits to the neighborhood. The rooms are small but, with their high ceilings, not claustrophobic. They are freshly painted taupe, a mud-brown color that may be fashionable but which I find a little depressing. The staff are friendly and responsive. The restaurant, Sarabeth’s, is good for breakfast and, I would judge, for other meals as well. Given the size of the rooms and the small lobby, there’s not really anywhere to spend much time. The hotel works as a base for activities.
Comment from Hotel Management
Dec 29, 2017 by Steven, Hotel Management
Good Morning Davis, Thank you so much for the great comments and 4 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our hotel and that we were so close to the attractions you wanted to see. We know you reserved our standard room and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. We do hope you spent some time on our Mezzanine Level where we have 24 hour coffee/tea service and spacious relaxing areas such as our Carnegie Lounge. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and a very Happy New Year. The Hotel Wales Team
4 out of 5
Recommended
for Everyone
by A verified traveler from manhattan

Room very small which was a safety risk. A

Posted Dec 20, 2017
Almost fell from stairwell due to steps being painted grey making the “corner step” not visible. Bruised arm as a result.
Comment from Hotel Management
Dec 22, 2017 by Steven, Hotel Management
Good Morning Karen, Thank you for your feedback from your recent visit with us. We appreciate the 4 Star rating. Very much appreciated. We are sorry to hear that you felt our standard rooms were too small for your needs. We hope you will consider reserving one of our spacious suites on your next visit to our Upper East Side neighborhood. We would like you to reach out to us regarding your comment that you slipped in a stairwell. We do hope to hear from you soon. Thank you and Happy Holidays. The Hotel Wales Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown MD

Posted Dec 19, 2017
The entire staff is amazingly attwntive, polite and helpful. The hotel is extremely clean.
Comment from Hotel Management
Dec 20, 2017 by Steven, Hotel Management
Good Morning Lew, Thank you so much for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were so glad you enjoyed your great stay with us and that our team provided you excellent service. That is always our #1 priority. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and a very Happy Holiday Season and Happy New Year. The Hotel Wales Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Princeton

Class and Comfort

Posted Dec 15, 2017
It just does not get better than the Hotel Wales! This hotel has been a secret oasis for years. Rooms are elegant, bathrooms are huge and well-appointed (mine had a heated floor) and the location could not be better. You are in the midst of museums and great restaurants.
Comment from Hotel Management
Dec 15, 2017 by Steven, Hotel Management
Good Afternoon Ellen, Thank you so very much for the great comments and 5 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We were so happy to see that our team took very good care of you while you were here and that you enjoyed your accommodations and our hotel amenities as well as being so close to all the museums and restaurants. We do look forward to seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you and all the best. The Hotel Wales Team
4 out of 5
Recommended
for Everyone
by A verified traveler from merchantville,nj

Posted Dec 12, 2017
A nice neighborhood, close to musees.Central Park so close and so great to walk! Had an event The Dead @ Irish Historical Society so it was perfect.
Comment from Hotel Management
Dec 13, 2017 by Steven, Hotel Management
Good Morning Agnes, Thank you so much for the great comments and 4 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your accommodations and hotel amenities and that we were so close to the attractions you wanted to see escpecially the museums and Central Park. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and a very Happy Holiday Season and Happy New Year. The Hotel Wales Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

I've stayed at the Wales many times,

Posted Dec 1, 2017
Pros: It is neat, clean and the staff in extremely accommodating. Helpful in every respect.
I have always found the Wales to be fine in every way. Especially the coffee in the morning and the newspapers available there.
Comment from Hotel Management
Dec 1, 2017 by Steven, Hotel Management
Good Afternoon Eileen, Thank you so very much for the great comments and 5 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We were so happy to see that our team took very good care of you while you were here and that you enjoyed our hotel amenities like our 24 hour coffee/tea service and complimentary newspapers. We do look forward to seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you and all the best. The Hotel Wales Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, a block from the museums and park.

Posted Nov 26, 2017
Pros: Close to the park and museums. Residential, family area.
Cons: Upgrade the air conditioning.
Location: One block from Central Park. On Museum mile. Next to, or across the street from some wonderful restaurants - zagat rated.nice
Small, unique with some quirks. Wonderful location for those who want the convenience to the museums.
Comment from Hotel Management
Nov 27, 2017 by Steven, Hotel Management
Good Morning, Thank you so very much for the great comments and 4 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We were so happy to see that you enjoyed our hotel so close to all the attractions you wanted to see especially Central Park just one block away and all the great museums and restaurants. Thank you for the suggestion on our air conditioning units. We do change many of them out each year and will continue to upgrade these and our hotel. We do look forward to seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you a Very Happy Holiday Season. The Hotel Wales Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great find on the upper eastside!

Posted Nov 18, 2017
Our family of 5 had a great experience at the Wales thanks to the staff, accomodations and location. The roof top deck has a wonderful view of Central Park. Paola's and Sarabeth's in the same building were both super convenient and delicious. The staff were helpful (parking, check in, and ample coffee and hot apple cider). Our suite (king bed and queen sofa bed plus trundle) provided plenty of sleeping space at night and was reasonable during the few minutes of decompression time required for us. A small noise machine will be on our packing list next time as street noise was significant at night.
Comment from Hotel Management
Nov 19, 2017 by Steven, Hotel Management
Good Afternoon Gary, Thank you so much for the great comments and 5 Star rating from your recent visit with us. We were so pleased to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your suite accommodations and our hotel amenities such as our well known rooftop terrace. We were alos happy you enjoyed our great location so close to all the attractions and especially Central Park just one block away. We do apologize for the street noise at times which being so close to the action on Madison Avenue, does have that occassionally. We do have a few white noise machines for this purpose so don't feel you need to bring one with you next time. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team