Ratings based on 878 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Excellent experience! Great service of all staff members
5 out of 5
Recommended
for Everyone
by A verified traveler from elkhorn, NE

Perfecr for weekend getaway in the city

Posted Sep 11, 2017
We arrived friday morning. We wanted to check in at noon but the room was not ready so we actually waited until 4pm to check in but the hotel was unusually full due to us open, fashion week and palm beachers escaping hurricane irma. The location of the hotel is just great. It couldnt be better. I lived in new york 14 yrs so i know ny very well inside out and this is where i stay when i visit because of its proximity to everythinf you want. The gym is sufficient. The place on the lobby is great for breakfast. And the hotel is expensive but reasonable when you book as a bundle deal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Excellent hotel in good location

Posted Sep 7, 2017
Fantastic quality hotel in good location on Park Avenue, only 2 blocks from Central Park and 2 blocks from subway. Close to several excellent restaurants. Staff were very welcoming and nothing too much trouble. Will definitely stay here again next trip.
Comment from Hotel Management
Sep 8, 2017 by Loews Regency Hotel , Hotel Management
Dear Richard, Thank you for your feedback. Great to hear you had an excellent stay. Looking forward in seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Cons: Bar very expensive would have stayed longer and more often if prices were better.
Great location, fantastic friendly staff.... Beautiful clean bright rooms.
Comment from Hotel Management
Sep 8, 2017 by Nicholas Farina, Hotel Manager, Hotel Management
Thank you very much for your feedback on our pricing at the bar. We do take this feedback seriously when doing our pricing as well as comparing it to our competitor hotels. Thank you for taking the time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good follow up on concerns

Posted Sep 6, 2017
The manager and staff made quick adjustments to address some concerns I had. A great location.
Comment from Hotel Management
Sep 8, 2017 by Loews Regency Hotel , Hotel Management
Dear Anonymous, Thank you for your feedback. We're glad you were able to voice your concerns and our team were able to fix where we fell short.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Sep 5, 2017
Very attentive staff. Friendly. Accommodating. Buy a metro pass if you are there to do some sightseeing. It covers the subway and city busses. You'll need it to get downtown.
Comment from Hotel Management
Sep 11, 2017 by Loews Regency Hotel , Hotel Management
Dear Shari, Thank you for your feedback. Great to hear you did a little exploring via our Metropolitan Transit Authority system. Looking forward in seeing you soon.
5 out of 5
by A verified traveler from Merseyside, UK

Luxury hotel near Central Park

Posted Sep 4, 2017
Pros: Everything!
Location: Couple of blocks to Central Park, where husband went for a run each morning.
Spent a fantastic week in New York staying at the Regency. The staff could not have been friendlier or more helpful, from desk staff, housekeeping, bar staff & door staff. Special mention to the door staff, who always wished us a pleasant day and welcomed us back to the hotel with a smile. We had a problem with the dividing doors in the suite on our arrival, but once reported to the front desk maintenance were there very quickly to rectify the problem. Would definitely stay again and recommend to others.
Comment from Hotel Management
Sep 11, 2017 by Loews Regency Hotel , Hotel Management
Dear Sarah-Jane, Thank you for your feedback and your high recommendations. Delighted to hear you loved our staff and a great stay. Looking forward in seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Location!

Posted Sep 2, 2017
Pros: Location and friendly staff.
We come to Manhattan every year with our family. Loews Regency is the best yet. Perfect location. Close to the subway, shopping, great restaurants and Central Park. The staff is very warm and welcoming. The rooms are spacious and clean. Whether on business or pleasure, Loews Regency is a great choice. We would stay here every time in the years ahead.
Comment from Hotel Management
Sep 11, 2017 by Loews Regency Hotel , Hotel Management
Dear Shalini, Thank you for your feedback and your kind words. Delighted to hear we're your home away from home. Looking forward in seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice decent hote

Posted Sep 1, 2017
Nice decent hotel near Central Park. Bathroom was nice and clean but it was extremely small. It's good for a single guest. Do not go to the restaurant in the lobby, it's extremely overpriced and the food is just mediocre. $32 burger came with no condiments and when I asked for ketchup for the fries, they looked at me like I was crazy. Also there is no convenient store at the hotel so if you need water or any personal items you are screwed. Soundproof between rooms weren't that good. I heard the next room talking all night.
Comment from Hotel Management
Sep 11, 2017 by Loews Regency Hotel , Hotel Management
Dear Anonymous, Thank you for your feedback. Looking forward in seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Nice hotel. Close to subway station great view from room of Park Av.
Comment from Hotel Management
Sep 11, 2017 by Loews Regency Hotel , Hotel Management
Dear karina, Thank you for your feedback. We're looking forward in seeing you soon.