Ratings based on 933 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Worst staff - especially front desk.

Posted Nov 20, 2017
Worst staff - especially front desk & front desk manager. Check in person did not even look up from his computer and cut us off to answer the phone. Continued with issues with our reservation without attempting to resolve it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

New York vacation

Posted Nov 14, 2017
From the moment we arrived they gave us the royal treatment. The room was great the beds are very comfortable. The hotel staff are wonderful. We enjoyed are stay immensely. I selected hotel from other reviews but was a bit skeptical, but it was all try. This hotel exceeded my expectations and more. I will stay here again and will recommend this hotel to family and friends. Thanks again for the wonderful stay.
Comment from Hotel Management
Nov 15, 2017 by Loews Regency Hotel , Hotel Management
Dear Hector, Thank you for your feedback. Glad to hear your New York vacation. We’re looking forward in seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Pros: Loved this hotel. Great room size, bed and pillows. Spacious.
Cons: Would be nice to provide coffee in the rooms--especially a suite with a kitchen.
We planned a last minute trip to NYC. Booked a one bedroom suite and loved it. The pull out sofa was a queen, so very comfortable for our 10 and 2 year old. Very spacious suite. Very comfortable bed and good pillows. Everyone was very friendly. I specified which newspaper I wanted in the morning and they threw in an extra which was nice. Loved this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Familiar with hotel

Posted Nov 13, 2017
All fine except for the elevator situation there. Only one was working when we tried to leave the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Husbands 60th trip

Posted Nov 10, 2017
At check in we were told we had an upgrade to a suite for our comfort. We went to the 8th floor and cdnt believe how amazing and huge our room was!!! The concierge service was excellent as well as room service. Couldn't fault anything at all!!
Comment from Hotel Management
Nov 12, 2017 by Loews Regency Hotel , Hotel Management
Dear beans, Thank you for your feedback and Happy Birthday! Delighted to hear you and your husband were pleased with your suite upgrade and had a wonderful time. Looking forward in seeing again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything was perfect!

Posted Nov 7, 2017
Pros: EVERYTHING! It's gorgeous, staff is amazing1
The hotel is incredible - service, accomodations, etc.
Comment from Hotel Management
Nov 7, 2017 by Loews Regency Hotel, Hotel Management
Thank you for your feedback. Great to hear you had an amazing stay. Looking forward in seeing you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Oct 30, 2017
Pros: Location, price
Great location, good value for the money. I was able to check in early, the room clean and comfortable. At check out on a busy Sunday the front desk person was a bit rude.
Comment from Hotel Management
Nov 7, 2017 by Loews Regency Hotel, Hotel Management
Thank you for your feedback. We're very sorry to hear you felt the front desk agent was rude at time of your check-out. This will be addressed. We do hope to you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel near Central Park and Public Trans

Posted Oct 23, 2017
Hotel was nice and the staff was very helpful. Two small concerns. They cleaned the room every day but I found a pen under our chair after several days. They should have caught this. There was a minor billing issue but it was corrected quickly with one call. It was only two blocks to Central Park, and two blocks in different directions to major subway stations so it was very easy to get around. We had a nice quiet room even though some jerks a few rooms down had some yappy dog with them that barked every time someone walked by the room. We heard it in the hall but not in the room. Overall, a really nice place and I would go back.
Comment from Hotel Management
Nov 7, 2017 by Loews Regency Hotel, Hotel Management
Thank you for your feedback. Great to hear you had an amazing stay . Looking forward in seeing you soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Posted Oct 23, 2017
Pros: Convenience to Central Park and 5th Ave shops as well as Bloomingdales. Also it is close to the subway and easy to get downtown.
Cons: Nothing comes to mind.
Location: We love Central Park and wanted to be nearby.
Ours was a weekend visit to NYC. We chose the hotel to be close to Central Park and Bloomingdales. Our stay was very enjoyable. We really liked the room with a king bed. Room wasn't huge so not a lot of extra space but it was modern and very functional. Like any superior hotel, it is expensive but the value for money was reasonable.
Comment from Hotel Management
Nov 7, 2017 by Loews Regency Hotel, Hotel Management
Dear Peter, Thank you for your feedback. Great to hear you enjoyed your visit and were able to do some shopping. We're looking forward in seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, Virginia

Posted Oct 10, 2017
Pros: The location - we felt very safe.
The staff was very friendly. The doorman/doormen were very helpful! The room was clean - didn't feel like I had to wear a slipper or flip-flop to walk on the floor or carpet. The room was very spacious. The food in the dinning room, as well as, the food ordered from room service was excellent. My daughters and I would definitely stay here again and recommend the hotel.
Comment from Hotel Management
Oct 24, 2017 by Loews Regency Hotel , Hotel Management
Dear Cynthia, Thank you for your feedback. Delighted to hear you and your daughters enjoyed your stay. We’re looking forward in seeing you soon.