Ratings based on 193 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from A

Could have been better.

Posted Dec 22, 2016
The bathroom was not clean, the Jacuzzi wasn't working, and the room took forever to heat up.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites
4 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for taking the time to post a review regarding your recent stay with us. We hope you enjoyed your accommodations. If there is anything we could do to make your stay better in the future, please do not hesitate to let us know. Thank you again. Best Regards, Edward Sims General Manager Sleep Inn & Suites
2 out of 5
by A verified traveler from Newburgh, NY

Weekend getaway

Posted Dec 12, 2016 on Orbitz
I reserved a non smoking room but was given a smoking room at check in. There were no more non smoking rooms when I arrived. I was offered airfreshner only if the smell was to strong.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites
1 out of 5
by A verified traveler from US

The whole hotel smells like cigarettes

Posted Dec 1, 2016
Ask for non smoking room and it still smelled like a smoking room , luggage and cloths smell like smoke upon leaving
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites
2 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to major highway

Posted Dec 1, 2016 on CheapTickets
Felt like the hotel could have been cleaner. Thought we saw mold in shower stall. Also for a non smoking hotel you could smell smoke in hallways. Also think breakfast hrs should be till at least 10 am
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites
3 out of 5
by A verified traveler from sleep inn suite

Posted Nov 28, 2016 on Hotels
it was ok a lot off people walking in and out but it was ok
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Edward Sims General Manager Sleep Inn & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilminton NC

Hotel Stay

Posted Nov 24, 2016
Hotel was very affordable. Close to the. Place I had to be the drive distance was great!!
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Edward Sims General Manager Sleep Inn & Suites
1 out of 5
by A verified traveler

Clean but things didn't work such as the Jacuzzi

Posted Nov 19, 2016 on Hotels
It Sucked to the 10 power. Over Priced - DUMP, I've been to better ~ Never Again Will I, Go To Sleep Inn - Suites. An Over Priced Dump, I've stayed at better name Hotels for Less - Ya Hear?
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites
3 out of 5
by A verified traveler from Providence, NC

Posted Nov 14, 2016
Bed was very comfortable. But there was hair all over the bathroom and in the shower. The hallways smelled like terrible smoke and the person working the front desk was about as unfriendly as they come.
Comment from Hotel Management
Nov 16, 2016 by Edward Sims , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Upper Marlboro near Andrews AFB. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of your room as well as your contact with my staff on your recent visit. I have shared your feedback with my Front Desk and Housekeeping members to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Upper Marlboro. Kind regards, Edward Sims General Manager Sleep Inn & Suites 3015999400
2 out of 5
by A verified traveler

Yuck

Posted Nov 7, 2016 on Hotels
Blood smear on bathroom door and chair.old all over tub. Gross
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Edward Sims General Manager Sleep Inn & Suites