High Quality Staff, Low Quality Inn
Posted May 12, 2016 on Hotels
The smell of strong cleaner and something else...cigarette smoke?...was evident in the common areas. From the badly stained chairs in the breakfast area to a broken window in the hall to the fact that there is NO ELEVATOR, this is a tired property, badly in need of a facelift. The staff was hardworking and helpful, but the place was on the dumpy side.
Comment from Hotel Management
Jul 23, 2016 by Tami, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.