Ratings based on 1,338 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from raymond nh
Nice hotel, great locationPosted Nov 4, 2017
Nice hotel, great location. It is located centrally on the main road of Santa Barbara within easy reach of most important sightseeing locations.
for Everyoneby A verified traveler
Very nice accomodations.Posted Oct 24, 2017
All of the staff were very friendly and helpful. We all enjoyed our stay.
for Everyoneby A verified traveler from Vacaville, CA.
Better each timePosted Oct 23, 2017
Pros: Clean, neat and super friendly and helpful staff
Location: Located right State Street in Santa Barbara, which lead to the beach. Multiple restaurants on this street. Shopping center across the street.
We arrived somewhat earlier then checking in time, but was promptly registered and in our room. able to get a ground floor room (bad knees, both wife and myself). With restaurant right next door, and shopping center across the street, could not have been nicer. Got signed up for BW awards program (better late then never) while there. They even washed the windshield on our car, and left a card informing us of what they had done.
for Everyoneby A verified traveler from ny ny
Good value, across from shopping!Posted Oct 19, 2017
Fairly quiet, hard to park on weekend nights. Thanks for the free water bottles! Please consider non-dairy creamer that truly has no milk product in it.
for Everyoneby A verified traveler from San Francisco
Posted Oct 16, 2017
Pros: Pool People and Location all good!
It was perfectand we enjoed the convenience and the pool.
for Everyoneby A verified traveler from Jersey
Good hotel easy to get aroundPosted Oct 15, 2017
Pros: It was near shopping Plaza and restaurants and short ride to the beach and pier.
Cons: Heard a lot of noise from other people late at night and early in the morning, which is hard for a hotel to improve.
Second stay at this hotel, the staff are very helpful and let me have an upper floor room which I prefer, the chap on reception even carried our cases up the steps. The beds were extra comfortable as were the pillows. Microwave and fridge in the room which is always useful when travelling, also bottles of water every day and fruit in a bowl. It was good to have a balcony overlooking the pool.
by A verified traveler from New Jersey
Worst WesternPosted Oct 13, 2017
We have been loyal Best Western customers for more than 20 years. We were completely dismayed by the unprofessional front desk operations at this location. They had errors in our reservation and called us 3 times during our dinner right after check in. Our room keys only worked once without difficulty. While the grounds a lovely and well kept, out room was sorely outdated.
Comment from Hotel Management
Oct 20, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
for Everyoneby A verified traveler from Northridge, CA
Classic Best Western HotelPosted Oct 2, 2017
Pros: Overall hotel condition is very Good. Nice sized balcony overlooking the central courtyard and pool.
Cons: Bathroom toilets should be upgraded to elongated bowls. Tile shelf above toilet prevents toilet seat from being raised all the way.
Location: Good location. Next door to Chuck's Hawaiian Steakhouse.
Good old fashioned hotel. Very Clean. Lobby Staff are excellent as are the maids. A nice surprise for us were the two free Electric Vehicle Chargers. Very convenient!
for Everyoneby A verified traveler from San Ramon, CA
The very Best at a Best WesternPosted Oct 2, 2017
The friendly staff greets you as soon as you enter the lobby. Our room was super clean with ample amenities. The service is the very Best! We will recommend this hotel and look forward to another stay.
for Everyoneby A verified traveler from Northern CA
good locationPosted Sep 29, 2017
Pros: clean room, nice extra touches, good coffee in the room!
We would have preferred a room with sliders & patio opening onto the pool area rather than a parking lot. Very quiet, however.