Ratings based on 1,166 Verified Reviews

3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for our needs

Posted Dec 11, 2017
I traveled with my young daughter for her first visit to the city and we were so happy with the location, feeling of safety, quiet rooms, amenities, cleanliness and superb staff. Definitely will stay again!!
Comment from Hotel Management
Dec 11, 2017 by Marrakech Hotel , Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in great location.

Posted Dec 9, 2017
Location: Hotel is right next to the 1 train, a Starbucks and a lot of great restaurants.
My stay was great. The staff was very friendly, helpful and polite. The room was very clean and the bed was comfortable. I would recommend and will be back myself.
Comment from Hotel Management
Dec 11, 2017 by Marrakech Hotel, Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Perfect hotel for museum goers

Posted Dec 7, 2017
A nice hotel with clean and big room. Very friendly staff. Very convinent location and a decent neighbourhood. Within walking distance to Central Park and the museum mile, perfect for museum goers to enjoy the park walk and see art. Metro is just next to the hotel so very accessible to elsewhere. Arrangement for transportation to airport is perfect and efficient. The only thing is they have stairs and no lift. But staff is always quick and willing to help with the luggage. Thank you all for making my stay great!
Comment from Hotel Management
Dec 9, 2017 by Marrakech Hotel, Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Interesting hotel.

Posted Dec 6, 2017
Pros: The beds, the location and the comfort. Seems very European.
Cons: Really nothing that you could do about the stairs. So I am not sure that there is anything.
Location: Great location. Love the upper west side. So many great eateries, stores and easy to get to the museums. Lovely spot.
It was a very interesting hotel.. I guess the stairs would put off anyone who cannot climb. The staff was very pleasant and accommodating. But it was the great beds in our room. Comfy and plenty of pillows. The room was spacious and simple. Good shower and towels. Plus Starbucks is right next door. The Love the location. Will return.
Comment from Hotel Management
Dec 7, 2017 by Marrakech Hotel, Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. We will be happy to see you, if your travels bring you back to New York City. Sincerely, The staff and management of the Marrakech Hotel
3 out of 5
by A verified traveler from nyc

Hotel close to the subway

Posted Dec 3, 2017
Hotel close to the subway. VERY noisy as the cleaners start walking around from 6 am in the morning and you can hear every single conversation. Be careful for leaving your deposit - had to contact hotel after staying to get it back as we did not receive it automatically. Room was clean, noisy bed.
Comment from Hotel Management
Dec 8, 2017 by Marrakech Hotel , Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. We will be discussing your comments with our executive committee to prevent your experience from happening again to any future guests. We hope if your travels bring you back to New York City, you consider the Marrakech Hotel so we can prove your experience is not a regular occurrence. The deposit gets released from our system on the day of the check out and depending if the card is credit or debit it take anywhere between 3 to 15 business days. Sincerely, The staff and management of the Marrakech Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly adequate. Convenient. No issues.

Posted Nov 21, 2017
Good location. Right next to metro 1 station. Decent hotel, very pleased.
Comment from Hotel Management
Nov 21, 2017 by Marrakech Hotel , Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Southeastern CT

Great little hotel on the Upper West side.

Posted Nov 20, 2017
Pros: Location is perfect for me as I stay there when attending a conference at Riverside Church. Staff is really friendly and helpful.
Location: Easy to catch the subway. Good restaurants in the neighborhood.
Great little hotel. Rooms are tiny, but clean and comfortable. Staff is friendly and helpful. I've stayed several times and feel very much at home when I'm there.
Comment from Hotel Management
Nov 21, 2017 by Marrakech Hotel , Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

The Hotel is very well located.

Posted Nov 18, 2017
Its location is perfect, close to the train station, spanish and american restaurants, conveniences stores and more.
Comment from Hotel Management
Nov 21, 2017 by Marrakech Hotel, Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. Sincerely, The staff and management of the Marrakech Hotel
2 out of 5
by A verified traveler

Posted Nov 18, 2017
I was given a tiny room even I booked for the superior option.
Comment from Hotel Management
Nov 21, 2017 by Marrakech Hotel , Hotel Management
Thank you for your comments. We appreciate hearing your feedback on your stay. The Marrakech Hotel is a boutique hotel. We have rooms of various sizes. With so much to do in NYC, we like to say we provide a clean, comfortable place to rest while you explore everything NYC has to offer. By keeping our rooms simple, we are able to keep our rates more affordable than what you might expect in NYC. On average, our rates will be up to $100 less than a comparable larger hotel within Manhattan. Sincerely, The staff and management of the Marrakech Hotel
3 out of 5
by A verified traveler

No Elevator!

Posted Nov 8, 2017
Do NOT book this hotel if you need an elevator. We ended up with a 5-floor walk-up and it was pretty awful to do that climb day after day.
Comment from Hotel Management
Nov 14, 2017 by Manager, Hotel Management
Thank you for your comments. The Marrakech Hotel is a historic building dating back to 1908. Due to the historic status, we unfortunately we are unable to install an elevator, however the hotel has a 24 hour a day bell staff so no guests will need to carry any of their bags. Sincerely, The staff and management of the Marrakech Hotel