Ratings based on 3,142 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

overnight holiday getaway

Posted Dec 13, 2017
Pros: The room was clean, spacious and comfortable.
Cons: The woman at the front desk was not warm or friendly or helpful.
Location: Great location convenient to Upper West Side.
The information we received said that check-in was at 3pm. When we get there the woman at the front desk said it was a mistake and that check-in was at 4. She said the room was not ready without making any effort to check. She definitely did not make us feel welcome. Once we were able to get in, the room was clean, spacious and comfortable. We were surprised that there was no fridge or microwave. With the exception of the front desk staff, an overall very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice friendly Hotel on Upper West Side

Posted Dec 13, 2017
Great location with friendly and helpful staff. Have stayed here several times
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on upper west side

Posted Dec 9, 2017
I have stayed at the Lucerne multiple times. The staff are courteous and helpful. The afternoon wine tasting in the lobby is a nice treat. The location is great.
Comment from Hotel Management
Dec 10, 2017 by The Lucerne Hotel Management, Hotel Management
Thank you for being a loyal Lucerne Guest. We appreciate your feedback and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, VT

My new favorite hotel

Posted Dec 9, 2017
What a lovely hotel! The Lucerne is ideally located near Central Par, the subway and all of the wonderful shops and restaurants on the Upper West Side. The lobby and rooms are beautifully appointed, the beds comfortable, and the staff are warm and friendly. I would highly recommend the Lucerne to others and look forward to returning myself.
Comment from Hotel Management
Dec 10, 2017 by The Lucerne Hotel Management, Hotel Management
We are so happy to hear that you enjoyed your stay. Thank you for taking time to give us your feedback. The staff will be thrilled to know that you thought so highly of them. We look forward to welcoming you back soon.
2 out of 5
by A verified traveler

Posted Dec 8, 2017
Could not believe that for $360. I had not even a complimentary bottle of water. Really depressing. Duvet was too thin, very inferior quality. Never expected this
Comment from Hotel Management
Dec 10, 2017 by The Lucerne Hotel Managment, Hotel Management
We are sorry to hear that we did not meet your expectations. We will let the necessary staff members know about the issues you have mentioned and we hope that you will reconsider us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from 50 west 97th street Apt. 2C New York, NY 10025

Nice and clean

Posted Dec 6, 2017
The room was decent. The staff were attentive and educate.
Comment from Hotel Management
Dec 7, 2017 by The Lucerne Hotel Management, Hotel Management
Thank you for choosing The Lucerne Hotel and for your feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NEW MEXICO

PERFECT LOCATION

Posted Dec 4, 2017
Pros: THE LUCERNE IS CLEAN, MODERN AND THE STAFF IS EXCEPTIONAL. FROM THE DOORMAN TO THE CONCIERGE TO THE CLEANING STAFF, ALL VERY PLEASANT AND HELPFUL.
THE LUCERNE IS A LOVELY HOTEL ON THE UPPER WEST SIDE. THE LOCATION IS PERFECT. ONE BLOCK FROM THE RED LINE SUBWAY, TWO BLOCKS FROM CENTRAL PARK AND THE MUSEUM OF NATURAL HISTORY AND MANY FINE SHOPS AND RESTAURANTS WITHIN A FEW BLOCKS INCLUDING ZABAR'S, WHICH CAN'T BE MISSED. WONDERFUL COFFEE WHICH MAKES NICE GIFTS TO TAKE HOME WITH YOU. OUR ROOM WAS ON THE 11TH FLOOR, WE HAD A NICE VIEW AND LOVED THAT WE HAD A WINDOW IN THE BATHROOM. THE ROOM ITSELF WAS SPACIOUS, THE BEDS VERY COMFORTABLE AND EXCELLENT PILLOWS. WE HAD THE NEW YORK TIMES WAITING OUTSIDE OUR DOOR EACH MORNING AND A KEURIG IN THE ROOM FOR COFFEE AND TEA. WINE WAS SERVED IN THE LOBBY EACH AFTERNOON BETWEEN 4 AND 5. WE WERE THERE IN EARLY DECEMBER AND THE LOBBY WAS BEAUTIFULLY DECORATED.
Comment from Hotel Management
Dec 5, 2017 by The Lucerne Hotel Management , Hotel Management
Dear Pam, Thanks so much for your delightful review. We think our staff is pretty great too. We are so pleased to know that you enjoyed your stay. We look forward to having you back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Love this hotel. Great location, great staff. My wife and I have been coming here for years. Discount coupons are also offered to a great brunch Cafe next door.
Comment from Hotel Management
Dec 3, 2017 by The Lucerne Hotel Management, Hotel Management
Dear Allen. Thank you for being a loyal Lucerne Guest. We appreciate you taking the time to leave such a delightful review. We look forward to seeing you again real soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MD

Nice hotel in excellent, safe location

Posted Nov 27, 2017
Pros: Cleanliness
Cons: The condition of the carpets
Location: Location was great. Museums and Central Park nearby.
We, a family of 4, enjoyed our stay at the Lucerne. The location turned out to be perfect, a short walk from Central Park in a nice neighborhood. I was happy about the cleanliness as this is usually my biggest concern. The only complaint I have is that the carpet in the Superior queen suite where we stayed was old and had stains. For the prize you pay for a suite I would expect they could afford to put new carpets in. But I read they recently updated rooms and maybe haven't gotten to the 12.th floor yet. Overall we were happy and would go back. Will recommend!
Comment from Hotel Management
Dec 1, 2017 by Management, Hotel Management
Thank you so much for taking time to leave a review. We are so happy to hear that you enjoyed your stay and we look forward to having back.
3 out of 5
by A verified traveler

Posted Nov 26, 2017
I requested a quiet room, but got a room facing street, and Loud sound from street. :-(
Comment from Hotel Management
Dec 4, 2017 by The Lucerne Hotel Management, Hotel Management
I am sorry to hear that this happened and we thank you for bringing this to our attention. We will look in to this matter further.