Ratings based on 903 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but issues.

Posted Aug 1, 2017
Pros: The staff was very helpful and the breakfast was nice. Lobby seating and waiting area was good.
Let me start with the positive. Staff was very friendly, curtious, and knowledgable about the area and things to do. The room itself was nice and clean but oddly designed. The closit door did nor open all the way and fell off it's rollers during our stay. Difficult to get my suitecase into and out of the closit due to it's unuaual design. Continuing with the negative, the bed was comfortable, bur rhw pillows were terrible! It was like trying to sleep on paper that kept slipping out from under my head. Every time I turned over I had to readjust the pillows because they were smashed against the headboard. The AC unit worked well but when the compressor came on it sounded like a motercycle outside the window! Very loud and mad for difficulty while sleeping. When the compressor was not running the fan made noise like a bearing was going out. Finally, the shower was only a stall, so no bath, and the shower head was not gerat. It had three settings, two were "knock you over" pressure, and the third was barely enough pressure to clean off! Overall not the greatest room!!!
Comment from Hotel Management
Aug 5, 2017 by manager, Hotel Management
Thank you for pointing out our deficiencies. Some I can correct and some unfortunately are part of the building structure. We do hope you will give us another opportunity to serve you.
3 out of 5
by A verified traveler from Naples

Tired Hotel.

Posted Jul 24, 2017
Pros: Friendly, helpful, courteous staff.
Cons: The overall condition of the hotel ~ rooms and common areas.
Location: Near ABQ Uptown shoppping center ~ great location.
This could be a very nice hotel, especially considering the friendly, helpful staff. Since we stayed here for 5 nights, we had the opportunity to experience it over time. Ddeferred maintenance and not enough help during the morning breakfast rush made it a big disappointment for us. The rooms were never cleaned before 3 pm and then something was always missed ~ dirty towels on the bathroom floor one day, used cups and glasses left in the sink the next day, etc. Would look elsewhere on our next trip to Albuquerque.
Comment from Hotel Management
Aug 5, 2017 by manager, Hotel Management
I am sorry you experienced so many issues on your last stay. Please give us another opportunity to serve you.
1 out of 5
by A verified traveler

Will sleep in a car before I stay here EVER again.

Posted Jul 17, 2017
Will sleep in a car before I stay here EVER again.
Comment from Hotel Management
Jul 20, 2017 by manager, Hotel Management
Can you please elaborate on your comment so we can make improvements if needed. Thanks Shehnaz Mehta GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Temple, TX

Very nice hotel in Albuquerque

Posted Jul 4, 2017
The hotel is easily accessible from I-40. Very nice area with lots of shopping and restaurants nearby. The property was very nice and clean. Good breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Slept comfortably and the staff was great! This is my second time staying here and I would recommend this place to everyone I know.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good Location for ABQ Tourists

Posted Jun 27, 2017
This hotel is in uptown ABQ, about the central point between the old town and the tramway. So it is a good location if you wanna enjoy all the attractions in ABQ. It is about 15 minutes of driving from the airport. As a Breaking Bad fan, I recommend you drive all the way to the Old Town while stopping by some shooting spots of Breaking Bad and the Whites House is also very close lol. There is a shopping center right in front of the hotel, so it is convenient to buy stuff. But all the restaurants in ABQ close so early! You'd better not have dinner too late, nor you would have problems to find a good spot to have dinner!
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Thank you Shehnaz Mehta GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel near shopping centers

Posted Jun 4, 2017
Very clean and modern hotel. Across street from outdoor shopping center and a block away from mall. Also the theatre is within 3 minute drive. Right off of I40 freeway. Very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice hotel, close to shopping and restaurants.

Posted May 31, 2017
Stayed for 3 nights, the breakfast was great, room cleaned daily, friendly staff and centrally located for convinience.
4 out of 5
by A verified traveler from Albaquerque

Air conditioner nightmare

Posted May 29, 2017
Air conditioning unit right next to bed. Incredibly loud. Impossible to sleep.
Comment from Hotel Management
May 31, 2017 by manager, Hotel Management
Sorry about the A/C Unit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 24, 2017 on Hotels