Ratings based on 940 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Very Pleasant Stay

Posted Nov 22, 2017
A very pleasant stay. Food was excellent both from the restaurant and for breakfast. The evening staff member, Michael C., was superb. He was very friendly, helpful and a model for the way I'm sure Hyatt wants its members to work with quests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stanford

Window to front of hotel and near the side exit

Posted Nov 13, 2017
Pros: Clean and easy access to parking.
Cons: Elevator was making really bad noises.
Location: The elephant bar is no good. The food is below satisfactory. We went to Old town and really loved Monica's El Portal. Really fresh, authentic food!
Hi- I was given the room on the first floor overlooking the front of the hotel and near the side entrance. I was a little nervous, but managed to have a good night's sleep. The iron I used for my tshirt the next day actually stained my shirt. Since it was for a work event, I was not happy. But, otherwise all was pleasant. I do have a $15 charge pending from Hyatt which I do not know what it's about?!? I will have to look into it since I checked out to make sure I didn't have incidentals. My room was already paid previous to stay.
Comment from Hotel Management
Nov 17, 2017 by manager, Hotel Management
Thank you for your feedback. The $15 is just an authorization and must have dropped off by now if you had no incidentals. Come back and see us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Elevator needs to be fix

Posted Nov 13, 2017
Only one elevator working and it sounds and feels like it could stop at anytime waited several times close to 5 minuets to get on and was cramed full of people
Comment from Hotel Management
Nov 17, 2017 by manager, Hotel Management
I totally agree with you on the elevator and I am hoping we will be upgrading these in the New Year!! Thank you
2 out of 5
by A verified traveler from Minneapolis

Not good.

Posted Oct 23, 2017
1) when I got there the top sheet had a stain on it, had to call for it to be replaced; 2) next day, I left my room at 8:30 AM and returned at 5:30 PM to find it had never been cleaned; 3) one of the 2 elevators was out the whole time I was there; 4) there are ice machines on only the 3rd and 5th floors, and no vending machines at all; 5) one of the two beside lamps did not work. What happened to Hyatt? Very disappointing.
Comment from Hotel Management
Nov 1, 2017 by manager, Hotel Management
I truly apologize for the inconvenience you experienced.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Reservation cancelled

Posted Oct 10, 2017
We had a reservation for 2 nights. When we arrived we were informed our room had a "plumbing" problem and would have to stay else where as they were full. They handled everything for us. Put us up at a comparable hotel and paid for it. Then when we returned for night 2 they upgraded our room, etc. all in all they handled a bad situation very well. This is also a great location to restaurants and shopping.
Comment from Hotel Management
Oct 17, 2017 by manager, Hotel Management
Thank you and we are extremely sorry for the inconvenience you experienced. We hope to see you again soon. Shehnaz Mehta GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Southlake, Texas

Great stay, as always with Hyatt Place

Posted Oct 3, 2017
Pros: Everything. Love the scent in the lobby.
Cons: Everything was great
Location: Great location and proximity to the high way, shopping, food etc.
If Hyatt Place is an option, we always choose to stay there. They always have their signature smell in the lobby (orange and vanilla I think?) the rooms are always super clean, and you can't beat their breakfast! We came to ABQ 2 years ago for the Balloon Fiesta and stayed at the Marriott (don't remember seeing the Hyatt on the search) The room was double in price, HALF the size, felt old and dirty, and to our surprise, did not offer any breakfast at all. Was very disappointed. Absolutely loved the experience at the Hyatt this time around. No complaints!
Comment from Hotel Management
Oct 17, 2017 by manager, Hotel Management
Thank you and we look forward to hosting your stay again soon. Shehnaz Mehta GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Sep 30, 2017
Pros: Good location, right off the highway and in the middle of shopping and restaurants.
Cons: Front desk service.
Hotel was predictably ok. I'd booked a king room and at check-in the front desk person for some reason tried to tell me that Expedia reservations didn't guarantee a room type - which was both odd and untrue. I had to make a bit of a fuss before they'd honor the reservation instead of putting me in a queen room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Sep 9, 2017
Great stay as always. I always stay here when I go to abq. Staff is friendly and breakfast is good. Rooms are large and modern.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you.
5 out of 5
by Ronald

This traveler left a rating score only Posted Aug 21, 2017 on Hotels
5 out of 5
by Jessica

Posted Aug 21, 2017 on Hotels
Amazing hotel! We really enjoyed our stay and had a fabulous breakfast, too. There was a sitting area in our room, which was lovely.