Ratings based on 1,186 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso Texas

Good hotel if you get a good price on expedia.

Posted Aug 17, 2017
Needs renovation Great staff Parking rules can be a mess during the weekend due to social events on the first floor
Comment from Hotel Management
Aug 19, 2017 by rbejcek, Hotel Management
Dear JV: Thank you for taking the time to rate our hotel. We are striving to make improvements in our hotel, so please bear with us. We are one of the more popular hotels on the weekend due to our location, which can certainly account for not having enough parking especially during weddings, quincenera's and reunions. We do hope to see you again, should your travels bring you back to Albuquerque. Thanks again!
4 out of 5
by A verified traveler from atlanta

Nice established hotel

Posted Aug 6, 2017
The hotel has been around for a long time. Sheraton took over a few years back. The public areas are nice, however my room smelled like cigarette smoke. The carpet was dirty, and couldn't use the coffee maker because the inside was filthy. I was very disappointed. Sheraton should do better at keeping rooms clean and fresh.
Comment from Hotel Management
Aug 12, 2017 by rbejcek, Hotel Management
Dear Cinzia: Thank you for taking the time to let us know about your visit. I can certainly understand your frustration in the fact that your room was not up to the expectation that you expect from the Sheraton Brand. We are striving to make improvements in our rooms each and every day and we do hope that you choose to come back to visit us again. Thank you, Rebecca Bejcek, Night Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Convenient location.

Posted Jun 6, 2017
Pros: Freiendly
Cons: The carpet seemed a bit discolored with stains upon entry.
The hotel worked based on business location. The staff was helpful and polite.
Comment from Hotel Management
Jun 30, 2017 by Rebecca, Hotel Management
Sheryl: Thank you for your recent review of the Sheraton Albuquerque Uptown Hotel. We pride ourselves in our wonderful, helpful staff and I can also assure you that we are constantly making improvements in our hotel including our carpets. We do hope to see you again in the future, if your business brings you back to Albuquerque.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 5, 2017
Helpful staff, good breakfast, next to shopping mall, quiet.
Comment from Hotel Management
Jun 30, 2017 by Rebecca, Hotel Management
Thank you for the 4 Star Review of the Sheraton Albuquerque Uptown Hotel. We are so glad that you enjoyed your time with us. We love that we are centrally located in the best part of town - the UPTOWN area! We hope to see you again in the future if you find yourself visiting Albuquerque.
1 out of 5
by A verified traveler

Dirtiest hotel ever and staff didn't care

Posted May 31, 2017
First room had gum on counters, no curtains, and shower broke and dirty shower and no air conditioner . Told management and they put us in suite that was worse . Black mold all over bathtub and in corners of bathroom . Smell of mold and walls had dirt coming down in lines . Ants on towels in both Rooms. Just asked someone to come clean it and no one came !! Pool wasn't working and was green ! Left to go to another hotel where we were treated better and rooms were clean !
Comment from Hotel Management
Jun 30, 2017 by Rebecca, Hotel Management
Thank you so much for letting us know about your experience here at the Sheraton Albuquerque Uptown Hotel. Please accept my sincerest apology for the issues you encountered in both of your rooms. We obviously didn't leave you with a good memorable experience of our hotel. I can assure you that this was an isolated issue and our Housekeeping and Engineering Departments have been informed to make sure that our rooms and pool area are clean and inviting for our guests. I do hope that you would give us another chance in the future.
3 out of 5
by A verified traveler

Posted May 23, 2017
Carpets look old and dirty. Bed was not made when room cleaning was done. After complaining, the next day they made the bed. They took away the dirty towels but did not replace them.
Comment from Hotel Management
Jun 30, 2017 by Rebecca, Hotel Management
Thank you for taking the time to let us know about your experience at the Sheraton Albuquerque Uptown Hotel. I am so sorry for the issues that you had in your sleeping room. We are working on improvements in our hotel including the carpets. I can assure you that the appropriate departments have been contacted and that this was an isolated issue moving forward. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Location: Close to shopping and restaurants.
Enjoyed a very relaxing stay. Close to shopping and restaurants.
Comment from Hotel Management
Jun 30, 2017 by Rebecca, Hotel Management
Thank you for the wonderful 5 Star Review of the Sheraton Albuquerque Uptown Hotel! We feel we are in the perfect part of Albuquerque - the UPTOWN Area! We hope to see you again when your travels bring you back to Albuquerque.
5 out of 5
by Daniel

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Daniel: What a great 5 Star Review of the Sheraton Albuquerque Uptown Hotel. We are so glad you chose to stay with us. We would love to see you again if your travels bring you back to Albuquerque. Rebecca Bejcek Night Operations Manager
5 out of 5
by Cathy

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Cathy: Thank you so much for the wonderful 5 Star Review of the Sheraton Albuquerque Uptown Hotel. We strive to make each experience here special and memorable. We hope to see you again when your travels bring you back to Albuquerque. Rebecca Bejcek Night Operations Manager
3 out of 5
by Angela

Posted May 19, 2017 on Hotels
Stayed there for a wedding which made the room convenient. Air was not working properly so the room was too hot. The shower did not have hot water. Not sure if i would stay there again
Comment from Hotel Management
Jun 30, 2017
Angela: Thank you for choosing to stay at the Sheraton Albuquerque Uptown Hotel. We are so glad that you stayed with us as part of the wedding party. I am truly sorry for the fact that the room was too hot and our hot water was not working in the shower. I can assure you that this was an isolated issue that will be corrected moving forward. We would love to see you again when your travels bring you back to Albuquerque. Rebecca Bejcek Night Operations Manager