Exterior

Reviews of Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 349 out of 837 reviews" "
Rating 8 - Good. 268 out of 837 reviews" "
Rating 6 - Okay. 118 out of 837 reviews" "
Rating 4 - Poor. 70 out of 837 reviews" "
Rating 2 - Terrible. 32 out of 837 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on Mar 18, 2024
Thank you for the 5-star review glad you had a nice stay.

10/10 Excellent

Aislinn

Stayed 1 night in Mar 2024
Response from Greg on Mar 5, 2024
Thank you so much for the 5-star review! We are glad you enjoyed your stay with us.

6/10 Okay

Arlette

Stayed 1 night in Feb 2024
Response from Greg on Mar 26, 2024
Thanks for the review we will work at turning your 3 into a 5

8/10 Good

Stephanie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Greg on Feb 19, 2024
Thank you for the review

10/10 Excellent

Diana, Nicholasville

Stayed 2 nights in Feb 2024
Response from Greg on Mar 26, 2024
Thank you for the review glad you had a nice stay,

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Greg on Feb 19, 2024
Thank you for the 5 star review

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was a very icy parking lot and drive up check-in area. But there had been horrible winter weather the day before. More salting would have helped and we mentioned it to front desk and janitor. I think something more was going to be done.
Stayed 1 night in Jan 2024
Response from Greg on Jan 11, 2024
Thank you for the review your comment has been delivered to my snow removal company.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg on Jan 4, 2024
thank you so much for the review

8/10 Good

Thomas

Stayed 6 nights in Dec 2023
Response from Greg on Dec 20, 2023
Thank you for the review. Hope to see you again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg on Dec 11, 2023
thank you for the 5-star review.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Likes: clean, convenient, comfortable, and friendly staff. Dislikes: had to pay for breakfast.
Stayed 1 night in Dec 2023
Response from Greg on Dec 11, 2023
Thank you for the review and comments. Being the fact, we are a full-service Holiday Inn that has a branded restaurant in Bennigans that offers breakfast, lunch, dinner and drink is the reason we do not have free breakfast.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Greg on Dec 5, 2023
6 out of 10 is not our goal we will work to improve.

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Greg on Nov 30, 2023
Thank you so much for the 5 star review happy you had a great stay!

2/10 Terrible

Patricia

Traveled with family
Disliked: Staff & service, amenities
Location. Ambiance. Bad=check-in person very unhelpful and over charged me twice. Didn't listen to the fact that I had booked via hotels.com and still charged me twice.
Stayed 1 night in Nov 2023
Response from Greg on Nov 29, 2023
I truly apologize for this and i will be looking into what happened.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Nice stay but property is showing it’s age
Stayed 1 night in Nov 2023
Response from Greg on Nov 29, 2023
Thank you for the review we are an older hotel, but we strive to make it look fresh.

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Greg on Nov 29, 2023
Thank you for the great review.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and great staff.
Stayed 1 night in Nov 2023
Response from Greg on Nov 27, 2023
Thank you so much for the review and comments. Glad you had a great stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was very good. Check in was very quick. The staff was very friendly. The room was very nice, clean, comfortable and quiet. It looked like the room had been recently remodeled.
Stayed 1 night in Nov 2023
Response from Greg on Nov 17, 2023
Thank you so much for the review

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and Bennigans restaurant was amazingly good
Stayed 1 night in Nov 2023
Response from Greg on Nov 17, 2023
Thank you for the great review glad you had a nice stay

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Greg on Nov 15, 2023
Thank you so much for the 5 star review so glad you had a great stay

10/10 Excellent

Jolene

Stayed 1 night in Nov 2023
Response from Greg on Nov 14, 2023
Thank you for the review glad you had a nice stay

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Greg on Nov 14, 2023
Thank you for the review glad you had a nice stay.

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay rude night staff.
My overall stay was fantastic. Room was clean, bed comfortable. My only issue was the man at check in was not very friendly. I arrived around 7:30-8:00pm on Nov. 9, 2023. The man behind the desk was typing at the computer didn’t even acknowledge me for about 6 or 7 minutes. I could understand if he was on the phone with another customer but he wasn’t. Then, I finally get checked in, go upstairs to 3rd floor to my room and room keys didn’t work. So I go back downstairs to inform him keys don’t work. His response was “well I don’t know why because I programmed them correctly “. Finally got working keys get in my room and went to come to the Wi-Fi. The password was not legible so I call the gues service number and the man answers the phone with an audible sigh like I was a bother. I tell him I can’t make out the Wi-Fi password on my keycard and he rudely rambles off the password to me then hangs up. Not the service I expected from a holiday inn. Other than the desk help, stay was great. The morning person was extremely nice. I told him about my experience and he profusely apologized about my experience. Huge kudos to the morning staff. Oh and I just adored the little fur baby Willow!!
Stayed 1 night in Nov 2023
Response from Greg on Nov 14, 2023
Shirley Thank you for the review I am very sorry about the Agent you had to deal with during check-in. I will be dealing with him.

8/10 Good

Christopher

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
All good but the lobby men’s room
The lobby bathroom was kind of dirty the night we checked and still in the same condition in the morning and the sink would not work in their either
Stayed 1 night in Nov 2023
Response from Greg on Nov 7, 2023
So sorry this happened during your stay I have already talked with my Executive Housekeeper about this.

4/10 Poor

Kristie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet seat was broke. No toilet paper holder, water pressure was horrible. Tv kept cutting out. Elevators didn't sound good.
Stayed 1 night in Nov 2023
Response from Greg on Nov 6, 2023
I am so sorry you had these problems during your stay I will be visiting with our team..

10/10 Excellent

irhad

Stayed 1 night in Oct 2023
Response from Greg on Nov 6, 2023
Glad all was good thank you for the review

4/10 Poor

patricia

Traveled with family
Stayed 1 night in Oct 2023
Response from Greg on Nov 6, 2023
Sorry we failed 4 out of 10 mis not our standard.

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, room comfort
Room was very dusty. Lamp shades were furry at bottom
Stayed 1 night in Oct 2023
Response from Greg on Nov 6, 2023
I will be checking with HK on this issue I am sorry this happened during your stay.

6/10 Okay

Ferdinand

Traveled with family
Hotels What!
The hotel needed some up date. Housekeeping made my sons bed but complete left mine undone. Cleaned bath room and put in replacement towels, but left used face towels in the shower as if they were in a hurry. We lost hot water and had to take a cold shower as we needed to be at a wrestling tournament. They offered complimentary breakfast to some giving them blue tickets but not third party bookings. Breakfast was serve in the hallway from adjacent Bennigans with connections to the hotel.
Stayed 2 nights in Oct 2023
Response from Greg on Nov 3, 2023
I do apologies for the issues you experienced I will be discussing with the team today.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Greg on Oct 23, 2023
Thank you so much for the review.

10/10 Excellent

Tina

Stayed 1 night in Oct 2023
Response from Greg on Oct 23, 2023
Great 10 star review Thank You!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite. Everyone was so friendly!
Stayed 4 nights in Oct 2023
Response from Greg on Oct 23, 2023
Thank you for the 5 star review.

6/10 Okay

Maritza, Yonkers

Stayed 1 night in Sep 2023
Response from Greg on Oct 23, 2023
3 out of 5 is not our goal will check into this.

4/10 Poor

Jane

Stayed 1 night in Oct 2023
Response from Greg on Oct 23, 2023
Thank you for the feedback looks like we have some work to do

6/10 Okay

Erica

Business traveler
Liked: Cleanliness, staff & service
Bath tub drainage is clogged.
Stayed 3 nights in Sep 2023
Response from Greg on Oct 13, 2023
My apologies to you I will follow up with this!

10/10 Excellent

Judy

Traveled with pets, Traveled with family
Nice hotel with pool. Unfortunately there were to many kids from travel ball in the pool and couldn’t use it.
Stayed 1 night in Sep 2023
Response from Greg on Oct 11, 2023
Thank you for the 5 stars

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Greg on Oct 11, 2023
Thank you so much for the 5 star review glad you had a great stay.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greg on Oct 6, 2023
John Thank you so much for the great review!

8/10 Good

Preston

Traveled with family
Liked: Amenities, property conditions & facilities
This hotel is easy to get to, is clean and quiet. We couldn’t enter the lobby from the parking lot at the rear of the building, and our key cards were not programmed when we got up to our room on the 4th floor. We had to make an extra trip down to the lobby to get key cards that would unlock our door.
Stayed 1 night in Sep 2023
Response from Greg on Oct 3, 2023
Thank you for the review. I do apologize that you key was not programmed correctly.

10/10 Excellent

alexandria

Stayed 1 night in Oct 2023
Response from Greg on Oct 23, 2023
Thank you for the 5 star review

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meals are through an adjacent restaurant. Unsupervised children running through upper floor hallways which for elderly customers is an accident waiting to happen.
Stayed 1 night in Sep 2023
Response from Greg on Oct 2, 2023
Thank you for the review! Young kids are always a challenge for we will work to be better

10/10 Excellent

Antonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greg on Oct 2, 2023
Thank you for the review glad you had a great stay.

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Greg on Oct 2, 2023
thank you for the 5 star review.

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Greg on Sep 25, 2023
6 out of 10 is not what we like to see we will work to improve

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Greg on Sep 22, 2023
Thank you so much for the review so glad you had a great stay

4/10 Poor

Susan

Liked: Cleanliness, property conditions & facilities
Tommy was very cold and didn’t see wall thermostat until next morning. Toilet didn’t flush well.
Stayed 1 night in Sep 2023
Response from Greg on Sep 21, 2023
Thank you letting us know about your stay we will look into this

10/10 Excellent

Tammara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greg on Sep 15, 2023
Thank you for the review glad you had a great stay!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Greg on Sep 12, 2023
Thank you for the great review so glad you had a good stay

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The service was great. The fitness room was great to have.
Stayed 1 night in Sep 2023
Response from Greg on Nov 3, 2023
Thank you for the review. Glad you had a nice stay.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers were really friendly and hotel room was great the only problem I had was the toilet seat was off center but I enjoyed my time there
Stayed 1 night in Sep 2023
Response from Greg on Sep 5, 2023
Thank you so much for the review and comments! I will make sure we get the seat taken care of!