Ratings based on 35 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Nice placePosted Sep 19, 2017 on Hotels
Easy access by car just inside the City wall. Elegant place. Nice terrace with a view of the countryside. Only real drawback - the only place in Italy I went that did not include free breakfast.
by A verified traveler
Nice Urbino HotelPosted Jul 28, 2016 on Hotels
Hotel is clean and the staff is helpful. The bathroom is a bit odd as it does not have a true shower and only offers a bath tub! Other than that, it was a lovely hotel and I would recommend it.
by Innocenzo from Toronto
Posted Jul 22, 2016 on Hotels
Great little city.
by Claudia from Victoria
Very well situated.Posted Apr 20, 2015 on Hotels
Easy and quick access to the medieval town and all there is to see, helpful staff, easy parking (5 euros), good breakfast
by Evelyn from Toronto
Too tired to be four star.Posted Mar 14, 2015 on Hotels
This hotel seems tired, the carpets, the bedspreads, the lobby all need updating. I don't remember if there were artificial flowers but I wouldn't be surprised if there were. There was a recent expensive bathroom remodel but the bathroom mirror was so high, I, a short-normal height couldn't reach it. In addition, there was no hook to hang the hand-help shower on. It was pretty hard to wash my hair. This was more like a three star than a four star hotel.
by gerry v from Palm Beach
You will like itPosted Nov 10, 2014 on Hotels
Nice place with very nice people. You must remember where you are. The very best in town
by Sandro from Haiti
Quaint and comfortablePosted Jun 1, 2014 on Hotels
Perfectly located, allowing parking within the walls and direct access to the town center. The hotel offers comfortable clean rooms with tastefully refurbished bathrooms. This is not a modern hotel and fits perfectly within the surrounding of this historic town. Highly recommended and I will stay again on my next visit.
for Everyoneby A verified traveler
Nice hotel in UrbinoPosted Apr 16, 2014
Pros: Convenient for parking car and then walking to all sights in Urbino
Stayed there two nights.....convenient to seeing sights in Urbino
by Leonard from Toronto, ON, Canada
An Unhappy GuestPosted Oct 26, 2013
Cons: The fact that they have a very poor idea of customer service.
On a recent trip to Italy I wanted to stay in Urbino. Through Expedia I booked three nights in the Hotel Bonconte. On the morning after the first night, we received some news that forced us to change our plans. We informed the desk that we would not need the room for that night nor the next night. They then charged us for the one night’s stay and charged us the next night’s stay (a substantial penalty) because we cancelled. We complained that this was well before the six o’clock limit which I believe is standard in the hotel industry but they claimed that because I had booked through Expedia and not directly those rules did not apply. They claimed that Expedia’s policy was to collect the commission for the three night’s stay in advance of my arrival and that you had already taken it off the money that would be forwarded to them. I offered to pay what your commission would be for the three nights, but they said this would not be enough and insisted of the full amount. I am not happy that this cost me money, but moreover I am unhappy that Expedia has not explained this interesting rule to me in advance. It seems clear to me that if there are rules that Expedia enforces that I am not aware of---rules that don’t seem to apply with other booking agencies, then there is a serious communication problem. Either I, you, or the hotel is misinformed, but at the end of the day I’m out the extra day.
for Everyoneby Niseema from Luxembourg
Hotel with characterPosted Jun 4, 2013
Very nice hotel with character. Rooms are quite small but all the rest is excellent