- Liked: Staff & service, property conditions & facilities
- Disliked: Cleanliness
Mixed reviews. In short it’s ok but it’s not a 4* hotel. More three stars. Staff were very helpful and kind. Grounds are immaculate and make for stunning surroundings. This place has enormous potential but just needs to up its game. We were kindly upgraded but our room smelt of stale smoke. I assume it hadn’t been redecorates since the smoking ban and we could hear ABSOLUTELY everything from the room next door which they Explain is as a result of keeping the historic elements of the building. There were cobwebs in the corner of our bathroom too which rightly or wrongly makes you question how clean everything else is. The pool does not look like the photographs, it is very small for such a large hotel and meant that you are very close to people once there are more than five or so people there. They also charge €2 for a towel at the pool The restaurant is in an amazing setting and worth a visit. We visited Urbino twice and it was well located and staff were very helpful with tips for parking.