Ratings based on 164 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

A beautiful hotel

Posted Jan 23, 2018
Pros: The grounds are beautiful
Location: The location is ok. You need to taxi to town or if you want to eat anywhere else than the hotel.
We arrived and they wanted to put 2 of us into a 3 queen size beds room in a bad location. Awkward They did change our room, which was quite nice. The staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from canadian

Quiet hotel in the country

Posted Jan 14, 2018
Beautiful location in the sacred valley with mountains surrounding. Everything you need for a rest is on sight. Beautiful gardens small cafes nice restaurant and local artisans market. Lovely hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Nice place to stay close Machu Pichu

Posted Jan 2, 2018
Pleasant place to stay during Machu Pichu visit. Is an oasis to stay in the middle of this incredible region
Comment from Hotel Management
Jan 5, 2018 by QAM, Hotel Management
Dear Alfredo; We are very happy to read such nice words about his recent stay at Sonesta Yucay. We are located in the middle of the Sacred Valley surrounded by a beautiful nature ideal as a starting point for the tour to Machupicchu, we are pleased to know that You enjoyed our service and the beauty of our facilities. We appreciate your preference and we will be waiting for you on your next visit. Happy Holidays!!! Elizabeth Carlotto O. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Awesome service and beautiful ameneties. Bathrooms could be improved
Comment from Hotel Management
Jan 5, 2018 by QAM, Hotel Management
Dear Traveler; Thank you for sharing your kind comments about your stay with us. We are pleased to know that You enjoyed the beauty of our facilities surrounded by beautiful gardens, and especially we are happy to know that our staff provided an excellent service making your stay a pleasant one. Once again thank you for your comments are always opportunities for improvement, we hope you can visit us again in the near future. Happy Holidays!!! Elizabeth Carlotto O. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from tucson

beautiful hotel

Posted Oct 5, 2017
Pros: The setting. The staff. The breakfast and its servers. The internet was ok. The electricity went off for 1 hrs at least 2 days?? The hot water was hit
Cons: The water issue. A/C would be nice as bugs get in and sleeping with flies is so hard.
Location: We explored Urubamba, Ollaytambo, Pisac ! We had a blast! We used taxis but tried the Colectivo once which was fun!! The chapel inside the hotel was s
It was beautiful. Staff was friendly. Quiet peaceful location. We were offered 2 water bottles a day the first 3 days. The 4 th day we did not get them so my husband went to ask . We were charged 14 soles and told only the first day were these offered. That left a bad taste in me. Overpriced and tacky. For goodness sake this is High altitude place and you need to keep you customers hydrated. All the 3 other hotel chains we visited gave us daily water!!
Comment from Hotel Management
Oct 21, 2017 by QAM, Hotel Management
Dear María; Thank you for your visit and for taking the time to share your experience with us, your opinion is an essential tool that helps us to identify those details in which we need to improve. We are glad to know that you enjoyed our service and your stay with us, on the other hand, we sincerely regret the inconvenience with the water in the room, we are taking into account each and every one of your observations to take the necessary corrective measures and prevent this happen again. Once again thanks for your review, they are always improvement opportunities, we hope to have the opportunity to have your visit again to continue sharing great moments. Have a nice day; Elizabeth Carlotto O. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Large hacienda style for bus groups

Posted Sep 16, 2017
Cons: Update bathrooms.
We wanted a stopover after MPicchu before Cusco. The expansive grounds and gardens of this older hacienda style hotel had creaky timber flooring and dated bathrooms, but the rooms were comfortable. Nice bar and restaurant. We hired a taxi to take us to Moray, and the salt terraces -21/2 hours. Used the same taxi next day to Cusco via Chincero - lovely tranquil change and interesting people.
Comment from Hotel Management
Sep 21, 2017 by QAM, Hotel Management
Dear Peter; Thanks for your visit and for sharing your experience in our hotel, your opinion is very valuable for us as which are opportunities for improvement. We are glad to know that You enjoyed the charm of the Sacred Valley, our service and our beautiful gardens, on the other hand, we sincerely regret the inconvenience with noise and offer our most sincere apologies. We hope to have your visit again. All the best for you; Elizabeth Carlotto O, General Manager
5 out of 5
by A verified traveler

Amazing Stay

Posted Sep 1, 2017 on Hotels
Sonesta Posada was amazing. The resort has everything in an area which is historically significant and aesthetically beautiful. The staff was terrific from check in to check out. The stay was relaxing and everything I had hoped.
Comment from Hotel Management
Sep 13, 2017
Dear Guest; Thank you for your preference and for choosing our hotel for your stay in the Sacred Valley. We are very pleased to know that you like our colonial style architecture with historical past and we feel even happier than our staff provide you excellent service, and you enjoyed a pleasant and relaxing stay. We hope to have your visit again. Sincerely; Elizabeth Carlotto O. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Wonderful experience, incredibly helpful staff. Full breakfast included. Comfortable and clean rooms. Quiet oasis in the sacred valley
Comment from Hotel Management
Sep 4, 2017 by QAM, Hotel Management
Dear Guest; Thank you for your preference and for sharing your wonderful experience with us. We are very happy to know that you enjoyed the beauty and charm of the Sacred Valley that surrounds our hotel, of our delicious breakfast buffet, but especially we feel very proud that our staff provide you excellent service with kindness. We hope it is not the last time you visit us, we will be waiting for you. Best regards; Elizabeth Carlotto O. General Manager
5 out of 5
by Maria

Amazing place

Posted Jul 13, 2017 on Hotels
Loved everything about this place. The grounds are beautiful, the food is delicious, the staff go out of their way to be helpful and friendly. Loved it!
Comment from Hotel Management
Jul 21, 2017 by Coordinador de Calidad, Hotel Management
Dear Ms. Maria; Thank you for sharing your wonderful comments about your stay at our hotel. We are happy to know that you enjoyed the beauty of our facilities surrounded by beautiful gardens and that our staff was attentive to your needs making your stay a pleasant and memorable experience. We hope you can return very soon. Sincerely; Elizabeth Carlotto O. General Manager
5 out of 5
by Carmelo Jr

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Coordinador de Calidad, Hotel Management
Dear Mr. Carmelo; Thanks for your visit, we are happy to know that you enjoyed your experience with us, we hope to have the opportunity to have your visit in the near future. All the best for you. Sincerely; Elizabeth Carlotto O. Gerente General.