Ratings based on 158 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from tucson

beautiful hotel

Posted Oct 5, 2017
Pros: The setting. The staff. The breakfast and its servers. The internet was ok. The electricity went off for 1 hrs at least 2 days?? The hot water was hit
Cons: The water issue. A/C would be nice as bugs get in and sleeping with flies is so hard.
Location: We explored Urubamba, Ollaytambo, Pisac ! We had a blast! We used taxis but tried the Colectivo once which was fun!! The chapel inside the hotel was s
It was beautiful. Staff was friendly. Quiet peaceful location. We were offered 2 water bottles a day the first 3 days. The 4 th day we did not get them so my husband went to ask . We were charged 14 soles and told only the first day were these offered. That left a bad taste in me. Overpriced and tacky. For goodness sake this is High altitude place and you need to keep you customers hydrated. All the 3 other hotel chains we visited gave us daily water!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Large hacienda style for bus groups

Posted Sep 16, 2017
Cons: Update bathrooms.
We wanted a stopover after MPicchu before Cusco. The expansive grounds and gardens of this older hacienda style hotel had creaky timber flooring and dated bathrooms, but the rooms were comfortable. Nice bar and restaurant. We hired a taxi to take us to Moray, and the salt terraces -21/2 hours. Used the same taxi next day to Cusco via Chincero - lovely tranquil change and interesting people.
Comment from Hotel Management
Sep 21, 2017 by QAM, Hotel Management
Dear Peter; Thanks for your visit and for sharing your experience in our hotel, your opinion is very valuable for us as which are opportunities for improvement. We are glad to know that You enjoyed the charm of the Sacred Valley, our service and our beautiful gardens, on the other hand, we sincerely regret the inconvenience with noise and offer our most sincere apologies. We hope to have your visit again. All the best for you; Elizabeth Carlotto O, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Wonderful experience, incredibly helpful staff. Full breakfast included. Comfortable and clean rooms. Quiet oasis in the sacred valley
Comment from Hotel Management
Sep 4, 2017 by QAM, Hotel Management
Dear Guest; Thank you for your preference and for sharing your wonderful experience with us. We are very happy to know that you enjoyed the beauty and charm of the Sacred Valley that surrounds our hotel, of our delicious breakfast buffet, but especially we feel very proud that our staff provide you excellent service with kindness. We hope it is not the last time you visit us, we will be waiting for you. Best regards; Elizabeth Carlotto O. General Manager
5 out of 5
by Maria

Amazing place

Posted Jul 13, 2017 on Hotels
Loved everything about this place. The grounds are beautiful, the food is delicious, the staff go out of their way to be helpful and friendly. Loved it!
Comment from Hotel Management
Jul 21, 2017 by Coordinador de Calidad, Hotel Management
Dear Ms. Maria; Thank you for sharing your wonderful comments about your stay at our hotel. We are happy to know that you enjoyed the beauty of our facilities surrounded by beautiful gardens and that our staff was attentive to your needs making your stay a pleasant and memorable experience. We hope you can return very soon. Sincerely; Elizabeth Carlotto O. General Manager
5 out of 5
by Carmelo Jr

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Coordinador de Calidad, Hotel Management
Dear Mr. Carmelo; Thanks for your visit, we are happy to know that you enjoyed your experience with us, we hope to have the opportunity to have your visit in the near future. All the best for you. Sincerely; Elizabeth Carlotto O. Gerente General.
5 out of 5
by A verified traveler

JT

Posted Jun 1, 2017 on Hotels
Beautiful hotel in a quiet relaxed location. Exellent spot to visit the sacred valley. Staff are friends and extremely helpful.
Comment from Hotel Management
Jun 17, 2017 by Coordinador de Calidad, Hotel Management
Dear Guest; Thank you for your visit and for taking the time to share your wonderful experience in our hotel. We are glad to know that You enjoyed the beauty of our facilities but especially the kindness and disposition of our staff that made your stay memorable. We hope to have your visit again. Sincerely Elizabeth Carlotto O. General Manager
5 out of 5
by Donna

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 30, 2017 by Coordinador de Calidad, Hotel Management
Dear Ms. Donna; Thank you for your visit and share your valuation of your stay with us. We are pleased to know that you enjoyed all our facilities and service. We hope you can come back soon. Sincerely; Elizabeth Carlotto O. General Manager
5 out of 5
by Emmanuel

Posted Apr 17, 2017 on Hotels
For the price.... great hotel and comfortable
Comment from Hotel Management
Apr 22, 2017 by Coordinador de Calidad, Hotel Management
Dear Guest; Thank you for your preference and for sharing your kind comments. We are pleased to know that you enjoyed the charm of the Sacred Valley that surrounds our hotel, all our facilities and especially our service. We hope you come back very soon. All the best for you, Elizabeth Carlotto O. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful hotel nestled in the valley

Posted Apr 16, 2017
Pros: One of the prettiest places I have ever stayed. Restaurant was excellent too.
Cons: Had a couple of glitches with the power, but they worked on it and it was not a problem.
Location: Central location in the Sacred Valley mid-way between the main sites you would want to see while there.
Lovely hotel with beautiful views and grounds kept in pristine condition.
Comment from Hotel Management
Apr 22, 2017 by QAM, Hotel Management
Dear Guest; Thank you for your visit and for sharing your wonderful comments. We are located in the middle of the sacred valley, ideal as a starting point for all tours, we are pleased to know that you enjoyed your stay with us, the beautiful gardens surrounding our hotel, and all our facilities. We hope to have your visit very soon, to continue sharing of unique experiences. Best regards; Elizabeth Carlotto O. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Great Hotel

Posted Apr 4, 2017
Pros: Colonial Arquitecture According to Yucay, the florwers and nature
Location: Location perfect, nearby river and a great restaurant close to the hotel Ananau
Amazing location, great staff, very nice and humble.
Comment from Hotel Management
Apr 22, 2017 by QAM, Hotel Management
Dear Guest; Thank you for your preference and for sharing your wonderful comments about our hotel. We are pleased to know that you enjoyed our architecture and decoration, the beautiful gardens surrounding our hotel, but especially the friendliness and efficiency of our staff, made your stay a memorable moment. We hope to have your visit very soon. Best regards, Elizabeth Carlotto O. General Manager