Terrace/patio

Reviews of Mercure Montevideo Punta Carretas

3.5 out of 5
Mercure Montevideo Punta Carretas
Rambla Gandhi 371, Montevideo

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 243 reviews" "
Rating 8 - Good. 106 out of 243 reviews" "
Rating 6 - Okay. 14 out of 243 reviews" "
Rating 4 - Poor. 7 out of 243 reviews" "
Rating 2 - Terrible. 5 out of 243 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Alexander

Stayed 1 night in Nov 2022
Response from ilana on Dec 13, 2022
Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from ilana on Dec 13, 2022
Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed!!
It is very far from a 4 star rating for the hotel. There is no gym at all even though it says there is. The rooms are very small! The service is very disrespectful. The carpet was so wet...from the AC.
Stayed 2 nights in Nov 2022
Response from ilana on Dec 13, 2022
Dear guest, thanks a lot for taking your precious time to share your experience. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, but they differ in size and view.Please let us know when you will be back at Mercure Montevideo and we will surprise you!We apologize for the inconvenience with the air conditioner, we hope we didn't cause any significant inconvenience.We are hoping to host you soon.Many thanks and regards, Ilana Gateño General Mgr.

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
It's a very good hotel. The room was quite small but the bed was very comfortable and everything was clean, with an excellent daily service. The staff are amazing, friendly, polite, helpful. Good location right opposite the Rambla.
Stayed 8 nights in Apr 2022
Response from ilana on May 3, 2022
Dear Sir., thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

10/10 Excellent

Oscar, Maple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good breakfast included,
Stayed 9 nights in Jan 2022
Response from ilana on Feb 1, 2022
Dear Mr. Oscar, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo

10/10 Excellent

Oscar, Maple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the money, clean ,good staff
Stayed 7 nights in Jan 2022
Response from ilana on Jan 18, 2022
Dear Mr. Oscar, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo

10/10 Excellent

Sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view of the Atlantic sea
Fantastic view, helpful staff, excellent location
Stayed 2 nights in Jan 2020
Response from IEGA on Feb 21, 2020
Dear Mr. SANKAR, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. We appreciate your suggestion about the water, please be advice the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, cozy, friendly staff. Near Punta Carretas mall. Easy access to Rambla for walking and running. Not far from the beach.
Stayed 3 nights in Nov 2019
Response from IEGA on Nov 21, 2019
Dear GUESTS, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

8/10 Good

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff, clean comfy room if not a bit small. Good aircon. Breakfast coukd have more choice. Overall good.
Stayed 1 night in Oct 2019
Response from IEGA on Nov 21, 2019
Dear MR. HUW, thanks a lot for taking your precious time to share your experience. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! We appreciate you value our breakfast, La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. Hoping to host you soon. Many thanks and regards, Ilana Gateño General Mgr.

6/10 Okay

Marcelo

Stayed 2 nights in Oct 2019

8/10 Good

Kamran

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice stay in Montevideo
The staff were excellent, accommodating our limited Spanish and ensuring we had all the help and assistance we needed. Breakfast was more than adequate and staff friendly. The rooms were small especially for travellers with 2 suitcases, however we were aware of this and did not plan to spend much time in the room. Great location - opposite the Rio Plata and directly on las rambla. 5 minute up hill stroll to large shopping mall and local and tourist buses. Only one thing slightly let it down was the room had a very stale smell and the under pillows needed to be changed. We loved Montevideo and would not hesitate to stay here again
Stayed 3 nights in Oct 2019
Response from iega on Oct 28, 2019
Dear Mr. Kamram, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your comment about the pillows, every year we try to implement new services and rooms implements according to guests need, we will have in mind your experience. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

8/10 Good

RICHARD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from iega on Oct 2, 2019
Muchas gracias por su comentario. Los esperamos pronto! Atentos saludos, Staff y Gerencia Mercure Montevideo Punta Carreras.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The room I had was 1103. The bathroom was clean and the hot water good. Cleaning of room next day good. My only complaint was the carpet had a bad mold smell. We walked into the room around 1am after a whole day of travel and was overtaken by the smell. For the sake of your future guests replace the carpet for tile. The staff was nice so I was nice.
Stayed 2 nights in Mar 2019
Response from iega on Apr 11, 2019
Dear Guests, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. Please accept our apology about the carpet, every week we program for each room a carpet deep cleaning. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for public transport. Great location on the river.
Stayed 6 nights in Feb 2019
Response from ig on Mar 4, 2019
Thanks a lot for sharing your experience with us. We hope to meet soon again. Greetings from Montevideo, Staff & Management MERCURE Punta Carretas - Montevideo

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, cozy hotel
Stayed 2 nights in Jan 2019
Response from ig on Mar 4, 2019
Thanks a lot for sharing your experience with us. We hope to meet soon again. Greetings from Montevideo, Staff & Management MERCURE Punta Carretas - Montevideo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from IEGA on Dec 23, 2018
Muchas gracias por su comentario. Los esperamos pronto! Atentos saludos, Staff y Gerencia Mercure Montevideo Punta Carreras.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
The service was kind but the hotel lacks a lot of things I would expect - Details like bottle openers and lack of attention to detail of the cleaning staff. Good area and nice view but hotel is quite small and doesn't have a restaurant or bar. Manager was helpful to redress issues
Stayed 3 nights in Oct 2018
Response from ilana on Nov 2, 2018
Dear Elizabeth, Thank you for your comment! We are glad you enjoyed your stay and hope to see you again very soon. Please accept our apology about any inconvenience caused by the cleaning timing. At Mercure Montevideo we care about your experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We hope to host you soon! Best regards, Ilana Gateno General Manager

8/10 Good

Yanil, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in front of the rambla
Very nice hotel! The room and bathroom are small but very comfortable and have the right amenities. The only thing that I didn’t like was the breakfast as it was a very small continental breakfast. Aside from that, everything was great! Would stay here again.
Stayed 3 nights in Jun 2018
Response from ig gm on Jun 26, 2018
Dear Guest, thanks a lot for your time. The Mercure Hotel Montevideo has three different categories of room, they have different view and size. Please let us know when you will be back to Montevideo and we will surprise you! At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your mention about our breakfast menu, please let us know your preference to exceed your expectations. Hoping to host you soon. Many thanks and regards, Ilana Gateño General Mgr.

8/10 Good

matia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, small and well located hotel.
The hole hotel is small, reception, coffe, rooms and bathroom. Located in a beautifull place near shopping in front at the river. No parking but there is place available to leave the car at nights. Noisy traffic, bad windows. Good brakfast but No sugar free food. Good attention by staff.
Stayed 1 night in Dec 2017
Response from Ilana Gateno Gerente Gral. on May 16, 2018
Dear Mrs. Matia, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, good value
If you need to stay in this area (Punta Carretas) this is an excellent choice for a simple, but very clean and convenient hotel. Everything was as advertised, great WiFi, breakfast and a small but clean room & bathroom. Mine had no bathtub, only a shower but that wasn't a problem for me.
Response from Ilana Gateno Gerente Gral. on May 16, 2018
Dear Mr. Khom, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

10/10 Excellent

Matheus s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. But no garage
Very good! Love it. No garage tho
Response from General Manager on Oct 11, 2016
Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. We don´t have parking but we are located in a residential neighborhood, and close to the hotel you have a parking. We hope to see you soon at Mercure Montevideo. Best Regards. Alejandro Decia

10/10 Excellent

Alvaro, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Small but cosy hotel just by the waterfront. Ideal for those who want to do some jogging/running along the sea promenade (although technically is a river) after a long day of work.
Response from General Manager on Oct 19, 2016
Dear Alvaro We appreciate your comment regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, We hope to see you again next time you visit Montevideo. Sincerely, Alejandro Decia Reservation Manager

10/10 Excellent

Avgoustino, Limassol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing Location - amazing View! It will be my hotel in Montevideo every time!
Response from General Manager on Oct 19, 2016
Dear guest Thank you for the nice comments about our hotel. We are happy that you enjoyed your stay and we hope to see you soon at Mercure Montevideo. Sincerely Alejandro Decia Reservation Manager

8/10 Good

GlasgowJohn, Buenos Aires / Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , good price
The Mercure MVD is fairly new and is well situated in Punta Carretas , Staff on the front desk and the restaurant are very friendly and efficient. Rooms are quite small but fine for a short stay.
Response from Rodriguez on Jun 8, 2015
Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards. Sebastian Rodriguez

6/10 Okay

Ivan Cruz

Liked: Cleanliness, staff & service
Good option for a short stay
Hotel was fine but photos make rooms look larger than they are. I was claustrophobic after spending three weeks in this hotel in such a small room. Staff was kind, Internet speed reasonable and tv had many channels to watch. This is not a vegan friendly hotel.
Response from Rodriguez on May 14, 2015
Dear Mr. Cruz We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards.

8/10 Good

Jaime , Bogotá, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Reccomended for a quick business trip. Very small rooms but clean and new. The best in my opinion is the location. Punta Carretas is one of the highest end areas in Montevideo. Don't miss La Perdiz Restaurant, it is rated as the top Parrillada in the city and its one and a half blocks away from Mercure.
Response from Rodriguez on May 14, 2015
Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Rooms are small but comfortable.
Response from Rodriguez on May 14, 2015
Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
The location is perfect! And is really close to La Perdiz restaurant (one block away)!! I ate there every single day. The food & people who frequent are amazing!
Response from Rodriguez on May 14, 2015
Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards

8/10 Good

JC, Sleaford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
This was an hotel designed for the corporate market which is apparent when you check in. The hotel is new with only four rooms on my floor. The view from the room was excellent with a view over the estuary and promenade. This included a floodlit football pitch on the sea shore, different but good! The hotel was centrally located near a shopping mall, handy to change money and about 20 minutes from the airport by taxi (900 Uruguayan pesos).Buses left from outside the mall to downtown Montevideo(35 pesos). The room was everything you would expect, large bed with great cotton sheets, walk in shower and cable TV. I watched the football! Breakfast was a help yourself buffet with cooked options for those who wanted them.Choice was good with fresh strawberries but why did you have tinned fruit on offer? On the first floor there is internet available with a lounge which people used for meetings during the day The staff in the breakfast bar and cleaning staff were excellent. The staff on reception were good but you had to ask for information and were a little reluctant to recommend a restaurant. Still they ordered a taxi for me no trouble Yes I would have no hesitation in staying here again
Response from Rodriguez on May 14, 2015
Dear Guest We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 29, 2016
Prezado Obrigado pela ótima avaliação do nosso hotel. Esperamos voltar a vê-lo prontamente no Mercure Montevideo. Atenciosamente, Alejandro Decia Encargado de Reservas

10/10 Excellent

ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rodriguez on May 14, 2015
Dear Ursula We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. Best Regards.

10/10 Excellent

Emílio Roberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superou expectativa
Foi uma hospedagem acima da nossa expectativa. Recomendo.
Stayed 4 nights in Dec 2023
Response from ilana on Jan 3, 2024
Prezado Sr. Emilio,Muito obrigado por escolher o Mercure Montevideo Punta Carretas e por compartilhar seus comentários sobre sua experiência conosco.Gostaríamos de agradecer a cada um de seus elogios, nosso objetivo é prestar um excelente serviço a todos os nossos hóspedes e é reconfortante saber que atendemos suas expectativas. Muito obrigada por suas palavras gentis, valorizamos sua preferência e esperamos que você fique conosco novamente muito em breve.Sinceramente, Ilana GatenoGerente Gral.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ilana on Dec 20, 2023
Muito obrigado pelo seu comentário. Nós esperamos por você em breve! Atenciosamente, Equipe Mercure Montevideo Punta Carretas

8/10 Good

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto menor do que o esperado, atendimento muito bom, ar condicinado nao funcionou, o q trouxe desconforto. Banheiro bem distribuido e bem equilado.
Stayed 3 nights in Dec 2023
Response from ilana on Dec 20, 2023
Buenos dias Sr. Marcio, Muito obrigada pelo seu comentário. No Mercure Montevideo estamos interessados em sua opinião, eles nos ajudam a continuar crescendo e melhorando a cada momento; O Mercure Montevideo tem três categorias de quartos diferentes que diferem em tamanho e vista. Deixe-nos saber quando você retornar para que possamos lhe atribuir um quarto nos andares mais altos.A equipe do restaurante La Jolie se esforça todos os dias para surpreender com suas iguarias caseiras.Obrigado por suas recomendações, vamos mantê-las em mente para continuar melhorando.Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.Ilana GatenoGerente General

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente com inúmeras opções de restaurantes e com um centro comercial próximos. Agradável vista para o Rio de la Plata. Equipe prestativa e atenciosa. Café da manhã gostoso e com opções variadas.
Stayed 2 nights in Nov 2023
Response from ilana on Dec 8, 2023
Prezado Sr. Julio Cesar,Muito obrigado por escolher o Mercure Montevideo Punta Carretas e por compartilhar seus comentários sobre sua experiência conosco.Gostaríamos de agradecer a cada um de seus elogios, nosso objetivo é prestar um excelente serviço a todos os nossos hóspedes e é reconfortante saber que atendemos suas expectativas. Muito obrigada por suas palavras gentis, valorizamos sua preferência e esperamos que você fique conosco novamente muito em breve.Sinceramente, Ilana GatenoGerente Gral.

8/10 Good

Marcio Geraldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estacionamento somente para 1 carro é um problema.
Stayed 1 night in Nov 2023
Response from ilana on Dec 8, 2023
Prezado Sr. Marcio, Obrigado pelo seu comentário! Estamos felizes por você ter gostado da sua estadia e esperamos vê-lo novamente em breve.Embora o hotel tenha uma pequena garagem, ela é limitada e não há vagas reservadas, é gratuita. Você pode estacionar no calçadão sem custo adicional ou em uma garagem próxima mediante taxa.O bairro oferece diferentes atrações culturais e gourmet para desfrutar, deixe-nos saber sua preferência para fazer ótimas recomendações.Por favor, informe-nos sobre o seu retorno que teremos o prazer de montar um pacote de acordo com as suas necessidades. Estamos contentes que tenha gostado da sua estadia na cidade, o nosso objetivo é a arte da boa recepção.Cordialmente, Ilana Gateño Gerente Gral

8/10 Good

Antonio

Liked: Staff & service, property conditions & facilities, room comfort
Bom custo benefício
Foi boa, cama gostosa, travesseiros bons. A limpeza do banheiro deixou a desejar. Todos os funcionários são muito atenciosos. Não tem garagem. Se alugar ou for de carro, ele vai ficar na rua. A localização é ótima.
Stayed 7 nights in Oct 2023
Response from ilana on Dec 8, 2023
Prezado Sr. Antonio,Muito obrigada por seus comentários e pela confiança em escolher o Mercure Montevideo Punta Carretas para sua hospedagem na cidade. Ficamos muito felizes que tenha gostado do hotel e do nosso ambiente, trabalhamos diariamente para tornar a experiência de nossos hóspedes excelente. Esperamos vê-lo em sua próxima visita.Atenciosamente, Ilana Gateno Gerente Gral.

6/10 Okay

Nils

Disliked: Property conditions & facilities
The hotel is located right at the waterfront which makes it good for a walk or just chilling outside. There is a mall nearby where you can find all kinds of shops at daytime. In the evening it is more of a quite neighbourhood. The hotel itself has pros and cons. The room is rather small and we didn’t really manage to find enough space for 2 bags. The furniture is very basic and the bathroom could get some repairs. Overall I felt like the room didn’t really match with mercure standards. Personell was overall very kind and helpful. Eventhough we didn’t feel very welcome upon check in when we asked for an early check in and the manager told us to wait for our room to be available if we want one with seaview. He also tried to sell us another night with a „discount“ for the last 4 hours to the check in time which endet up much more expensive than our booking was. After declining his several attempts to sell the breakfast he took our phone number and told us to send a message once the room will be available. Long after the official check in time we had never received any messages but got into our room, which was to the garden and had no sea view at all. Overall I think that was like the worst check in experience and more like a bazaar than a professional hotel. Overall it was ok, compared to a budget stay.
Response from ilana on Sep 21, 2023
Dear Mr. Nils, thank you for your comment.We regret that the service was not up to your expectations, please accept our sincere apologies.Mercure Hotels always want to provide the best quality of service; therefore your opinion is fundamental to us.At Mercure Montevideo we are interested in your opinion, they help us keep growing and improving every moment. The hotel is located in one of the city's most prestigious neighborhoods, offering visitors a variety of tours and options at their fingertips.The Hotel has complimentary GRAB & GO service at La Jolie Bar, where you can enjoy freshly prepared pastries.We are looking forward to welcoming you again.Sincerely, Ilana Gateno Gral Manager.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom!
Stayed 2 nights in Sep 2023
Response from ilana on Sep 21, 2023
Estimada Vanessa,Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.

2/10 Terrible

Karoline

Stayed 1 night in Aug 2023
Response from ilana on Sep 5, 2023
Estimada Sra. Karoline, Gracias por tomarse el tiempo en completar la encuesta.Lamentamos mucho no estar al alcance de sus expectativas, nos gustaria saber en detalle como podemos mejorar. Por favor acepte nuestra disculpas, esperamos recibirla en otra ocasión y que nos de la oportunidad de transformar su estadía en Montevideo en una memorable estancia.Sinceros saludos, Ilana Gateño Gerente Gral.

8/10 Good

Ander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ilana on Aug 3, 2023
Estimado Sr. Ander,Gracias por disponer de un tiempo valioso para compartirnos tan grata experiencia en MERCURE MONTEVIDEO PUNTA CARRETAS. Nos complace saber que su experiencia junto a nosotros ha sido memorable, gracias a nuestra ubicación y el servicio brindado. Esperamos darle la bienvenida muy pronto nuevamente en MONTEVIDEO. Cordiales saludos cordiales, Ilana Gateño – Gerente Gral.

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from ilana on Mar 27, 2023
Estimado Sr. Jerry, Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.

10/10 Excellent

Stefano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sulla Rambla
Ottimo hotel, sulla Rambla, camere pulite, personale gentile. Zona con molti ristoranti ed un centro commerciale.
Stayed 1 night in Jan 2023
Response from ilana on Jan 26, 2023
Caro Sr. Stefano,La ringraziamo innanzitutto per il tempo speso nel raccontare la sua esperienza nel nostro hotel attraverso questo portale.Saremo felici di sapere che ti è piaciuta la posizione e terremo conto dei punti menzionati per migliorare al fine di continuare a fornire ai nostri ospiti il servizio che meritano.Speriamo di avere di nuovo la tua visita.Cordiali saluti, Ilana Gateno – Direttore Generale.

10/10 Excellent

Renan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo-benefício!
Response from ilana on Jan 26, 2023
Estimado Sr. Renen, En primer lugar queremos agradecer el tiempo dedicado en contar su experiencia en nuestro hotel a través de este portal. Nos alegra saber que disfrutó de la ubicación y tendremos en cuenta los puntos mencionados a mejorar con el fin de poder seguir brindando a nuestros huéspedes el servicio que se merecen. Esperamos contar con su visita nuevamente. Sinceros cordiales, Ilana Gateño – Gerente Gral.

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Hospedagem mt boa. Hotel não tem vaga de estacionamento, mas há grande disponibilidade de vagas em frente ao hora , na rua. Cidade mt segura. Tivemos que solicitar auxílio médico durante nossa estadia e fomos prontamente atendidos pela recepção do hotel que nos auxiliou em tudo que precisávamos. Muito obrigado por tudo.
Stayed 3 nights in Dec 2022
Response from ilana on Dec 13, 2022
Prezado Sr. Klaus,Muito obrigado por escolher o Mercure Montevideo Punta Carretas e por compartilhar seus comentários sobre sua experiência conosco.Gostaríamos de agradecer a cada um de seus elogios, nosso objetivo é prestar um excelente serviço a todos os nossos hóspedes e é reconfortante saber que atendemos suas expectativas. Muito obrigado por suas palavras gentis, valorizamos sua preferência e esperamos que você fique conosco novamente muito em breve.Receba uma saudação cordial.Ilana GatenoGerente Gral.

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, room comfort
Birthday Tardelli Junior
Muito satisfeito com o Mercure , e o principal destaque positivo o staff
Stayed 2 nights in Sep 2022
Response from ilana on Sep 22, 2022
Prezado Sr. Tardelli,Muito obrigada por escolher o Mercure Montevideo Punta Carretas e por compartilhar seus comentários sobre sua experiência conosco.Gostaríamos de agradecer a cada um de seus elogios, nosso objetivo é prestar um excelente serviço a todos os nossos hóspedes e é reconfortante saber que atendemos suas expectativas. Muito obrigado por suas palavras gentis, valorizamos sua preferência e esperamos que você fique conosco novamente muito em breve.Receba uma saudação cordial.Ilana GatenoGerente Gral.

10/10 Excellent

FERNANDO

Stayed 3 nights in Jul 2022
Response from ilana on Aug 8, 2022
Estimado Sr. Fernando, En nombre de todos los colaboradores de Mercure Montevideo Punta Carretas Hotel agradecemos sus amables palabras. Es un placer conocer su opinión ya que nos esforzamos diariamente por ofrecer un servicio excepcional a todos nuestros huéspedes y amigos. Realmente nos alegra saber que el hotel, los servicios y la atención brindada estuvieron a la altura de las expectativas. Esperamos que vuelva a visitarnos pronto. Reciba un cordial saludo, Ilana Gateño Gerente Gral.

10/10 Excellent

Gisel

Stayed 1 night in Jun 2022
Response from ilana on Jun 27, 2022
Estimada Sra, Gisel, Muchas gracias por completar la encuesta, nos alegra que haya disfrutado de su visita; los esperamos pronto. Saludos, Ilana Gateño Gerente Gral.

10/10 Excellent

Marcelo de Sousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 2 nights in Jun 2022
Response from ilana on Jun 14, 2022
Prezado Sr. Marcelo, Em nome de todos os funcionários do Hotel Mercure Montevideo Punta Carretas, agradecemos suas amáveis ​​palavras. É um prazer ouvir a sua opinião e que nos esforçamos diariamente para oferecer um serviço excepcional a todos os nossos hóspedes e amigos. Estamos muito felizes em saber que o hotel, os serviços e a atenção prestados corresponderam às expectativas. Esperamos que você nos visite novamente em breve. Com os melhores cumprimentos, Ilana Gateno Gerente Gral.

10/10 Excellent

LUIZ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from ilana on Jun 7, 2022
Dear Mr. Luiz, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo