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Reviews of Punta del Este Resort & Spa

4.5 out of 5
Punta del Este Resort & Spa
Ruta 10 Parada 48., Av. Jaureguiberry y Ante Milat, Punta del Este, Maldonado

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 146 reviews" "
Rating 8 - Good. 36 out of 146 reviews" "
Rating 6 - Okay. 10 out of 146 reviews" "
Rating 4 - Poor. 6 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan, Buenos aires

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This our second stay. The property is getting better year after year. It is wonderfull property in a very nice place as Punta del este
Stayed 5 nights in Feb 2020
Response from Reservations Department on Feb 19, 2020
Thank you for choosing us once again and for such a wonderful comment. We will be glad to receive you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The hotel is very nice but the rooms are old, the location of the hotel makes that you have to go everywhere in a taxi or your car
Stayed 4 nights in Jan 2020

10/10 Excellent

sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Punta de Este...loved it!!!
Resort was beautiful! Service great! Breakfast buffet was amazing!
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with a great pool.
The room and lobby were clean and modern. The pool is magnificent. It’s very large and the water quality was very good (I take care of pools for our vacation rentals and so I pay attention to water quality). The breakfast was quite nice. You can eat breakfast by the pool in the shade. The service was friendly at all levels. The resort is located in a residential neighborhood with nice houses. It is about 1/2 km from the beach, and about 3-4 km from restaurants via a nice sidewalk.
Stayed 2 nights in Feb 2019

4/10 Poor

Adolfo, Argentina

Disliked: Cleanliness
Nice hotel but a bit old and bad conserved
my first impression was quiet good, that was until i arrived at my bedroom where i found the air condioner where in bad shape. i had 3 terrible nights dealing with hotel staff because of the issue with the air pollution witch i am allergic by the way, breakfast was okey, but the music at the pool area (where i had my breakfast) was too hight for my taste . the hotel seems to have lost its category and i would not for any chance call it a 5 stars any more. response to several issues was handle unprofessionally for what i am used to.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAR FE
Amazing facility
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel and amazing staff
The hotel is lovely and my hotel room was large with a great balcony overlooking the pool. The staff were the most helpful hotel staff of anywhere I've stayed in my life! They booked me for a wine tour at Alto de la Ballena. It was incredible! Better wine than I had in Mendoza! Only down side to the hotel is you need to get a taxi or rent a car if you want to go to the main beach area with the hand statue. The beach near the hotel has better waves for surfing but the sand isn't as good. The spa at the hotel has incredible massages.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will return for comfort and cleanliness
Everything was just the way we expected it would be for a 4.5 star hotel. Exceptionally clean and comfortable. Only two issues, all the staff were polite and respectful but somehow cold ( front desk and waiters). The housekeeper was the friendliest person we had interaction with. Other issue ( if you may call it that) was at breakfast, there was never any eggs available! The chafing dish for bacon and sausage was full but the one for eggs always empty ( not out of stuck, but never put any in kind of empty)! We had breakfast three days and was always empty. On a positive note the wifi was really good.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel and appliances. Had many issues with internet (had to go somewhere else to work due to all the problems).
Stayed 4 nights in Nov 2017

6/10 Okay

Sebastien

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs some refurbishment
The resort clearly needs an update. In addition the wifi was out the entire length of our stay. Friendly staff and nice large rooms with nice bedding.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Taking advantage of and lying to foreign visitors
I had booked a $450 room, and need to stay an extra half-day. Normally, the cost to extend for a half-day is 50% of the room rate, but I was charged $350 for staying 6 additional hours. The stated reason was that I was "upgraded" to a higher cost room, which was unverifiable. When I volunteered to spend the extra half-day in a different room that would have been in the original rate category, I was told they were all booked. I left the hotel around 930p that night, and it was very clear many rooms were unoccupied. My so-called "upgraded room" had a view of the hotel parking and entrance, not pool area. I paid more for a lesser experience, and was manipulated to pay extra for something that was not worth it. If you can avoid this hotel, I recommend you do.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Charming Hotel

10/10 Excellent

tony, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel Staff and People
We stayed here for 10 amazing days and enjoyed the friendly people and staff compared to BA!

8/10 Good

Stephen, Lodi, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the country at the Casino
Very nice hotel in a safe and enjoyable environment. The spa facilities are very nice, the service is good, the restaurant has good food and in general the rooms and facilities are well kept, maintained the grounds great. The hotel is far from most activities and would require a taxi or shuttle to get around. The beach is 15 minute walk. The bar restaurant is quite poor. Food and drink are a little pricey. Overall a good spot for romance and quiet times in a pretty, well maintained setting in a safe neighborhood. Overall a good experience.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend getaway in winter...
This hotel is quite fancy and glamorous, but a bit pricey though. We particularly liked the fact that it has a nice spa, which we managed to use quite a lot given the cold weather during our winter-time stay. The rooms are clean, well-decorated and spacious. The hotel is located in a laidback area, few blocks from the beach, and surrounded by woods. A car (and a GPS!) are necessary to get around. The staff is friendly and polite, even though they hadn't informed us about some of the ongoing social events hosted by the hotel. It's highly recommendable for couples.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Laura, Montevideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Mantra in Punta del Este
Great place and great stay. I would definately recommend it. With family or just for a romantic getaway!

10/10 Excellent

Fernando, Montevideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Mantra is a resort not too near from the center of Punta del Este, but very near from "La Barra" with a lot of restaurants and Pubs. It has an incredible external pool (climatized), and unique infrastructure to enjoy your vacations. Has Kids Club, great SPA (with indoor pool and jacuzi), and very good restaurants with classic meet from Uruguay and mediterranean options too. One of the bests hotels of Punta del Este to enjoy.

10/10 Excellent

Cara, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service excellent
Beautiful hotel. Accommodates food allergies(gluten). Front desk speak English well, all other service providers don't understand English as well as they let on. Food is expensive but premium. In the winter not a lot to do...cinema is closed, casino is closed. The resort is beautiful but is set in a large nature setting. Which means you have to drive everywhere. Only the one restaurant and room service available. The rooms are beautifully Appointed, and the beds are extremely comfortable. Overall a great experience.

10/10 Excellent

Patrick, Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a quick weekend off season break with the childre
Off season I had low expectations, but was offered a low internet price too. However the complex was clearly at full effort no matter - top condition, staff the key who were on full effort - a top resort playing at full max despite the rain etc

4/10 Poor

Stacey, Ohio

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel...absolutely NO customer service!
The entire time we were there I counted only about 40 total people staying there. With that number of people I thought the service would have been exceptional - quite the opposite! My husband was at the pool and ordered a beer. After waiting for it for 30 minutes he left. My daughter and I wanted to eat lunch by the pool. we were seated at a table and waited 15 minutes for a menu. We were the ONLY ones there. Uruguay uses the US dollar. I bought a Coca Light and paid with a $20. The bartender gave me $4 dollars back. I asked him when the price went from from $5 to &15 for a drink he said, "oh, did you give me a twenty?" When we checked in we were given a "free" drink coupon. My husband tried to use it and he was told that was only good for Champagne so he said great I'll have a glass. He was then told they didn't have any. I asked the manager if they were understaffed and he told me no. He wasn't at all interested in our experience at his hotel!

10/10 Excellent

GF, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel rooms and facilities were very well maintained. Food was great and the hotel staff was always very nice and helpful. We travel with our 10 month old baby and we had a wonderful time in this hotel

10/10 Excellent

annette, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for family & couples in Punta del Este
Great for children, very friendly, free wifi all around. Great pool, nices surroundings, very well organized activities for children, like laser games in the woods at night, horse back riding at a farm, paintball, and much more.

6/10 Okay

Olga, Chicago, IL, USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Olga, tourist
No transfer from the airoport to Mantra hotel. No transfer from a bus stasion Punta del Este to Mantra hotel. Very boring plese, only 2 restourants with limited menu. I'm not recommend this hotel.

10/10 Excellent

Carlos, Sao Paulo, SP - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with amazing service
Great hotel with amazing service. I don't have anything to complain but I prefer if the rate all the values on the hotel with Uruguayan Pesos not American Dollars

10/10 Excellent

Fernando, Sao Paulo, SP - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent Vacation
Excellent hotel with large rooms, clean and modern. The service is impeccable and the service always very cordial. Helped us rent a car and gave tips on tourist places.

10/10 Excellent

GERMAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal fue súper amable.
Stayed 3 nights in Dec 2019

6/10 Okay

Magnus Daniel

Business traveler
Stayed 2 nights in Feb 2020

6/10 Okay

Daniel, Montevideo

Traveled with family and small children
Liked: Cleanliness, staff & service
La limpieza del hotel muy buena, el servicio de desayuno muy mal organizado no hay suficientes mesas y nadie que organizace la entrega cuando llegas, estuve mas de 30min esperando y todo el que llegaba tomaba las mesas sin control. El restaurante es invasivo en su servicio de atención en la noche
Stayed 2 nights in Feb 2020
Response from Punta del Este Resort & Spa on Feb 11, 2020
Muy buenas tardes, Daniel. Queremos agradecerle el haberse hospedado con nosotros, y sobre todo el haberse tomado el tiempo de dejarnos sus comentarios. Su apreciación ya ha sido compartida con el sector involucrado, a fin de mejorar el servicio. Pedimos disculpas por las molestias ocasionadas. En Punta del Este Resort & Spa nos encontramos siempre en busca de la excelencia, por ello pondremos la mayor atención en su comentario. Esperamos poder recibirlos en otra oportunidad. Saludos cordiales,

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo precioso restoran bastante caro
Stayed 1 night in Feb 2020
Response from Jimena - Dpto. de Reservas on Feb 6, 2020
Muchas gracias, Marcela por sus comentarios! Nos alegra mucho que hayan disfrutado de su estadía. Esperamos volver a recibirlos pronto! Saludos cordiales

10/10 Excellent

ELIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Muy buen servicio
Stayed 3 nights in Jan 2020
Response from Jimena Techera - Departamento de Reservas on Jan 13, 2020
Muchas gracias por su comentario! Nos alegra que haya disfrutado de su estadía. Esperamos volver a recibirlos pronto.

8/10 Good

Germán

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espero volver pronto...
Excelente ubicación,Personal muy amable, y buen desayuno
Stayed 1 night in Dec 2019
Response from Jimena Techera - Dpto. de Reservas on Dec 27, 2019
Estimado Germán: Muchas gracias por sus comentarios! Siempre nos alegra que nuestros huéspedes tengan experiencias agradables con nosotros. Esperamos volver a recibirlo pronto. Saludos cordiales,

10/10 Excellent

luis german

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo exelente
Todo exelente
Stayed 3 nights in Feb 2019

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei!
Hotel com estrutura ótima, tanto interna quanto na praia, café da manhã delicioso e funcionários extremamente pró ativos e atenciosos. Amei. Fica perto da muvuca da Barra, mas longe do centro. Se estiver de carro perfeito.
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveler

Muy conforme con todos, comentario personal: falta de higiene en la piscina interior, pero conforme con el establecimiento y el servicio
Stayed 1 night in Nov 2018

8/10 Good

Alejandra

Muy buen
Stayed 2 nights in Nov 2018

4/10 Poor

Guillermo, CDMX

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel lejos de todo
Evaluación General: - No regresaría. El hotel está lejos del centro sin mucha actividad al rededor ni dentro del hotel.  - Se catalogan como 5 estrellas, pero en un esquema global sería solo 4 estrellas cuando mucho. Necesitan que la gerencia salga a paises de primer mundo para entender lo que categoría 5 estrellas significa. Para Uruguay que está bastante rezagado en desarrollo, creo está ok llamarle 5 estrellas.  Check in: - Es ‪a las 3pm‬. Si llegas antes porque volaste overnight la noche anterior, puedes pagar 120usd para hacer early check in. Si no quieres pagar, te esperas hasta ‪las 3pm‬. Atención: - En general los empleados son súper lindos y atentos. La única excepción es la señorita YY de recpcion que parece que atiende una caja de banco donde para ella todo es una transacción y no una experiencia para sus clientes. WiFi: -Incluido, aunque no sirve. Entonces, si no tienes chip para datos, no tendrás internet nunca. Desayuno: - Solo hay un restaurante en el hotel. No tiene un menú muy amplio pero no está mal. - En las mañanas, si quieres un omelette, tienes q esperar 30min porque solo hay una persona haciendo omelette para todo el hotel. Habitación: - En general normal. Un tanto vieja. La secadora de cabello que teníamos estaba rota y ya no funcionaba bien. Reemplazaron por una nueva igual de vieja y pegada con tape.  - El WC no funcionaba bien, pero lo arreglaron rápidos. - Los acabados del baño son de lujo en mármol,  aunque ya están un tanto viejos. 
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor dj'ing skills, but friendly kids club
Our kids enjoyed the Kids Club and the pool. Staff was friendly. The restaurant is expensive and could do with an upgraded menu. Main issue the music played in the pool area. Both days for lunch the music was loud electronic music, not relaxing.

6/10 Okay

luiz, sao paulo

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel decadente já teve sua época áurea no passado
As instalações antigas goteiras por toda parte a falta do cassino tira a vida do hotel café da manhã regular mas a grande decepção é o spa Bem montado sem nenhum atendente aparente quando se pedia um horário para massagem não havia apesar do preço Us 130 por 80 minutos a resposta só temos uma massagista A localização é terrível longe de tudo dos bons restaurantesdo Cassino etc
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

8/10 Good

Gabriel

Liked: Staff & service, property conditions & facilities, room comfort
Un buen hotel para relax.
Hermoso hotel con Spa. Pileta cubierta y descubierta excelente Esta en la barra un poco lejos de todo así q es importante ir con auto
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2018

10/10 Excellent

JESUS ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

2/10 Terrible

Pedro

Disliked: Staff & service, property conditions & facilities, room comfort
Lamentable!!
Lamentable!! Tiene el aspecto de hotel fundido. Descuidado. Y al momento del chek in, llegué en hora , tuve que esperar más de una hora. Personal muy escaso , ( en número) . Falta de mantenimiento ( ej pintura ) . Una muy mala experiencia.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotel tem boa localização e conta com boas instalações (especialmente a piscina). O serviço de praia também merece destaque. Mas o serviço (em especial do restaurante e de limpeza) deixa a desejar. Em primeiro lugar, pela lentidão dos funcionários. Tudo é muito demorado. No meu caso, estava em um quarto com três pessoas e durante toda a semana em que fiquei lá deixavam toalhas somente para duas pessoas no quarto (e todos os dias eu precisava pedir a terceira). Além disso, houve dias em que retornava da praia ou da piscina no meio da tarde e o quarto ainda não havia sido limpo e organizado. Para completar, no dia do meu check-out não havia funcionários para ajudar a carregar as malas do quarto até a recepção (sendo que há uma distância considerável, além da diferença de andares).
Stayed 6 nights in Dec 2017

10/10 Excellent

LAMBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle, RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Passamos apenas uma noite no hotel mas fomos muito bem recebidos. O quarto é excelente, limpo, amplo e aconchegante. banheiro também é grande e limpo. café da manhã farto e variado. academia completa piscina grande e tem bastante acomodação ao redor de espreguiçadeira

10/10 Excellent

MARIANA BEATRIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISÍACO
Disfrutamos de una relajación total. La zona de hidromasaje es soñada y la ambientación de la piscina es perfecta. El personal es además super amable y educado. Excelente experiencia.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy buen hotel. Justifica quedarse unos dias.