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Reviews of Fortune Landmark - Member ITC Hotel Group

4 out of 5
Fortune Landmark - Member ITC Hotel Group
Ashram Road, Ahmedabad, Gujarat

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 81 reviews" "
Rating 8 - Good. 32 out of 81 reviews" "
Rating 6 - Okay. 7 out of 81 reviews" "
Rating 4 - Poor. 7 out of 81 reviews" "
Rating 2 - Terrible. 4 out of 81 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

AAMIR

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cluster General Manager on Apr 18, 2024
Dear AAMIR, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Anil TripathiCluster General Manager

8/10 Good

Devji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for Money
Stayed 3 nights in Mar 2024
Response from Cluster General Manager on Apr 9, 2024
Dear Devji, We're thrilled to hear that you recognized the great value we strive to provide! Our goal is always to offer the best possible service while also making sure our prices are competitive. It's gratifying to know we're succeeding at that. We hope to continue providing a wonderful experience in the future for you. Feel free to share any suggestions or feedback you might have, as it helps us serve you better. We look forward to your next visit! Warm Regards,Anil TripathiCluster General Manager

4/10 Poor

Rachna

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Terrible, wouldn’t recommend staying here
The property isn’t kept upto standard of an Itc hotel. Room bedding was unchanged and dirty. Found stained dirty bath towel. Wasn’t pleased with the overall hotel quality rating, felt like a 2 star hotel. Management wasn’t too responsive or apologetic when provided feedback on the quality.
Stayed 1 night in Dec 2023
Response from Anil Tripathi on Feb 13, 2024
Dear Rachna,We deeply regret to hear about your experience. We treat guest satisfaction as our top priority and we assure you that the challenges you encountered do not represent the standards of our service. We're taking your feedback with utmost seriousness and acting promptly to rectify the mentioned issues. It is our aim to meet or even exceed our guests’ expectations, and your comments will be shared with our team for immediate action. We are committed to providing our customers with the highest standard of service and we sincerely hope you give us another chance to regain your trust and serve you better in the future.Warm Regards,Anil TripathiGeneral Manager

10/10 Excellent

Sandip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Overall cleanliness was good. Nice spread of breakfast.
Stayed 1 night in Sep 2023
Response from Anil Tripathi on Sep 21, 2023
Dear Sandip,Thank you for leaving such a wonderful review. We're delighted to hear that you enjoyed your stay, and appreciated the cleanliness and breakfast. We take pride in providing excellent service and are thrilled that our staff made your experience memorable. Your satisfaction is our topmost priority and your feedback is greatly motivating. It is guests like you that make our job wonderful.Warm Regards,Anil TripathiGeneral Manager

10/10 Excellent

Siddhraj

Liked: Staff & service
Stayed 1 night in May 2023
Response from Anil Tripathi on Jun 6, 2023
Dear Mr. Siddhraj, At the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times.

10/10 Excellent

Priyamvada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Anil Tripathi on May 20, 2023
Dear Mr. Priyamvada, at the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times.

8/10 Good

Rudra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anil Tripathi on Apr 2, 2023
Dear Mr. Rudra,At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit at Fortune Landmark and i appreciate you sparing your valuable time to rate us on Expedia.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.Warm Regards,Anil TripathiGeneral Manager

6/10 Okay

Ramesh

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Overpriced for the facilities available in the hotel. Lift is old and need urgent attention. It’s in a good location, food is good but at this price there are a lot better options
Response from Anil Tripathi on Jul 6, 2023
Dear Mr. Ramesh, Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you found our location and food meet your expectation. We truly appreciate your feedback, as it helps us understand the areas where we can improve our service. Our goal is to provide a comfortable and enjoyable experience for all our guests. We will take your comments into consideration as we continually assess our offerings to ensure a great experience at a fair value. We hope that you will consider staying with us again in the future so that we can provide you with a more satisfactory experience. Please do not hesitate to contact us if you have any further concerns or if we can be of assistance in planning your next visit.

10/10 Excellent

RIKESH

Stayed 1 night in Sep 2022
Response from Anil Tripathi on Oct 9, 2022
Dear Mr. Rikesh,At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit at Fortune Landmark and i appreciate you sparing your valuable time to rate us on Expedia.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.Warm Regards,Anil TripathiGeneral Manager

4/10 Poor

ajay

Stayed 1 night in Jul 2022
Response from Anil Tripathi on Jul 6, 2023
Dear Mr. Ajay,At the outset please accept my sincere apologies.May I please request you to give us more information and in greater detail so that we are able to take appropriate action.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.

10/10 Excellent

Sanjana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and services.
Stayed 2 nights in May 2022
Response from Anil Tripathi on Jun 19, 2022
Dear Ms. Sanjana, At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit at Fortune Landmark and i appreciate you sparing your valuable time to rate us on Google. I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement. Warm Regards, Anil Tripathi General Manager

8/10 Good

Jayant

Stayed 2 nights in Jun 2022
Response from Anil Tripathi on Jul 6, 2023
Dear Jayant, Thank you for taking the time to rate our product & service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us

8/10 Good

Surajit

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Anil Tripathi on Apr 11, 2022
Dear Mr. Surajit, At the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times. Regards, Anil Tripathi General Manager

8/10 Good

Dilipkumar

Liked: Cleanliness, staff & service, room comfort
In house requirements
Overall our stay and the services during our stay were very good. Though it is an older hotel, our room was clean to the par, had to ask for an iron and an ironing board and also had to ask for a box of tissue papers. We didn’t find a laundry bag either. All this seem little bit odd. Apart from that staff was fantastic and polite. Wake up calls were in time and all the reminders were executed well. Over all a very good stay.
Stayed 3 nights in Feb 2020
Response from RAHUL GHAG on Jul 15, 2020
Dear Guest, We thank you for sharing your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

6/10 Okay

Verified traveler

Stayed at this property before, it is the staff at the desk I feel don't do enough; not welcoming enough, seem only interested in doing their job as a duty it is a task, and the service staff crowd you when checking in checking out, the door man and anyone near by! There is only so many people you need to carry your luagge, two bags don't require two people, the property is good value for money, best services was breakfast 5/5 for the in dinning
Stayed 2 nights in Jan 2020
Response from FORTUNE LANDMARK on Jun 15, 2020
Dear Guest, we thank you for sharing your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

2/10 Terrible

Gaurav, Fremont, Ca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down property claiming high rating but it is not worth. During my stay housekeeping was not done when I was away. All days during my stay Me and my daughter have to stay in the lobby for them to clean rooms after we comeback to hotel. Security is a biggest concern. Their lift does not have a key access, any one can get in on the guest floors. I had a perfect stranger ( Not a staff) ringing my bell and when I asked him why he was disturbing me he approached to my daughter's room and I have to stop him. I called front desk and they sent me Housekeeping manager to investigate after almost 30 minutes. I paid for the Club room, but surprisingly there is no club lounge. None of the manager's are available on duty after several complaint I found some manager who tried to resolve the issues, by giving me excuses. Staff is extremely rude and rough. I do not know How do they claim Five star rating this property is not even worth 3 star. Food is very expensive compare to other hotel I stayed in Ahmedabad during my visit in Dec. Also my daughter got sick in stomach after eating Chicken from the hotel . Please do not consider this hotel at all. I will never stay at this location.
Stayed 3 nights in Jan 2020
Response from FORTUNE LANDMARK on Jun 15, 2020
Dear Guest, we thank you for sharing your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Mitesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from RAHUL GHAG on Jan 5, 2020
Dear Guest, we thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Rahul Ghag on Dec 29, 2019
Dear Guest, We thank you for your feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from RAHUL GHAG on Dec 4, 2019
Dear Guest, we thank you for your feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Nilesh, Mumbai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is courteous and very cooperative. The unique feature is they welcome all the guests with Namaste with a smiling face which makes the guests feel instant welcome.
Stayed 2 nights in Nov 2019
Response from Ghanshyam Singh on Nov 16, 2019
Dear Sir, Thank you very much for the feedback, look forward to welcome you again. Warm Regards Ghanshyam Singh 9825414056

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Oct 2019
Response from Ghanshyam on Nov 16, 2019
Dear Sir, Thank you very much for the feedback, look forward to welcome you again. Warm Regards Ghanshyam Singh 9825414056

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ghanshyam on Nov 16, 2019
Dear Sir, Thank you very much for the feedback, look forward to welcome you again. Warm Regards Ghanshyam Singh 9825414056

10/10 Excellent

Dr. Manisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from RAHUL GHAG on Aug 25, 2019
Dear Sir, we thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendlyless of the staff. Freshness of the property was less in regard to the carpeted rooms.
Stayed 5 nights in Aug 2019
Response from RAHUL GHAG on Aug 25, 2019
Dear Sir, we thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property good location , staff is very cooperative And food is excellent . So overall the hotel is very very nice.
Stayed 1 night in Aug 2019
Response from RAHUL GHAG on Aug 25, 2019
Dear Sir, we thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
A very comfortable and pleasing experience With personal touch and care everywhere 😃the taste ofdahi ke kabab at ninth floor is still in my mouth
Stayed 3 nights in Jun 2019
Response from Fortune Landmark on Jul 3, 2019
Dear Guest, we thank you for your feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Neha Sorathiya on May 1, 2019
Dear Guest, At the outset, we would like to thank you for giving us the opportunity of hosting you during your stay at Fortune Landmark Ahmedabad. We are pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Landmark, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement. Regards, Fortune Landmark

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Neha Sorathiya on May 1, 2019
Dear Guest, At the outset, we would like to thank you for giving us the opportunity of hosting you during your stay at Fortune Landmark Ahmedabad. We are pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Landmark, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement. Regards, Fortune Landmark

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Mar 2019
Response from Neha Sorathiya on May 1, 2019
Dear Guest, At the outset, we would like to thank you for giving us the opportunity of hosting you during your stay at Fortune Landmark Ahmedabad. We are pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Landmark, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. We look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement. Regards, Fortune Landmark

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from RAHUL GHAG on Mar 14, 2019
Dear Sir, We thank you for sharing your valuable feedback. We looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from RAHUL GHAG on Mar 14, 2019
Dear Sir, We thank you for sharing your valuable feedback. We looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanjay sheth -mumbai
Nice spacious rooms very nice breakfast and good location
Stayed 2 nights in Dec 2018
Response from RAHUL GHAG on Dec 18, 2018
Dear Sir, We thank you for sharing your valuable feedback. we looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

Narendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lifts need to be updated. Lot of carpet area, so it is some smelly.
Stayed 1 night in Dec 2018
Response from RAHUL GHAG on Dec 6, 2018
Dear Guest, Thank your for your valuable feedback. we thank you for your suggestion and will work on the same. Regards, Fortune Landmark

6/10 Okay

Verified traveler

Stayed 5 nights in Nov 2018
Response from RAHUL GHAG on Nov 30, 2018
Dear Sir, Thank you for sharing your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

10/10 Excellent

ramen

Family happy
Excellent
Stayed 4 nights in Aug 2018
Response from RAHUL GHAG on Sep 12, 2018
Dear Sir, Thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark, Ahmedabad

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
very courteous
Stayed 1 night in Aug 2018
Response from RAHUL GHAG on Aug 21, 2018
Dear Sir, We thank you for sharing your valuable feedback. we looking forward to welcoming you back in near future. Regards, Fortune Landmark, Ahmedabad

10/10 Excellent

Irfhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four star hotel, five star team!
An excellent hotel and fantastic staff and team! They went above and beyond to ensure we were happy and the whole team were brilliant. The reception team, chefs, door staff, restaurant team and concierge were all fabulous. Keep it up!
Stayed 7 nights in Jul 2018
Response from RAHUL GHAG on Aug 21, 2018
Dear Sir, we thank you for sharing your valuable feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark, Ahmedabad

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018
Response from RAHUL GHAG on Jun 11, 2018
Dear Guest, We thank you for sharing your feedback. Looking forward to welcoming you back in near future. Regards, Fortune Landmark

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with friendly staff.
Good hotel for 1 or 2 nights. Everything required for comfort available. Efficient fast check in.
Response from Rahul Ghag on Apr 26, 2018
Dear Sir, we thank your for your valuable feedback. Looking forward to welcome you back in near future. Regards, Fortune Landmark

8/10 Good

BHARAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good trip
it was quiet and very nice
Response from Rahul Ghag on Apr 26, 2018
Dear Sir, we thank your for your valuable feedback. Looking forward to welcome you back in near future. Regards, Fortune Landmark

8/10 Good

Kashyap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rahul Ghag on Apr 26, 2018
Dear Sir, we thank your for your valuable feedback. Looking forward to welcome you back in near future. Regards, Fortune Landmark

10/10 Excellent

Nalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room, Clean and quite. Very frendly staff. Nice food.
Stayed 1 night in Feb 2018
Response from RAHUL on Mar 25, 2018
Dear Guest, We thank you for your valuable feedback. Looking forward to welcoming you back in near future. Regards,' Fortune Landmark

10/10 Excellent

Chandrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel couldn’t fault it in anyway.
Stayed 4 nights in Jan 2018
Response from RAHUL GHAG on Jan 25, 2018
Dear Sir/Madam, Thank you for sparing your time to post the feedback. we are happy to know that you had comfortable stay with us. Looking Forward to your continued visit. Regards, Fortune Landmark,Ahmedabad

10/10 Excellent

arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, rooms quite spacious with very comfortable mattress.breakfast was also lavish and tasty. Front desk and housekeeping staff very proactive and helpful. Highly recommended
Stayed 2 nights in Dec 2017
Response from RAHUL GHAG on Jan 25, 2018
Dear Mr. Arvind, Thank you for sparing your time to post the feedback. we are happy to know that you had comfortable stay with us. Looking Forward to your continued visit. Regards, Fortune Landmark,Ahmedabad

10/10 Excellent

PUDUMANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Satisfied Highly Comfortable Stay Away From Home
Hospitality and the warmth in services were truly great. Appreciate the groomers for the culture and training indicted to the staff which is truly amazing which gives a rich flair of our own Indian culture. A home away from home was the feeling in short. Keep your name flying high without leaving any chances for further improvement. Wish you the very best.
Stayed 1 night in Dec 2017
Response from RAHUL GHAG on Jan 25, 2018
Dear Guest, Thank you for sparing your valuable time to share your feedback. We are delighted that you had an enjoyable stay and that you were impressed by the culture of service and detail to attention provided by the team. Your mention of our hotel being a “Perfect home away from home” is very encouraging and will inspire all of us towards excellence. Thank you for your positive feedback. We looking forward to the pleasure of welcoming you back to your home in Ahmedabad. Regards, Fortune Landmark,Ahmedabad

10/10 Excellent

SHOZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from RAHUL GHAG on Jan 25, 2018
Dear Sir/Madam, we have thank you for sharing you feedback. we are happy to know that you had comfortable stay with us. looking forward to welcome you back in near future. Regards, Fortune Landmark,Ahmedabad

8/10 Good

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem Hotel
For the price we got it was an excellent deal. The food was also very good.
Stayed 1 night in Nov 2017
Dear Sir, Thank you for the feedback, looking forward to welcome you again. Warm Regards Ghanshyam Singh

10/10 Excellent

Choith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at hotel Fortune Landmark
Very much satisfied and happy with the service and quality of food
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel - Horrible Service
Good Hotel. Poor service. I would not recommend anyone to stay here. They treat you like a number---not people-friendly.
Stayed 1 night in Aug 2017

8/10 Good

praveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fone stay
The room was spacious and quite , service good, Breakfast sufficient , room swevice excellent
Stayed 1 night in Jul 2017