Night clerk too drunk to check us in
Posted Dec 4, 2016 on Hotels
The night clerk was too drunk to check us in. It was 0230 hrs.
It took three minutes to rouse him from his stupor enough to realize we were there. Then he cursed us out and wanted to fight. He tripped over the chair and hit the floor.
We had teenagers with us. We left, crossed the street and checked in to the Hampton Suites where they were terrific.
I went back at seven in the morning. The day clerk lied and tried to cover for her co-worker.
The GM, a Mr. Patel, never followed up our repeated requests to address our issues. The room was pre-paid. I had to arrange a refund through Hotels.com.
The kids have a great video of the drunk night clerk.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear guest, We are truly apologize for you were unable to check in due to unacceptable condition of night clerk. The morning clerk wasn't aware of incident until you notified. As soon morning clerk notified me, I have checked, confirmed and terminated employment of night clerk. I was unable to contact you because we do not have your contact info. in reservation. Should you have any question please feel free to contact us.