Check-in/check-out kiosk

Reviews of Days Inn by Wyndham Utica

2 out of 5
Days Inn by Wyndham Utica
150 N Genesee St, Utica, NY

Reviews

7.0

Good

Rating 10 - Excellent. 191 out of 1007 reviews" "
Rating 8 - Good. 378 out of 1007 reviews" "
Rating 6 - Okay. 252 out of 1007 reviews" "
Rating 4 - Poor. 112 out of 1007 reviews" "
Rating 2 - Terrible. 74 out of 1007 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Leslie M

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given was not cleaned yet, so we had to move all our things to another room. The room was so noisy we were woke up all hours of the night with people talking and moving around.
Stayed 1 night in Mar 2024

2/10 Terrible

ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was exceptionally kind and friendly. The outside door did not normally latch. Our room was never cleaned, it was like they didn’t know we were even there. They are in the middle of remodeling and so there was equipment everywhere in the stair wells. Over all, we would not stay there again. But the staff is to be commended. They were all very kind.
Stayed 6 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello ryan,We appreciate your kind words about our staff. We apologize if there were any inconveniences during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the team for improvements. We hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Okay

Amy C

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Subpar and still a bit pricy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Amy C, We appreciate your feedback and regret to hear that your experience did not meet expectations. We strive to provide value for all our guests and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Thomas, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like a "grab and go breakfast". When they advertised breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Thomas, We apologize that the breakfast did not meet your expectations. Feedback helps us improve, please contact our management team regarding your experience. Thank you for sharing your thoughts with us.

6/10 Okay

Dominick

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property was in disrepair no working elevators no vending or ice machines on 2nd floor room door security lock broken hallway exit door did not close properly All in all a very disappointing stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Dominick, We appreciate your feedback and apologize for the inconvenience you faced during your recent stay. Your comments are valuable for us to improve our services, and management will address these issues promptly to enhance the guest experience. Thank you for bringing these concerns to our attention.

6/10 Okay

Christina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we checked in the staff was very friendly. As we headed to our room the carpet was dirty. The room was about the same. The sheets would not stay on the bed, the bathtub was in rough shape and the drain was dirty. We only stayed as it was a one night sleep and there were no bed bugs otherwise we would have requested a refund and found an alternate place to stay. I will say again however the staff at the front desk was very friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Christina, Thank you for sharing your experience with us. We're glad to hear you found our front desk staff friendly. We appreciate your feedback on the room condition and will address these matters with our housekeeping team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were locked out of our room , not due to our error, no one was in the front. He went out to get food and left front desk wide open with everyone's financial information in plain view. Also after 11 pm kids and parents screaming in the hallway. Construction items all over the place for painting. It was a real hole. I would expect treatment like this would warrant a REFUND!
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Mary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues mentioned to improve our service. For any refunds or further assistance, please reach out to our management directly. Thank you for bringing this to our attention.

8/10 Good

Stephen

Traveled with family
Very nice staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Stephen,We are pleased to learn that you found our staff to be very nice during your recent stay. Our team takes pride in providing excellent service to all our guests, and your kind words are truly appreciated. If there is anything else you would like to share about your experience, please do not hesitate to reach out.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Property conditions & facilities
I stay here constantly and the staff are always super friendly but due to the construction it was noisier than usual & an alarm went off early in the morning that sounded as loud as a fire alarm
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Anthony,We appreciate your loyalty and are glad you find our staff friendly. We apologize for any inconvenience caused by the construction noise and unexpected alarm. Your feedback helps us improve the experience for all guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Regina,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

4/10 Poor

Sarah

Traveled with family
Disliked: Amenities, property conditions & facilities
This was a very disappointing stay, not a lot of people and had people right next to us making a lot of noise. Changed rooms, which was good. The wallpaper was peeling off the walls and there were cracks in the ceiling. Will not be staying in a Days Inn again.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Sarah, Thank you for bringing your concerns to our attention. We apologize for the noise disturbance you experienced during your stay. It's great to hear that we were able to accommodate your room change. We appreciate your feedback regarding the condition of the wallpaper and ceiling, and we will address these issues with the appropriate team. We value your business and hope you reconsider staying with us in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Dec 22, 2023
Hello Jose, Thank you for choosing our hotel for your recent stay. We appreciate your support! If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Martin,We are delighted to hear that you had such a wonderful experience during your stay with us at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. If you have any further comments or feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, room comfort
Decent hotel
The hotel was a little dated but clean and the room was large. Overall a decent place to stay for the price.
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Charlene,Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel clean and our rooms spacious. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Leo,We are delighted to hear that you had such a wonderful experience during your stay with us! We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

ishrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello ishrat,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We appreciate your support and hope to welcome you back in the future for another outstanding stay.

4/10 Poor

Xiaomeng

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from Manager on Feb 8, 2024
Hello Xiaomeng, We're sorry to hear that your experience at our hotel was not up to your expectations. We value guest feedback and encourage you to reach out to us directly so we can address any specific issues you may have encountered. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Amy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another wonderful stay.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Donna,We appreciate your feedback regarding the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities. We take your comments seriously and will share them with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Mark,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Clifford,Thank you for sharing your feedback with us. We appreciate your evaluation of our hotel. We apologize for any inconveniences you may have encountered during your stay. Our team continuously strives to provide a comfortable experience for all our guests. We hope you will consider staying with us again in the future to experience the improvements we have made.

10/10 Excellent

Rich

Stayed 1 night in Oct 2023
Response from Manager on Nov 25, 2023
Hello Rich,We are thrilled to learn that you had a wonderful experience during your stay with us! We strive to provide exceptional service and we are delighted to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is shabby and poorly maintained. The woman at the check-in, however, was friendly and cheerful. Fortunately, we only had to stay one night.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Suzanne, Thank you for sharing your experience with us. We appreciate your kind words about our friendly and cheerful check-in staff. We apologize for any inconvenience caused by the shabby appearance of our hotel. We appreciate your feedback and will take it into consideration as we strive to improve the maintenance of our property.

10/10 Excellent

Winnie

Liked: Staff & service, property conditions & facilities, room comfort
It was perfect 👍
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Winnie,We are delighted to hear that your stay with us was perfect! It is always our aim to provide exceptional experiences for our guests. We appreciate your positive feedback and hope to welcome you back for another perfect stay in the future.

2/10 Terrible

Angel

Disliked: Staff & service, property conditions & facilities
Burn marks on the toilet and hair dye on the sheets and pillows
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Angel,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our housekeeping team is committed to maintaining a clean and comfortable environment for all guests. We appreciate your feedback and will ensure that your concerns are addressed with the utmost urgency. Should you have any further questions or concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Nancy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Nancy Ann,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we are thrilled that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Desiree

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room smelled like cigarettes. The place looked run down. The alleged breakfast was just a Hostess cake. They also refused to reimburse the second night I paid for when I submitted the cancellation prior 24 hours. I need to go to Utica one per month to see my son that just moved there. I will not be staying at this place again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Desiree,We apologize for any inconvenience you experienced during your stay. Your feedback regarding the room condition and breakfast will be shared with the relevant team members for improvement. Regarding the cancellation and reimbursement, please contact our customer service for further assistance. We hope to have the chance to turn this experience around.

6/10 Okay

Chelsea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Chelsea,Thank you so much for your exceptional rating! We're overjoyed to hear that your experience with us exceeded your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service!
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Leo,Thank you for your kind words! We're thrilled to hear that you enjoyed our service. We hope to welcome you back soon!

4/10 Poor

Victor

Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Victor, Thank you for your feedback. We apologize for any inconvenience you experienced and appreciate your input.

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Dear Guest,Thank you so much for your incredibly generous rating! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

4/10 Poor

Edward, Danbury

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The door lock was faulty the thermostat controls was not working The coffe machine inside the room was unplugged
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Edward ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Oct 19, 2023
Hello Ashley, We apologize for any dissatisfaction during your stay. Please let us know how we can assist you further to improve your experience.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Victor,Thank you for your excellent rating! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Christopher,Thank you for the amazing rating! We are delighted to hear that you had such a fantastic experience with us. We look forward to welcoming you back on your next visit.

8/10 Good

Jolleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Jolleen,Thank you for your feedback! We appreciate your positive rating of our hotel.

10/10 Excellent

Ram Rohith

Traveled with family and small children
Liked: Property conditions & facilities
Very nice and clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Ram,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Susan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk associate was very nice when we checked in and showed us exactly where our room was. I believe it was him that had to tell the occupants in the next room to quiet down as I had 2 small children listening and hearing things they shouldn't. The extra latch for the door was so damaged that it was pretty much useless. Was sad that there was no refrigerator.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Christine, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Brandon

Stayed 2 nights in Sep 2023
Response from Manager on Oct 24, 2023
Hello Brandon,Thank you for your review! We're glad you enjoyed your stay and we appreciate your feedback. We look forward to welcoming you back in the future!

8/10 Good

Marjorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfy. However, the walls are thin and the guests noisy.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hi Marjorie,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

4/10 Poor

jill

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and outdated. It had a moisture smell. The beds were not comfortable. Tje vending machine is broken, so no late nignt snacking.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello jill ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Carolyn,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Julio,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Fred

Traveled with family
Liked: Staff & service
Could use a update
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Fred,Thank you for taking the time to share your comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room is super small though clean. Direct TV was affected by clouds. Staff unwilling to help fix. Staff unwilling to make any concession. Clientel shady at best. We left no refund. Stayed at the Holiday Inn Express across the street. They understand how to treat people.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Stephanie, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Joseph M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Joseph M,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Shelby

Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
Hello Shelby, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello John,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No frills; but satisfactory and clean
For a no-frills hotel, the positives were; Clean rooms, large bathroom, very comfortable mattress, size of room, good coffee in the morning and ease of check in and check out. My only complaints are that I paid for a room with two Queen beds (for a reason) and got a room with two double beds (we checked in at 11pm....no time to request a room change as the front desk person was leaving for the day). The pillows were very uncomfortable. Otherwise, it was perfectly fine for the 12 hours we were there.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Heather,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our pillows and also our front desk. We are always looking for ways to improve upon the guest experience so thank you for sharing.