Posted Jan 31, 2017
I stayed at the Days inn hotel for four nights all together, one night in the middle of the week and three nights over the weekend(fri, Sat, Sun) and due to delay in work needed to extend my stay so i book a room online as i did on the previous nights and stayed in the same room, but when i booked the room for Monday the lady at the front desk( Naomi)stated that the room i am staying in is reserved already and in order to stay they would move me to a another room, I agreed and went to move my luggage to the 2nd that when i noticed that the room is much a smaller and with no fridge or microwave and cost the same as the larger room, even though i had the larger room for a weekend rate when its normally more expensive ,therefore i declined and asked for a refund, and its was around 09:00 AM, she refunded my money but wouldn't let me back into my old room that i have until 11:00 AM to check out stating that she already checked my out. Not to mention i wasn't pleased with the way she talked to me nor with fact that i was forced to checkout two hours early.
Comment from Hotel Management
Feb 12, 2017 by Management, Hotel Management
Dear Guest, If our other guest has requested certain room in advance while calling to hotel we honor the request, that was the reason upon your departure date room was not available for your new reservation. If you have booked all additional nights with your 1st reservation we don;t have to ask you move to another room. Once you moved to another room at 9:00 am housekeeper started to clean room. We understand your check out time was 11:00 am there is not possible yo can go back to your previous room which was in cleaning process. We haven't asked you to check out early, you could use your check out time in new room we have provided for your new reservation.