Ratings based on 811 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from new york

Bed bug

Posted Nov 23, 2017
Although the rooms were clean we encountered bites from bed bugs. The staff is very nice and were very cooperative with this issue
Comment from Hotel Management
Nov 28, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that we were able to handle the situation for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Perfect hotel for a quick visit

Posted Nov 20, 2017
This is our third time staying here. We come each year for the polar express. The price is perfect, rooms are comfortable, breakfast is adequate and location is very convenient to the train station.
Comment from Hotel Management
Nov 28, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad the we are a continued point of comfort for your stay. We look forward to any future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Excellent Stay

Posted Nov 20, 2017
I had a great experience staying at Days Inn & Suites. I was searching for a place that was economical for a last minute trip and found this hotel. The entire hotel staff were extremely kind and helpful throughout my stay. Despite the rooms being dated, everything was clean and in working order. They also serve a very nice continental breakfast and provide free WiFi. I recommend this place to all travelers looking for a simple place to stay.
Comment from Hotel Management
Nov 28, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that you found us to be up to your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

I love this hotel

Posted Nov 4, 2017
I have a exelent time here. The staff is always looking to make sure you are having a good time. Is excellent in all.
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that we made such a good impression with you and look forward to any future visits.
4 out of 5
Recommended
for Families
by A verified traveler

Convenient to my work area.

Posted Oct 24, 2017
Pros: Convenient to where I work
Cons: Free breakfast has few options for gluten-sensitive or diabetics
Location: Adirondack Scenic Railroad nearby,offers fun day trips into the Adirondack Mountains to Old Forge, Wine & Beer trains, fall foliage & Polar Express
Stayed for work on railroad. Comfortable, clean, no problems
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that you found us to be a good place to stay. We are sorry about any inconveniences that our breakfast may have caused.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

Great breakfast included with room

Posted Oct 24, 2017
(Utica NY) Cheaper than the dump we'd stayed at the night before. Our room was clean, quiet, and the staff was nice. There are places in Utica where this is not the case, trust me. Breakfast choices include omelettes, waffles, fresh fruit, granola, yogurt, oatmeal. For Sun-Thurs stays, get discount coupon book near door at rest stops along the NY state thruway.
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We are happy that you found us to be a comfortable place for you to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Good stopping place off NY Thruway

Posted Oct 24, 2017
First of all, the young man at the desk upon arrival, Ramone, was extremely courteous & efficient. Once in our room the TV didn't work, I called the desk, Ramone immediately responded & resolved the problem...a second call was unnecessary as I couldn't figure out how the door lock worked, but again, he couldn't have been faster in responding and again was extremely polite and efficient. The furnishings were excellent, the desk/amenities such that we find in more expensive hotels. Breakfast the next morning before journeying on included already prepared warm oatmeal among other good offers.
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're happy tat Romel made such a good impression with you and that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
Nice stay. Worth the price. Breakfast was ok. Rooms were clean.
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad you enjoyed you stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nutley, NJ

Served it's Purpose.

Posted Oct 20, 2017
Pros: The breakfast and the staff was good.
Cons: The curtains don't close all the way and there is no elevator.
Location: I was going to a wedding so I wouldn't be able to say much. There is a Walmart and a Barnes n Nobles near by though.
I was greeted by a polite and accommodating hotel lobby representative. An issue arose with the room she initially assigned me and she quickly rectified it. The room was comfortable and the breakfast was delicious. The no elevator issue is a little difficult when you have heavy luggage to maneuver. Nevertheless for the price I guess one cannot complain.
Comment from Hotel Management
Nov 11, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that your issue was resolved without any mishaps. Unfortunately when our building was designed they didn't include an elevator, we apologize about any inconvenience this may have caused
3 out of 5
by A verified traveler from Mass

Will never book here again

Posted Oct 17, 2017
Pros: Location very close to the Highway and Utica College
Cons: Customer Service practices
Location: Very close to the highway and local colleges
We stayed here four times in the last year and a half as our daughter looked at a college in the area. This is a good middle-level hotel with clean rooms and a helpful staff. We stayed at another hotel and did not like it and started staying here. I only real complaint up to this point was a lingering odor of smoke in the hallway and some rooms. I made a reservation to drop my daughter off for her first year of school. After our stay, I found we were charged for two nights, not the one. I found we were booked twice by Expedia. I contested the charges on my credit card as we only stayed the one night. Days Inn refused to refund the unused night. I understand that the error was not theirs but good customer service would dictate they allow the refund. Clearly, they do not value my continued business, as a result, they have lost a customer who likely will stay in the area numerous times in the next six years.
Comment from Hotel Management
Nov 9, 2017 by front desk, Hotel Management
Thank you for staying with us at the Days Inn in Utica N.Y.. We're sorry about any inconveniences that this may have caused.