Select Comfort beds, in-room safe, desk, iron/ironing board

Reviews of Delta Hotels by Marriott Utica

3.5 out of 5
Delta Hotels by Marriott Utica
200 Genesee St, Utica, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 220 out of 440 reviews" "
Rating 8 - Good. 129 out of 440 reviews" "
Rating 6 - Okay. 40 out of 440 reviews" "
Rating 4 - Poor. 22 out of 440 reviews" "
Rating 2 - Terrible. 29 out of 440 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if going to a show at The Stanley. Comfortable beds; quiet hotel; nice staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Georgia

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Stayed 1 night in Feb 2024

2/10 Terrible

Willow

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First off all, the room was advertised as being a three person room with a pull out couch. When we arrived, there was no pullout couch. We had to order a cot for an extra charge for our son. We opened the door to a stuffy room that smelled strongly of deodorizer with no way to get fresh air. We got in late and went straight to bed. In the morning we opened the curtains and discovered our room was looking into another room!!! There must have been an addition put on the building and we looked straight into a meeting room, with no ability to look outside. Unacceptable. The musty smell lasted the whole stay and the carpets were dirty. The area of town was pretty run down with nothing walkable except the arena. Considering we paid more than similar hotels in the area that offered additional perks like free breakfast which this one did not, we were very disappointed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and fast
Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lee on Jan 22, 2024
Hello Amanda,I'm so sorry to hear you didn't enjoy your stay. I do hope that you and your family did at least enjoy the time at the pool. Give us a call if you'd like to book again. Thank you

10/10 Excellent

Katiuska

Stayed 1 night in Jan 2024

6/10 Okay

Lenora

Liked: Cleanliness
Disliked: Property conditions & facilities
There was a wrestling event on Saturday and many of the wrestlers an parents stayed at the hotel. The children were unsupervised and was everywhere. Disrupting other by banging on doors, running and screaming in the hallways. the staff was not able to do anything and went on for hours before deciding to contact the coaches! The parents were sitting at the bar and was not bothered by what their children were doing
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say thank you to Eugene, for stepping up and taking care of me I appreciate it very much. This is what makes a place like him.
Stayed 1 night in Dec 2023

10/10 Excellent

Emin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Amber

Traveled with partner
Liked: Staff & service, amenities
It was all in all a good hotel to stay in for one night. I did notice mold growing near the air unit and windows and the wall paneling was peeling back. It was decently clean, but there was some hairs in the bathroom and urine around the base of the toilet. But we had a good time staying there and enjoying the NYE festivities nonetheless, and the staff were great. I'd stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

2/10 Terrible

Marley

Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was incredible. Beds and pillows were extremely comfortable. Great view and food was excellent. I will definitely stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Tony

Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was a little run down. Peeling wallpaper for example.
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect date night
We had an excellent time.
Stayed 1 night in Oct 2023

10/10 Excellent

david

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Irene

Stayed 2 nights in Oct 2023

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
It was fine for what we needed: one night stay after a concert instead of driving home two hours late at night. Nothing fancy and the building is a little rundown, but the basics were covered. The "view" from our window was the ballroom, so we couldn't see outside. Small convenience store in the lobby was...convenient!
Stayed 1 night in Oct 2023

10/10 Excellent

Maddison

Stayed 1 night in Oct 2023

6/10 Okay

Anna

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property
Stayed 1 night in Oct 2023

8/10 Good

Marie, Watertown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
check in smooth and easy. Parking free.. Walkable to Theater. Room very expensive. Not worth price. Wallpaper peeling and carpet not clean.
Stayed 1 night in Oct 2023

8/10 Good

LaNiece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy Hotel
Excellent service and good food, a handy hotel to stay at if you are taking the train to NYC as it is only blocks away fromt he AmTrack Station,
Stayed 1 night in Sep 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
This hotel is very close to the Amtrack Station and city parking making it very convenient when taking the train. There is unfortunately, very littel to do in downtown Utica.
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff clean
Stayed 1 night in Sep 2023

6/10 Okay

Rhonda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevators were super slow and jumpy. Our toilet flushed so loudly and violently it was frightening. The tub dripped constantly. The area around the hotel is dodgy.
Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was clean. Staff was very friendly. Restaurant & bar onsite. Places to walk to eat. Pool was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Patty

Stayed 2 nights in Aug 2023

4/10 Poor

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Positives: Comfortable bed, nice supply of towels Negatives: I was not given the room I booked. Instead, I was given a different kind of room. They claimed a third-party overbooked yet the reservation was confirmed. Curiously, I was not refunded any money for what was clearly a less desirable room. I also found that the "free breakfast" advertised on the site cost $15.95. The elevator was hopelessly slow. Having decided to take the stairs as an alternative, I found them isolated and potentially unsafe. The level of cleanliness was below that of most other hotels I have stayed at.
Stayed 1 night in Aug 2023

8/10 Good

tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, but I find it was annoying to be nickeled and dimed by having to pay $3 for my morning coffee.
Stayed 3 nights in Aug 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Amenities
Nice bar downstairs
Stayed 1 night in Jul 2023

4/10 Poor

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We reserved a room with a king bed and ended up with a room with two double beds. Very disappointed.
Stayed 1 night in Aug 2023

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Only issue is elevators (all of them) broken. Should be giving a food voucher or something to make up for it. Good hotel though otherwise
Stayed 1 night in Aug 2023

2/10 Terrible

Rasheeda Freeman

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were data . Need to upgrade the rooms and carpet.
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel With Greater People
This is my first time staying at a “Delta Hotels by Marriott”. Walking into the beautiful & pristine lobby. I checked in close to midnight and was greeted warmly by two wonderful and personable associates. Joe (who is an absolute ROCKSTAR) one of the associates who was working the front desk. He checked me into my room that I booked on Hotels.com about 10 minutes ahead of arriving with no issue and got me settled flawlessly. He told me about the best FREE parking spot that I could snag in the area which I was ultimately super gracious for because I would’ve been lost without his expertise on the local Utica parking updates. Not only did Joe provide me valuable knowledge but also skilled customer service with a stellar attitude. He gave me advice on food to eat in the area tailored to what I was craving. Joe even offered much needed conversation for me. I didn’t expect to stay at a hotel last night but due to unforeseen circumstances I didn’t have a choice. Through the power of his interaction with me Joe turned what could’ve been an overwhelming experience for me into a delightful experience and because of every single associate I will certainly make my way back to Delta Hotels by Marriott. From this experience I can say my room was great but the real value comes from the power of every single employee that gave me excellent customer care and left me impressed because not only did they established how excellent “Delta Hotels” but also elevated for me of Marriott’s brand
Stayed 1 night in Jul 2023

2/10 Terrible

Jennifer

Disliked: Staff & service, amenities, property conditions & facilities
The bar next door plays loud music way past midnight. There aren’t any people at the concierge desk at night so nobody picks up the phone. The halls smelled of marijuana every night.
Stayed 3 nights in Jul 2023

10/10 Excellent

Samuel

Stayed 1 night in Jul 2023

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUG room!!
Really super staff. Room was simple but comfortable. We had two beds and both of us were bitten by BEDBUGS. I know from past experience and having a friend who owns a pest company, what these very distinct bits look like. Reached out to hotel, but no response. Will choose a different hotel next time.
Stayed 2 nights in Jul 2023

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean. Good amenities. Nice staff.
Stayed 1 night in Jul 2023

8/10 Good

Tony

Stayed 1 night in Jul 2023

10/10 Excellent

Alicia

Stayed 1 night in Jul 2023

6/10 Okay

ROBERT

Stayed 1 night in Jul 2023