Lobby

Reviews of DoubleTree by Hilton Utica

4 out of 5
DoubleTree by Hilton Utica
102 Lafayette Street, Utica, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 823 reviews" "
Rating 8 - Good. 248 out of 823 reviews" "
Rating 6 - Okay. 83 out of 823 reviews" "
Rating 4 - Poor. 45 out of 823 reviews" "
Rating 2 - Terrible. 24 out of 823 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful, very quiet and convenient. This was my second time staying here and will be staying again!
Stayed 1 night in Mar 2024
Response from Mary Ann on Apr 6, 2024
Good afternoon Nicole. Thank you for the wonderful comments about our hotel. We appreciate your time and loyalty. We can't wait for your next visit.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, as always. Easily the prettiest lobby of any hotel anywhere. We walked to dinner and a Utica hockey game. Easy peasy!
Stayed 1 night in Mar 2024
Response from Mary Ann on Apr 6, 2024
Good afternoon Sarah. Thank you for your wonderful comment about our hotel. We are glad you enjoyed your stay with us. We are looking forward to hosting you again.

2/10 Terrible

Cherise

Disliked: Amenities
Experienced discrimination.I will not be returning.
Stayed 1 night in Mar 2024
Response from Mary Ann on Mar 27, 2024
Good evening Cherise. I am very sorry if you felt that way. If you want to discuss about your experience with us, feel free to contact the hotel. We will be glad to make things right for you.

10/10 Excellent

Michael, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful historic hotel, the suite was very spacious and the bed and pillows comfortable. The restaurant was grandioso, prices reasonable and the food authentic and delicious! We even got a tour of the ballrooms and the views from the top floors. Great stay, highly recommend it
Stayed 1 night in Mar 2024
Response from Mary Ann on Mar 9, 2024
Good afternoon Michael. Thank you for giving us a perfect rate and amazing review. We appreciate your time and looking forward to your next stay.

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bathroom was clean and spacious.
Stayed 2 nights in Mar 2024
Response from Mary Ann on Mar 9, 2024
Good afternoon Mohammad. Thank you for taking time to rate us. We appreciate your comment and looking forward to your next stay.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary Ann on Mar 13, 2024
Good afternoon John. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!
Stayed 1 night in Feb 2024
Response from Mary Ann on Mar 3, 2024
Good afternoon Nicole. Thank you for rating us 5 out of 5. We appreciate your time and looking forward to your next stay.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to Highways and an easy area to walk and check out restaurants and coffee shops. Safe on-site parking and beautiful lobby that hearkens back to an earlier era. A classically beautiful hotel in the heart of Utica.
Stayed 1 night in Feb 2024
Response from Mary Ann on Mar 9, 2024
Good afternoon David. Thank you for giving us a perfect rate and amazing review. We appreciate your time and looking forward to your next stay.

4/10 Poor

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
the location was convenient to our needs however the lack of a separate space for weddings,conferences and other type event is lacking...A wedding was taking place right in the front check in area while we were checking in plus we had to wait an additional hour before our rooms were ready to check in...
Stayed 1 night in Sep 2023
Response from Anne-Marie R. on Jan 8, 2024
We are so sorry this was your experience with check in. Our team works very hard to ensure all rooms are thoroughly cleaned and inspected prior to a guest's arrival and we are so sorry your room took longer to prepare for you than anticipated. We do hope to have the opportunity to serve you in the future.

2/10 Terrible

Donna

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Anne-Marie R. on Jan 8, 2024
We are so sorry you did not enjoy your time with us. Please reach out to us with specific concerns we would love to make it right.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary Ann on Jan 8, 2024
Good evening Tom. Thank you for rating us 5 out of 5. We appreciate your time and we are looking forward to your next stay.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone had left stinky left overs in the fridge in our room that were never removed. Not a big deal. Loved the place and will come back.
Stayed 1 night in Dec 2023
Response from Mary Ann on Jan 8, 2024
Good evening Aaron. Thank you for giving us a perfect rate in spite of your experience. We apologize for the inconvenience. We are looking forward to your next stay and make things right.

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mary Ann on Jan 8, 2024
Good evening Justin. Thank you for taking time to rate us. We are looking forward to your next stay and make it memorable.

8/10 Good

Brian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Desk in room had sticky circles from what looked like a glass being set down on desk and night stand.
Stayed 2 nights in Dec 2023
Response from Mary Ann on Jan 1, 2024
Good morning Brian. We apologize for the inconvenience and thank you for letting us know. We are looking forward to your next stay so we can make things right. Have a great day!

10/10 Excellent

DIRK

Stayed 1 night in Dec 2023
Response from Mary Ann on Jan 1, 2024
Good morning Dirk. Thank you for rating us 5 out of 5. We are looking forward to your next stay. Have a great day!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Mary Ann on Dec 21, 2023
Good evening David. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Excellent

Beth

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Mary Ann on Dec 20, 2023
Good evening Beth. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Excellent

Sarah

Traveled with partner
Liked: Amenities
Best hotel lobby anywhere! Really! The hotel is convenient for what we want in Utica. We enjoy sitting in the lobby on evenings we stay here. Old, beautiful, elegant.
Stayed 1 night in Dec 2023
Response from Mary Ann on Dec 20, 2023
Good evening Sarah. Thank you for the great comments about our hotel. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Dec 2023
Response from Mary Ann on Dec 20, 2023
Good evening James. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Excellent

Casey

Stayed 2 nights in Nov 2023
Response from Mary Ann on Dec 20, 2023
Good evening Casey. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Excellent

scott

Stayed 1 night in Dec 2023
Response from Mary Ann on Dec 20, 2023
Good evening Scott. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Mary Ann on Dec 20, 2023
Good evening Jennifer. Thank you for giving us 5 out of 5. We are looking forward to your next stay.

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from Mary Ann on Feb 3, 2024
Good evening Erica. Thank you for rating us 5 out of 5. We appreciate it and look forward to your next stay.

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Nov 2023
Response from Mary Ann on Dec 8, 2023
Good evening Anthony. Thank you for giving us a perfect rate. We appreciate your time.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to my event
Stayed 2 nights in Dec 2023
Response from Mary Ann on Dec 8, 2023
Good evening Laura. Thank you for taking time to rate us. We appreciate your comment.

10/10 Excellent

Alfredo, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great rates. Odd room layout as a result of being much older from an era of different design sensibilities (1912), but still great.
Stayed 1 night in Dec 2023
Response from Mary Ann on Dec 8, 2023
Good evening Alfredo. Thank you for giving us a perfect rate. We appreciate your time and comment.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel with modern upgrades
Stayed 3 nights in Nov 2023
Response from Mary Ann on Nov 29, 2023
Hi Anthony. Thank you for taking time to rate us. We appreciate your comment. We are looking forward to your next stay.

10/10 Excellent

Yanira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Nov 2023
Response from Mary Ann on Nov 29, 2023
Hi Yanira. Thank you for giving us a perfect rate. We are looking forward to your next stay.

4/10 Poor

Heather

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Clean big TV spacious room Online stated jetted tub but there wasn't Nobody said breakfast was only a small window of time We paid for it and got nothing not even a juice and granola bar Way overpriced for what it is
Stayed 1 night in Nov 2023
Response from Mary Ann on Nov 30, 2023
Hi Heather. I am sorry that we did not meet your expectations. We are looking forward to your next stay so we can make things right.

2/10 Terrible

Amy, Utica

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned and the second bed was slept in . Dust on furniture. No one sneered why I tried to change rooms . Unpleasant experience
Stayed 1 night in Nov 2023
Response from Jose O on Nov 25, 2023
I hope this message finds you well. I want to extend my sincerest apologies for the complications you experienced during your recent stay at Doubletree By Hilton Utica.Your comfort and satisfaction are of the utmost importance to us, and I deeply regret that we fell short of meeting your expectations.I understand that your experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future.We deeply value your patronage and the trust you placed in us to provide a seamless and enjoyable stay. We are actively investigating the matters you raised and are taking corrective measures to ensure that our guests do not face similar inconveniences moving forward.As a gesture of our genuine commitment to making amends. Our aim is to demonstrate our dedication to your satisfaction and to regain your trust.Once again, I apologize for the inconveniences you encountered. We hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve.Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.Warm regards,

10/10 Excellent

Gabriel, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historic hotel. They kept the historic ambiance and elegance of the lobby/ballroom and restaurant. The rooms are spacious, modern, clean and quiet. Ample free fenced parking. Attentive and gracious staff. Absolutely outstanding experience here!!
Stayed 5 nights in Nov 2023
Response from Jose A Otero on Nov 11, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Again Thank you!!

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jose O on Nov 2, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback and score reviews, regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Excellent

Sheri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, beautiful hotel. Great service. Happy, helpful front desk. Just fantastic!
Stayed 1 night in Oct 2023
Response from Mary Ann on Oct 30, 2023
Good evening Sheri. Thank you for taking time to leave a great comment here. We appreciate your feedback. We are looking forward to your next stay.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a corner room! It is a phenomenal hotel!!
Stayed 1 night in Oct 2023
Response from Mary Ann on Oct 28, 2023
Good evening Heather. Thank you for your great comment about our hotel. We are glad that you enjoyed your stay with us. We are looking forward to your next stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Ann on Oct 28, 2023
Good evening Kevin. Thank you very much for the perfect review. We appreciate you taking time to rate us. We are looking forward to your next stay.

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay ...
Stayed 1 night in Oct 2023
Response from Mary Ann on Oct 28, 2023
Good evening Arleen. Thank you for your great comment about our hotel. We are glad that you enjoyed your stay with us. We are looking forward to your next stay.

4/10 Poor

Hugh

Stayed 1 night in Oct 2023
Response from Jose A Otero on Nov 2, 2023
I hope this message finds you well. I want to extend my sincerest apologies for the complications you experienced during your recent stay at Doubletree By Hilton Utica.Your comfort and satisfaction are of the utmost importance to us, and I deeply regret that we fell short of meeting your expectations.I understand that your experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. We like to know what areas we need to improve to change your experience and make better.We deeply value your patronage and the trust you placed in us to provide a seamless and enjoyable stay. We are actively investigating the matters you raised and are taking corrective measures to ensure that our guests do not face similar inconveniences moving forward.As a gesture of our genuine commitment to making amends, I would like to offer you. Our aim is to demonstrate our dedication to your satisfaction and to regain your trust. If you would like to discuss your experience further or if you have any additional feedback to share. Your insights are invaluable in helping us improve and enhance the experiences of all our guests.Once again, I apologize for the inconveniences you encountered. We hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve.Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.Warm regards,

8/10 Good

Dean, shorewood

Stayed 1 night in Oct 2023
Response from Anne-Marie R. on Oct 30, 2023
Thank you for taking the time to rate us! We hope to have the opportunity to serve you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jose Otero on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive score, regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Excellent

Laurie Beth

Traveled with group
Liked: Property conditions & facilities
The building is so old but so beautiful very clean
Stayed 1 night in Sep 2023
Response from Jose O on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Going back home
Location was convenient. Some local breakfast spots nearby. Pillows were way too soft. Room was listed as a queen but the bed felt more like a full. Place was clean, maid services were by request if staying less than four days. Not an issue for us. The staff were very friendly. As always, the warm cookie helps.
Stayed 4 nights in Sep 2023
Response from Jose A Otero on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. also we understand some situation can be happen during your stay I understand that some experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. Your kind words and your observation to improve about our hotel have been shared with our team, and leadership, we want to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.

10/10 Excellent

Eileen

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Anne-Marie R. on Oct 27, 2023
Thank you so much for this amazing score!

10/10 Excellent

Marea

Stayed 1 night in Sep 2023
Response from Anne-Marie R. on Oct 27, 2023
Thank you so much for the 5/5!!!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Just passing through Utica New York, we had the pleasure of staying at the Doubletree by Hilton. Our room was spacious and clean with modern updates. The staff was very friendly and helpful. The building is a true turn-of-the-century gem. I loved it.
Stayed 1 night in Sep 2023
Response from Jose O on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

8/10 Good

Ayana

Liked: Staff & service, property conditions & facilities, room comfort
Good, decent stay.
Upon entering at the side entrance of building it was just stairs, had to carry suitcase up them. It was very loud as it was a wedding being set up in the lobby. At the desk the young lady, think her name was Chianna greeted us and begin to check us in. Check in was smooth, room was not ready at first as she checked to see how long, by the time I left incidentals($50/night). We were all set. All my request were fulfilled. However, when getting into the room, can tell the floor wasn't vaccumed and tables, counter top, fridge, etc. were not completed. Housekeeping were nice gave me extra cups when asked. The sofa bed pillows should be lysol sprayed and cushions should be spot cleaned. Im giving a 3.5 out of 5, do to cleanliness. Most of the staffing encounters were friendly and professional. We were looked out twice, when told the key should open all doors. It was fixed in a tmely fashion without any hiccups. Overall enjoyed the stay. The room was nice and spacious. Elevators are very small but I get it because its a historical building. It also had a weird smell, like smoke and bo in the hallways. Close to the Hilton standard, work on improvements.
Stayed 1 night in Sep 2023
Response from Jose A Otero on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. also we understand some situation can be happen during your stay I understand that some experience did not align with the high standards of service we strive to provide specialty with cleanliness of the room, Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. Your kind words and your observation to improve about our hotel have been shared with our team, the housekeeping department, and leadership, we want to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Jose O on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very welcoming staff and luxurious hotel.
Stayed 1 night in Aug 2023
Response from Jose O on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honoured to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

8/10 Good

Pete

Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel twice in 2 weeks. We had to drop off and pick up our child from camp and we live a good distance from Utica so we like to break up the trip and stay over a night or two. The rooms are nice and spacious. I like the bulk bottles of shampoo, conditioner and shower gel in the shower. Very environmentally conscious! Nice towels and linens. The staff were friendly and helpful. And delicious Double Tree cookies were given upon check in There was plenty of free parking. Many dining options within walking distance and more options a short drive away. The neighborhood felt safe. We were very satisfied with both of our stays.
Stayed 2 nights in Aug 2023
Response from Jose A Otero on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jose A Otero on Oct 7, 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive score rate, regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.