Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
2.4 out of 5
26% of guests recommend
2.7 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by Eric

Avoid this hotel

Posted Aug 31, 2015 on Hotels
This was the worst hotel we have ever stayed at. I could not find a hotel room near Syracuse NY turnpike so called Hotels.com to help find a hotel that accepted pets near the turnpike. The condition of this hotel is terrible and the price of about $90 excessive for such a poor place. The room was not clean, in poor condition, with various insects. Hotels.com should consider removing this hotel from their listings and should never refer clients to this hotel. This is the first time that I have been completely dissatisfied with a hotel booked through Hotels.com.
1 out of 5
by A verified traveler from Central Ohio

Third World Skidrow Hotel

Posted Aug 19, 2015
Pros: Nothing
Cons: Anyone recommending or considering this hotel needs to be aware....the Super 8 management and the city of Utica need to inspect/condemn this.
Location: Utica is a nice town and this is an eyesore. We were there to see the Baseball Hall of Fame induction in Cooperstown and all other hotels were full.
BEWARE!!!! THis is NOT a Knights Inn- actually a skeevy Super8 with a sheet over the Super8 sign. Reservation was nonrefundable, but Receipt says Super 8. Room doors bore signs of forced entries, and bent frames made opening, closing and locking doors extremely difficult. Unlit urine soaked 'tower of terror" stairwells were perfect crime scenes. Skeevy permanent residents. Dumpster/guest cars popular w homeless. ALL ROOMS (whether occupied or not ) ARE OPENED EVERY DAY presumably to "air out;" but it's very easy to walk into anyone's room. Large holes in walls let in sunlight and rain. Broken AC units leaked, making rug in room and outside door wet. Dank, moldy odor. Scary brown splatters on walls and lampshades, burns on furniture, grease coating on chairs, clock and remote. In 50 years, I've NEVER seen a hotel like this - not even in third world. This place is perfect training for CSI and disease control. We left early.
1 out of 5
by Amber from Cincinnati

Overpriced filth.

Posted Aug 18, 2015 on Hotels
1. Bloody booger on the bed sheet when we walked in 2. Rusty brown water came out of the tub faucet 3. Dank smell throughout the room 4. Stale cereal at breakfast 5. Did I mention the BLOODY BOOGER
4 out of 5
by Anthony from Ocean, NY

2 night stay

Posted Aug 17, 2015 on Hotels
Don't use the smoking rooms. They smell very bad. They accidentally put me in a smoking room and it was bad. They did change me to a non smoking room and my stay was comfortable. Hotel is near all points of interest in Utica.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 15, 2015 on Hotels
4 out of 5
by Amanda

This traveler left a rating score only Posted Aug 13, 2015 on Hotels
2 out of 5
by Suzann

This traveler left a rating score only Posted Aug 11, 2015 on Hotels
1 out of 5
by Tonja

NASTY and needs to be REMOVED from the hotel list.

Posted Aug 5, 2015 on Hotels
Omg, It was down right disgusting and nasty (with a capital D and a capital N. I couldn't sleep all night. For the amount of money I spent for a 1 night stay; they should of paid me instead to sleep there. I would not recommend my worst enemy or a dog to stay there. The ceiling tiles were nasty and falling down, the bathroom had a bad odor and the walls were seperating from the floor, the refrig & microwave was nasty, room telephone didn't work, I had to have my sheets and blanket changed as they were soiled underneath (looks were too good to be true on the outside: very pretty blankets and white pillows).
1 out of 5
by Daniel from Greeley, CO

Yikes!

Posted Aug 3, 2015 on Hotels
We stayed in Utica because it was close to Cooperstown. It was Induction Weekend so the whole area was busy. I almost chose a different hotel because of the initial appearance. The room was dirty and the bathroom looked like it was pieced together.
5 out of 5
by Robert R. from Houston

Vacation

Posted Jul 29, 2015 on Hotels
The lady @ the front was very sweet & helpful.