Ratings based on 383 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Quiet, nice accommodations.

Posted Mar 22, 2017
Pros: Clean & quiet.
Cons: Add plastic trash can liners in the rooms.
Location: Very near the Turning Stone Casino, but not too close, so it is a calm setting.
Very nice, helpful staff. Quiet overall and clean rooms, with a very nice breakfast layout.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to casino

Posted Mar 4, 2017
Pros: Location and shuttle.
The stay at La Quinta was very nice. Friendly staff. Great shuttle to casino. Always available. One quick comment to the couple next door....the walls are thin.
5 out of 5
Recommended
for Everyone
by A verified traveler from , Niagara Falls New York

large room clean and staff was extremely friendly

Posted Feb 25, 2017
This hotel was a pet friendly hotel and no complaints about our dog
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun get a way

Posted Feb 16, 2017
Pros: I could order food to eat in the evening from the in house restaurant
Cons: Toilet paper holder and location of it was a bit inconvenient.
Location: The Casinos
We were celebrating our anniversary on Valentines Day.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thanks for spending your special day with us. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Pets free, late checkout

Posted Feb 13, 2017
The staff was very friendly and asked what floor I wanted. I particularly appreciated this because I have terrible vertigo issues and I have had alot of trouble getting hotels to accommodate my disability by securing a first or second floor room even months in advance. Beds were comfortable, free breakfast, nice ammendities, late checkout, and it was easy to adjust the temperature. We just got a new puppy and discovered la quinta let's pets stay for free! We hadn't had a particular preference for hotels before, but we will be looking for La Quintas in the future.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your kind words. We look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool, NY

The room was nice and it has a 24 hour shuttle TS

Posted Feb 12, 2017
Pros: Cleanliness
Cons: Night employee attitudes
Location: Close to the Turning Stone casino and great 24 hour shuttle
Everything was going well until it was time to sleep. An alarm clock was going off in the room next to ours for a few hours starting around midnight. We notified the front desk, with a sarcastic rude lady. She sent a guard up to take care of this, but he did not knock on door next to us but said he heard nothing so he did nothing. My husband had to call back and the guard came to our room to listen. He then heard this and it took another hour for him to get the key and go into the neighbor room to turn it off. We had paid through expedia, so the manager the next morning said that he would notify expedia for half of our money back. The room was pricey and we had disrupted sleep until around 3 am. The manager never did as he said he would do. Just pacifying our upset. Sounds from one room to the next are easily heard through the walls. Other wise, It is very clean. The pool was also very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
The hotel staff was wonderful and helpful. Having a shuttle all day/night to Turning Stone was fantastic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Value hotel, convenient location

Posted Jan 9, 2017
Nice location if you are staying for the night to go to the casino. The rooms were a bit dusty but sheets and towels were clean which was most important. Overall, nice stay and staff was very friendly.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for your comments. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice alternative

Posted Jan 9, 2017
I always stay here when I visit the casino! Very nice staff. I've never had a problem. I love that the shuttle is always running too!
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for your kind words. The shuttle is a favorite with the guests. We are looking forward to seeing you again.
1 out of 5
by A verified traveler

No considerations for others.

Posted Jan 9, 2017
Stay two nights while visiting Turning Stone Casino. First night woke up froze no heat and I left for the day came back that night and room wasn't cleaned. Second night they allowed a drunk party until 5am.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your comments, We provide a shuttle to the casino 24 hours on the weekend. On weekends we are very social with weddings, bachelorette parties, and people going over to the dance clubs across the street. Thank you.