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Reviews of Holiday Inn Express Utrecht - Papendorp, an IHG Hotel

3 out of 5
Holiday Inn Express Utrecht - Papendorp, an IHG Hotel
Van Deventerlaan 10, Utrecht

Reviews

8.4

Very Good

Rating 10 - Excellent. 378 out of 1003 reviews" "
Rating 8 - Good. 480 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia, CONVERE

Liked: Amenities
customer service is great
Stayed 2 nights in Apr 2024
Response from Milan on Apr 19, 2024
Dear Patricia, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel experience friendly staff and very clean Hotel
Stayed 8 nights in Mar 2024
Response from Milan on Apr 19, 2024
Dear Stephen, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious. Comfy beds. friendly staffs, nice breakfast. Will definitely recommemd it.
Stayed 2 nights in Mar 2024
Response from Milan on Apr 19, 2024
Dear Sharon, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in particular.
Response from Milan on Apr 19, 2024
Dear David, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

6/10 Okay

Roelof

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 24, 2023
Dear Roelof,First of all, we would like to thank you for sharing your experiences during your stay at Holiday Inn Express Utrecht Papendorp. We apologize that our service does not match your expectations. We are continuously trying to improve and that is why we take your feedback very seriously. We hope that you still want to consider us for a next trip in the future. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!Best Regards,Front Office Agent

8/10 Good

Patryk

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Milan on Nov 19, 2023
Dear, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. The hotel is a little far out of the city but this is reflected in the price comapred with elsewhere in Utrecht. The email before the stay was very helpful in providing background information for my stay.
Stayed 4 nights in Nov 2023
Response from Milan on Nov 17, 2023
Dear, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Milan on Nov 5, 2023
Dear, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, MilanFront Office Agent

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay. Beds could've been a little better quality
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Utrecht Papendorp on Oct 29, 2023
Dear Mark, Thank you for taking the time to share your feedback with us on your recent visit. We are very excited to hear you rated your stay a 10 out of 10! This means a lot to us and we will definitely make sure to share this with our team as well. On behalf of all of us, thank you for your stay and we hope to welcome you back with us in the future. Kind regards, Team Holiday Inn Express Utrecht Papendorp

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
This the seventh time I have stayed in this hotel & see no reason not to stay again as the location suits me & my friend who picks me up in the morning, the free breakfast sets me up for the day to come, the rooms are comfortable & spacious.
Stayed 4 nights in Oct 2023
Response from Stella on Oct 21, 2023
Dear Mr. Simon, First of all, we would like to thank you for sharing your experiences during your stay at Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Stella Front Office Agent

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Sep 2023
Response from Milan on Sep 23, 2023
Thank You

8/10 Good

Ulrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Milan on Sep 23, 2023
Thankyou

10/10 Excellent

Kamal

Stayed 3 nights in Aug 2023
Response from Rebecca on Sep 3, 2023
Dear Kamal, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Rebecca Front Office Agent

10/10 Excellent

Kamal

Stayed 1 night in Aug 2023
Response from Milan on Sep 6, 2023
Thank You

10/10 Excellent

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rebecca on Sep 3, 2023
Dear Jiri, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Rebecca Front Office Agent

10/10 Excellent

Wing Tung Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and breakfast
Stayed 1 night in Aug 2023
Response from Milan on Aug 31, 2023
Dear, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Milan

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Poor in pappendop
While the room itself was fine, every night when we tried to have a meal at the restaurant, we were told that only 3 of the 4 of us could have something from the menu, while the 4th person could only have a pizza. I could understand if the restaurant was full but as we were the only people in there it was disappointing as we wanted to eat as a group, so we ended up going out to eat 6 of the 8 nights we stayed there. When your paying nearly £1000 to stay somewhere you expect to be able to use the restaurant.
Stayed 8 nights in Jul 2023
Response from Nilesh on Aug 8, 2023
Dear BrainFirst of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. Also, thank you for the kind words regarding the room. We are so grateful for your kind words. As for the restaurant, we will make sure to pass the issue on to the right department. We hope that you still want to consider us for a next trip in the future. Once again, thank you for leaving a review. Best Regards, Nilesh

2/10 Terrible

Justin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No air conditioning. Also, when I had a change in travel plans, they were unwilling to provide a credit for the last night.
Stayed 5 nights in Jul 2023
Response from Milan on Jul 21, 2023
Dear,First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We apologize that our service does not match your expectation. We are continuously trying to improve and that is why we take your feedback very seriously. We hope that you still want to consider us for a next trip in the future. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!Best Regards,Front Office Agent

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My totally needs met hotel
I've stayed here several times & my needs are always met, the staff are friendly & helpful, the rooms are comfortable & pleasant to stay in, the free breakfast really sets me up for the day.
Stayed 4 nights in Jun 2023
Response from Rebecca on Jun 11, 2023
Dear Simon,First of all, we would like to thank you for sharing your experiences during your stay at Holiday Inn Express Utrecht Papendorp. We are so grateful for your kind words. We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards, Rebecca Front Office Agent

8/10 Good

Jiri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from rebecca on May 21, 2023
Dear Jiri,First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. . Best Regards, Rebecca Front Office Agent

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Standard basic Holiday Inn Express hotel, on a modern building but with basic amenities. Overall everything seemed cheaply made and there wasn't much attention to detail. The mattress was far from being the most comfortable, the tv remote didn't work, the room carpet had some stains on it, the ceiling had some marks of water ingress and the breakfast was quite limited in variety and quality. The staff seemed friendly enough but as whole it was expensive for what it offered and even more being at a remote, out of town, location.
Stayed 5 nights in Feb 2023
Response from Maisam on Mar 6, 2023
Dear sir/madame,We appreciate your feedback.Thankyou very much for your stay with us!I will forward the review tot the team. We hope to welcome you in the future to show you that the problems were one-off.With kind reagards,Team Holiday Inn express Utrecht

10/10 Excellent

Erick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok
Stayed 1 night in Jan 2023
Response from Lukas on Feb 4, 2023
Beste Erick,Dankuwel voor het nemen van uw tijd om ons te laten weten over uw verblijf bij Holiday Inn Express Utrecht-Papendorp.Wij zijn blij om te horen dat u heeft genoten van uw verblijf en hopen u dan ook zeker snel terug te zien in ons hotel!Met vriendelijke groet,Lukas NaaktgeborenFront Office

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff on reception were very good. Strangely we did not see any charge points for the car in the car park.
Response from Lukas on Dec 18, 2022
Dear Stephen,We are happy to hear that you have enjoyed your stay at our hotel Holiday Inn Express Utrecht-Papendorp.Please rest assured we have addressed this with the team to ensure we improve on this.While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We hope to welcome you again soon in our hotel!With kind regards,Lukas NaaktgeborenFront Office

10/10 Excellent

Michael, Phoenixville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that helped me was very courteous and helpful.
Response from Lukas on Dec 8, 2022
Dear Mr. Micheal,Thank you for taking the time to give us your experience of your stay at Holiday Inn Express Utrecht-Papendorp.We are glad we have met your expectations, and we hope to see you again in the near future!With kind regards,Lukas NaaktgeborenFront OfficeHoliday Inn Express Utrecht-Papendorp

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lukas on Dec 8, 2022
Dear Michaela,Thank you for taking the time to let us know about your experience at Holiday Inn Express Utrecht Papendorp.We are glad to hear that you enjoyed your stay, and hope to see you again in the near future!With kind regards,Lukas NaaktgeborenFront OfficeHoliday Inn Express Utrecht-Papendorp

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lukas on Dec 5, 2022
Dear Michaela,We are happy to hear that you have enjoyed your stay at our hotel Holiday Inn Express Utrecht-Papendorp, and we hope to see you again soon!With kind regards,Lukas NaaktgeborenFront Office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Muk on Dec 3, 2022
Dear Anonymous,We would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I am so grateful for your kind words and I am glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Front Office Agent

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Muk on Nov 20, 2022
Dear guest,First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. I am so grateful for your kind words and I am glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,MukFront Office Agent

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Muk on Oct 24, 2022
Dear Simon,First of all, we would like to thank you for sharing points for your stay in Holiday Inn Express Utrecht Papendorp. I am glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay, and I’m looking forward to having you again as a guest in our hotel.Best Regards,MukFront Office Agent

8/10 Good

Clarissa

Stayed 4 nights in Sep 2022

8/10 Good

Cyriel

Stayed 1 night in Aug 2022
Response from Chanel on Aug 24, 2022
Dear Cyriel, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Chanel Front office

8/10 Good

Youil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Muk on Aug 21, 2022
Dear Youil,First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht Papendorp. We are glad that we met all your expectations, that is where we aim for! However, if there is any feedback that you would like to share with us, please feel free to do so. I’m happy that you enjoyed your stay, and I’m looking forward to having you again as a guest in our hotel.Best Regards,MukFront Office Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simon
As always the stay more than met my expectations, and I found the staff more than eager to help me with whatever requests I had, which means I am always happy to stay at this hotel, (this was my fourth time).
Stayed 4 nights in Jun 2022
Response from Muk on Jul 9, 2022
Dear Simon, First of all, we would like to thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht We are so grateful for your kind words. We are glad that we met all your expectations, that is where we aim for! We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel. Regards, Muk Front Office

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Good Stay here
Comfortable stay whilst visiting family
Stayed 5 nights in Jun 2022
Response from Pokchanit on Jun 24, 2022
Dear Ian Campbell, Thank you for sharing your experiences during your stay in Holiday Inn Express Utrecht. We are so grateful for your kind words. We are continuously trying to improve and that is why we take your feedback very seriously. We hope that you still want to consider us for a next trip in the future. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us! Best Regards, Pokchanit Front Office Agent

10/10 Excellent

RORY

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before, and the staff are always friendly and the rooms are comfortable and clean.
Stayed 1 night in Mar 2022
Response from Wally on Apr 6, 2022
Dear guest, Thankyou for you kind words. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards, Wally

10/10 Excellent

Emma

Stayed 3 nights in Mar 2022
Response from Holiday Inn Express Utrecht Papendorp on Mar 13, 2022
Dear Emma, Thank you for taking the time to review your stay with us. We are glad that we met all your expectations. We hope to welcome you again in our hotel. Kind regards, Front Office Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, comfortable with friendly staff.
Stayed 1 night in Jan 2022
Response from Meg on Feb 17, 2022
Dear Richard, Thank you for leaving a positive feedback from your stay here in our hotel. We hope to see you again! Kind regards, Reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Conveniently located and easy to find. Basic rooms but nicely finished and very clean. Good breakfast although limited due to actual restrictions.
Stayed 1 night in Jan 2022
Response from Reception on Jan 29, 2022
Dear guest, thank you for your comments. Indeed having the breakfast for take away is not always the most comfortable option, but as you said, there were restrictions. At the moment that we are writing this email, guests can have breakfast again in hour hall. Yours sincerely, Reception

6/10 Okay

Ulrika

Stayed 3 nights in Dec 2021
Response from Wally on Jan 29, 2022
Thank you for taking the time to review your stay with us.

6/10 Okay

Nikolaos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3 days visiting family. Heating/air conditions not user friendly
Stayed 3 nights in Aug 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Jul 2021

10/10 Excellent

SAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Ronald

Business traveler
Liked: Staff & service, room comfort
Good.
Room could have only been cleaned upon request due to the virus. One false alarm that shocked most of us. No communication from the room. Could have not use the phone. Breakfast ok. Very friendly co-workers.
Stayed 18 nights in Oct 2020
Response from Front Office on Nov 20, 2020
Dear Ronald, Thank you very much for your feedback, we will learn from your comments. We hope to be able to welcome you back in the future. With kind regards,

6/10 Okay

Verified traveler

Hotel is clean , staff are helpful . Location is bad , nothing around you. I was there for 10 days
Stayed 11 nights in Aug 2020
Response from Julian on Aug 30, 2020
Dear, Thank you for the review. The location is in the business neighbourhood of Utrecht, therefore, if unexpected i can understand the frustration. Fortunately there is a direct bus connection to the city center near the hotel which takes about 10 minutes. Thank you for the great notes on the hotel and staff!

8/10 Good

Nikoleta, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel, near a motorway. Rooms are spacious and comfortable, although the mattress is a bit too soft. Staff is very friendly and helpful. We stayed for 3 nights and really enjoyed it. The only thing we didn't.like was the breakfast situation. The packs they give you due.to.current coronavirus restrictions offer limited choice and are hardly filling. The contents also varies from.one day to.the other. Also,.not much in the way of amenities nearby. Nearest supermarket is about a kilometre away. Would recommend though, good budget option, especially if traveling by car.
Stayed 1 night in Aug 2020

10/10 Excellent

enrico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019