Bicycling

Reviews of ibis Utrecht

3 out of 5
ibis Utrecht
Bizetlaan 1, Utrecht

Reviews

8.4

Very Good

Rating 10 - Excellent. 124 out of 420 reviews" "
Rating 8 - Good. 233 out of 420 reviews" "
Rating 6 - Okay. 55 out of 420 reviews" "
Rating 4 - Poor. 8 out of 420 reviews" "
Rating 2 - Terrible. 0 out of 420 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Good value for the money. Room was comfortable. Free parking was the deciding factor. Good selection for the free breakfast.
Stayed 1 night in Dec 2023
Response from Team ibis Utrecht on Dec 19, 2023
Dear Guest, Thank you for this great review.We're delighted to hear that you found value in your stay and that our comfortable rooms contributed to a positive experience.Regarding your room comfort rating, we continuously strive to provide a restful environment and our Sweet Bed by ibis bedding is part of that commitment. We're glad to hear that you were comfortable overall and would welcome any further feedback on how we might enhance the room comfort even further.We look forward to welcoming you back. Best wishes,Team ibis Utrecht

6/10 Okay

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed that i booked a room for 2 but only 1 breakfast was included. Also i was told that they don't cater for vegetarians. This is shocking.
Stayed 1 night in Oct 2023
Response from Team ibis Utrecht on Oct 30, 2023
Dear Alison, Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean, well-maintained, and with good service and amenities. However, we apologize for any confusion regarding the breakfast inclusion and the vegetarian options available at our restaurant.Please note that our breakfast buffet offers a variety of options, and we do cater to dietary requests, including vegetarian preferences. We will ensure that our team is better informed and prepared to assist with any dietary requirements in the future. As for the breakfast inclusion, we recommend double-checking the reservation details to ensure the correct number of breakfasts is included in your booking.We do hope to welcome you back in the future!All the best.Team ibis Utrecht

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Team ibis Utrecht on Oct 6, 2023
Dear Matthew,Thank you for this high rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you again.Best regards,Team ibis Utrecht

8/10 Good

Jurgen

Business traveler
Liked: Property conditions & facilities, room comfort
Central & practical hotel
Was an amazing single night stay.
Stayed 1 night in Aug 2023
Response from Team ibis Utrecht on Aug 28, 2023
Dear Jurgen,Thank you very much for your kind review.We appreciate your highlight of our prime location, and that it helped you make the most of your stay.We look forward to welcoming you again soon, Best regards,Team ibis Utrecht

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, outside Utrecht. Only 3 tram stops to central train station. Nice air conditioner to. Small bedroom and bathroom but comfortable and clean with amazing staff
Stayed 3 nights in Aug 2023
Response from Team ibis Utrecht on Aug 28, 2023
Dear Benjamin, Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel clean and appreciated the convenient location near the tram station. Our team takes great pride in providing exceptional service, and it is wonderful to know that our staff made a positive impression on you.We understand that the room and bathroom size may not have been as spacious as you would have liked, but we are glad that you found them comfortable and clean. Our aim is to provide a cozy and efficient space for our guests to enjoy during their stay.We are looking forward to welcoming you again.Best wishes,Team ibis Utrecht

8/10 Good

MAJDI

Liked: Cleanliness, staff & service, property conditions & facilities
There is street work around the hotel every where are blocked
Stayed 1 night in Aug 2023
Response from Team ibis Utrecht on Aug 28, 2023
Dear Majdi,Thank you for taking the time to review your stay.Though I am happy to read that we did good job in base, the road works were indeed very invasive and they did not go to the plan that the city counsil offered us either. We were in touch with them as soon as we found out, but that was too late to correct your experiences sadly. The works are finished now and I hope that we will have a chance in future to show you that we can do better!Best regards.Team ibis Utrecht

8/10 Good

Kwan Ho

Liked: Cleanliness, staff & service, property conditions & facilities
The room is excellent in terms of cleanliness and comfort. The staff is friendly. The hotel does seem to cater to a business/conference audience, not tourists. The place is in a residential neighbourhood about 2 km from the train station and old town. It can be a tough walk if you have some luggage bags. There are 2-3 neighbourhood restaurants and a supermarket about 10 minutes of walking away and that's pretty much it in the immediate area. A small shopping mall with a few grocery stores and fast food joints are about 20 minutes of walking away.
Stayed 2 nights in May 2023
Response from Team ibis Utrecht on May 29, 2023
Dear Kwan,Thank you for your visit and review!We are delighted to hear that you found our rooms to be clean and comfortable, and that our staff provided friendly service. We appreciate your kind words and will share them with our team.We regret to hear that our location was not entirely to your satisfaction. Our hotel is indeed situated in a residential area, about 2 km from the train station and old town. However, we are well-connected by public transport, with a bus stop just 100 meters away and a tram stop within 500 meters. We also offer bike rentals for guests who wish to explore the city in a more Dutch way. We apologize if this was not convenient for you during your stay. Regarding the nearby dining options, we are glad you found some neighborhood restaurants and a supermarket within walking distance. Our on-site restaurant is also available for guests who prefer to dine in.We do hope to be able to welcome you back in the future!Kindest regards,Team ibis Utrecht

10/10 Excellent

Sarena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing :)
Stayed 2 nights in Apr 2023
Response from Team ibis Utrecht on May 2, 2023
Dear Guest, Thank you for letting us know that you enjoyed your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Team ibis Utrecht

4/10 Poor

Daobin

Stayed 1 night in Aug 2022
Response from Reint - General Manager on Sep 13, 2022
Hi Daobin,Thanks for visiting and rating us.I would have loved tips on what we could have done better..

10/10 Excellent

Calvin

Stayed 1 night in Aug 2022
Response from Team ibis Utrecht on Aug 23, 2022
Hi Calvin,Thanks so much for visiting and rating us, we love seeing we did a good job! Hope we might see you again in the future!

10/10 Excellent

Arif, Bangkok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 23 nights in Jul 2022
Response from Team ibis Utrecht on Aug 23, 2022
Hi Arif,Thanks so much for visiting and rating us, we love seeing we did a good job!

8/10 Good

Payton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Ops on Jun 15, 2022
Dear Payton, Thank you very much for visiting and rating us! We hope to see you again soon. Best regards, Laetitia - Operations manager

8/10 Good

judy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would be very convenient to include a pot to make hot water for coffee or tea. A room refrigerator would also be a nice amenity. It shouldn't be so difficult to obtain an extra bed-pillow when asked.
Stayed 2 nights in Apr 2022
Response from Team ibis Utrecht on Apr 15, 2022
Hi Judy, We have boilers and amenities available free at reception (we keep them there to make sure they are clean and work well) so feed free to swing by. As for the pillow, you are right and I will be sure to discuss that here!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, the staff extremely nice and helpful. They really go the extra mile. Nice location close the canals, where I enjoyed walk. The rooms are clean and the food fantastic.
Stayed 18 nights in Dec 2021
Response from Reint - General Manager on Jan 6, 2022
Dear Laura, THanks so much for visiting and reviewing us! I am happy to see that we did a good job and I will be pas that on to the team here!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff is helpful and speaks English. Hotel is right on a bus line into old part of town and the canals. Pleasant stay, but empty food dishes were not removed from my room when it was cleaned.
Stayed 4 nights in Oct 2021
Response from Team Ibis Utrecht on Oct 22, 2021
Dear, Thank you for sharing your review with us. We are happy you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

JOSE CARLOS

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Team Ibis Utrecht on Jul 30, 2021
Hallo, Thank you for your sharing your review with us! Kind regards, Team Ibis Utrecht

6/10 Okay

Brett

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Anouk, operations manager on Feb 21, 2020
Beste gast, Dank voor je bezoek en review aan ons hotel. Super om te lezen dat we zo goed scoren! Graag tot ziens,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from Anouk, operations manager on Jan 30, 2020
Beste gast, Dank voor je bezoek en review. Fijn om te lezen dat alles in orde is geweest. Graag tot ziens!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
The hotel was very nice and a breakfast was optional. I did not partake but many others did. Probably because not much else, if anything was around in walking distance. What set this hotel apart from other stays on my trip was the staff. Every one was friendly and helpful. Check in with Rene was a breeze. Jessie went above and beyond to help me find information that was easier to obtain by speaking Dutch, which I don't. My gratitude to her and all the others. I would stay again but a car is helpful.
Stayed 2 nights in Dec 2019
Response from Anouk, operations manager on Jan 10, 2020
Dear James, Thank for visiting and rating ibis Utrecht. I'm proud to read we did a good job on our hospitality! I will definitely pass your compliments to our team. Hope to welcome you again in Utrecht,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Anouk, operations manager on Dec 5, 2019
Dear guest, Thanks for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall! Kind regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Anouk, operations manager on Dec 20, 2019
Dear guest, Thank you for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall. Kind regards,

6/10 Okay

Thanyaphon

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Anouk, operations manager on Oct 25, 2019
Dear Thanyaphon, Thanks for visiting and rating ibis Utrecht. I cannot see what we can do to improve, so if you have any tips - please let us know. Kind regards, Anouk, operations manager

8/10 Good

Alexandre Salvador

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Anouk, operations manager on Jul 25, 2019
Dear Alexandre, Thank you for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall and hope we can do that again in future. Kind regards, Anouk, operations manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant stay at Ibis Utrecht
Stayed here about 4 or 5 times as use it as a base for Moto gp at Assen. Train links to Assen are good and Utrecht town is nice. Rooms are a bit basic but functional for our needs. Breakfast is only average especially for €15 euros. Needs to be slightly more hot food choice
Stayed 3 nights in Jun 2019
Response from Reint, General Manager on Jul 12, 2019
Dear Simon, Thanks for visiting and reviewing ibis Utrecht! We are often a base station, though not always for something that is 'far' away like Assen. I am glad to see we did a good job again and will be sure to take your comments about the breakfast to the team!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Andrew is the best! Everyone works together as a team is helpful and attentive to individual needs.
Stayed 1 night in May 2019
Response from Anouk, operations manager on Jun 6, 2019
Dear Karen, Thanks for visiting and rating ibis Utrecht. I'm so happy to see we did a good job on our hospitality! I will definitely show this review to Andrew, thanks! Hope to welcome you again in our hotel, Anouk, operations manager

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Ta
Stayed 2 nights in May 2019
Response from Reint, General Manager on May 24, 2019
Dear Rupert, Thanks for visiting and reviewing us! Hope we might see you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
As we were late to check in we had a disabled bathroom.😐
Stayed 3 nights in May 2019
Response from Anouk, operations manager on May 20, 2019
Dear guest, Thank you for visiting and rating ibis Utrecht. I'm sorry to see you had our reduced mobility room, i hope my colleagues at the reception informed you about this by check in. I hope you still had a good stay despite this! Kind regards, Anouk, operations manager

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Anouk, operations manager on May 15, 2019
Dear Claudio, Thanks for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall and hope we can do that again in future! Kind regards, Anouk, operations manager

8/10 Good

Ulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Anouk, operations manager on Apr 26, 2019
Dear Ulla, Thank you for your visit and review. I'm happy to see we did a good job overall! If you have any tips to improve, please let us know.. Kind regards, Anouk, operations manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Ibis in Utrecht
Overall it was a good stay for 3 days. The hotel provides a typical Ibis comfort plus a free parking. It is located at about 30-35 minutes walk to the old city, most of which is along one of the canals. We did not take a breakfast since at 15 Euro/person it is overpriced. There is a convenience store near the hotel. The price for a taxi from the central train station is about 10 Euro and not 16 Euro as written in one of the earlier reports.
Stayed 3 nights in Mar 2019
Response from Anouk, operations manager on Apr 8, 2019
Dear Alexander, Thank you for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall and hope we can do that again in future. Kind regards, Anouk, operations manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our mini break away
We were very pleased with everything about the hotel, however, since i do not walk so well anymore, it would have been better had the hotel of been a little closer to town.
Stayed 4 nights in Mar 2019
Response from Anouk, operations manager on Apr 8, 2019
Dear David, Thank you for visiting and rating ibis Utrecht. I'm happy to see we did a good job overall! Kind regards, Anouk, operations manager

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
It was a good stay, very basic hotel but comfortable and clean. Was definitely worth it for the price and no hassle with the pet.
Stayed 1 night in Feb 2019
Response from Anouk, operations manager on Mar 1, 2019
Dear Madison, Thank you for visiting and reviewing ibis Utrecht! I'm happy to see we did a good job and hope to see you again in future (with pet!). Kind regards, Anouk, operations manager

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms, staff are friendly and helpful
Stayed 3 nights in Jan 2019
Response from Anouk, operations manager on Jan 8, 2019
Dear guest, Thanks for visiting and reviewing ibis Utrecht! I am happy to see we did a good job! I will be sure to compliment my colleagues on that also! Kind regards, Anouk, Operations Manager

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms, staff are friendly and helpful
Stayed 5 nights in Jan 2019
Response from Anouk, operations manager on Jan 8, 2019
Dear guest, Thanks for visiting and reviewing ibis Utrecht! I am happy to see we did a good job! I will be sure to compliment my colleagues on that also! Kind regards, Anouk, Operations Manager

8/10 Good

Colin

It's an Ibis so you know what your getting, a clean room with not a lot of storage, small bathroom. The bed was comfortable but the pillows are to narrow. I only stayed one night but would stay again no problem. Good bar, I didn't eat in the restaurant. Check in was OK although having to pay the extra in city tax is a pain, just makes everything take that much longer. Breakfast was good although nothing special, good to see the scrambled egg was cooked and not mush. The only negative is that it's a good walk into town if you want to go out. I got a taxi both ways (11 euro) as it was freezing out!
Stayed 1 night in Nov 2018
Response from Reint, General Manager on Nov 28, 2018
Dear Colin, Thanks for visiting and reviewing us! There are absolutely some points that we can focus on, though the weather is not one of them.. Hope we might see you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Anouk, operations manager on Nov 9, 2018
Beste Anonymous, Dank voor je bezoek en rating aan ibis Utrecht. Mocht je feedback hebben waardoor wij van een vier naar een vijf kunnen doorgroeien, schroom niet om contact met me op te nemen. Wellicht tot ziens, Anouk, operations manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from ibis Utrecht on Oct 22, 2018
Dear guest, Thanks for visiting and rating ibis Utrecht! I can't see what we could have done to improve our rating, but I will be sure to give it a go! Kind regards, Anouk, Operations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have air conditioner, nice budget hotel
Stayed 2 nights in Jul 2018
Response from Reint, General Manager on Sep 6, 2018
Hi Anonymous, Thanks for visiting and reviewing us! Until next time!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Went by car nice and easy to find, clean hotel friendly staff, about 15 minutes walk from centre along the canal
Stayed 1 night in Jul 2018
Response from Reint, General Manager on Aug 7, 2018
Hi James, Thanks for your visit and feedback! I am happy to see we did a good job and I hope we might see you again in in the future!

10/10 Excellent

Kees, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Nice hotel close to center and motorway. Easy access to everything.
Stayed 3 nights in Jul 2018
Response from Reint, General Manager on Aug 1, 2018
Beste Kees, Dank voor het bezoek en de feedback! Ik ben blij te zien dat mijn collega's je goed van dienst zijn geweest!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great - you have to be prepared to take a bus or walk to the activities or restaurants but the restaurant at the hotel had delicious food - just don’t want to always eat there. The hotel really could use coffee station in room though - that would have been perfect!
Stayed 3 nights in Jul 2018
Response from Reint, General Manager on Jul 27, 2018
Hi Anonymous, Thanks for visiting and reviewing us! I am glad to see we did a good job and I will be sure to share your feedback with my team! If you get sick of the bus or walking, try the tram or a bike! I would also love to see coffee stations in the rooms, for now we do have kettles available free from reception as there is quite an investment to get good coffee everywhere.. Maybe on a future visit?

6/10 Okay

Jenny

Liked: Cleanliness, property conditions & facilities
Just a passing by hotel
Small room. No breakfast in room included. Parking available. Away from city center.
Stayed 1 night in Jan 2018
Response from Reint, General Manager on Jul 27, 2018
Dear Jenny, Thanks for passing by and giving us feedback! We do offer breakfast, but only for those who want it. Who wants to pay for breakfast if they aren't going to use it..? Hope you might pass by again in the future!

8/10 Good

Ivanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Ibis
Stayed 1 night in Jun 2018
Response from Team Ibis Utrecht on Jun 17, 2018
Dear Ivanka, Thank you for visitng and reviewing Ibis Hotel Utrecht. I am happy to see that we did a good job. Hope to see you again in the future. Kind regards, Mirthe, Team Ibis Utrecht

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reint, General Manager on Apr 12, 2018
Dear Anonymous, Thank you so much for visiting and reviewing us! I am happy to see we did a good job and I hope we will see you again in the future!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
Had a great stay, hotel was very central and comfortable
Response from Reint, General Manager on Feb 21, 2018
Dear Amy, Great to read you had a good and comfortabel stay with us! I hope we can be your temporary home again in future!

10/10 Excellent

Steve, brighton Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busins Trip
Hotel was fine for a 4 day business trip. Staff were friendly and helpful. A little out of town, but only a 30min walk.
Stayed 4 nights in Feb 2018
Response from Reint, General Manager on Feb 21, 2018
Dear Steve, Thanks for visiting and reviewing ibis Utrecht! I am happy to see we did a good job and I hope we will see you again in the future!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine accomodation but somewhat distant from centre
Accommodation met our needs but our own fault it was rather distant from the town centre.
Stayed 2 nights in Sep 2017

8/10 Good

Andrea, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
We spent two nights at the Ibis in Utrecht. The staff were very friendly and helpful. The rooms were small but a very comfortable bed and a great shower! The hotel itself is located approximately 2 kilometres from the centre. The location was quiet as was the hotel. The hotel also offered a car park which was important to us as we were travelling by car with bikes. We walked into the centre from the hotel which took about 45 minutes but it is a lovely walk and the centre of Utrecht is well worth a visit from both a shopping and sight seeing perspective. We didn't dine at the hotel, preferring to dine out (you will be spoilt for choice) in the town but we enjoyed a good breakfast both mornings. There was a reasonable choice of different foods for breakfast offered (I particularly enjoyed the lovely rolls). We would certainly be happy to stay there again should we find ourselves going to Utrecht.
Stayed 2 nights in Aug 2017
Response from Reint, General Manager on Aug 27, 2017
Dear Andrea, Thanks for visiting us and leaving your feedback for others! I am happy to see that you enjoyed your stay with us and hope we will see you again in the future!