Bar (on property)

Reviews of Malie Hotel Utrecht

3 out of 5
Malie Hotel Utrecht
Maliestraat 2, Utrecht

Reviews

8.4

Very Good

Rating 10 - Excellent. 169 out of 466 reviews" "
Rating 8 - Good. 220 out of 466 reviews" "
Rating 6 - Okay. 57 out of 466 reviews" "
Rating 4 - Poor. 14 out of 466 reviews" "
Rating 2 - Terrible. 6 out of 466 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Marloes on Mar 8, 2020
Thank you for your review! We hope we can welcome you another time in our hotel. Kind regards, Marloes Malie Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok we had a room below ground level so the room could have been nicer. Good location
Stayed 3 nights in Oct 2019
Response from Judith front office on Oct 22, 2019
Dear guest, Thank you so much for your comment. We are sorry that you expectations were different like you expected from our rooms. We also have rooms on the thirst, second and third floor, maybe for next time if you like to visit us. Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very good, but a little more attention to detail.
Our room was mainly clean, although we found a credit card and pill box under the bed from a previous guest. The tiles and back of the bathroom door did not appear to have been cleaned properly, looking as if a drink had been spilled on them. The beds were clean and comfortable. All of the reception and breakfast staff were very pleasant and helpful. We would recommend this hotel.
Stayed 3 nights in Aug 2019
Response from Judith on Sep 6, 2019
Dear guest, Thank you so much for your comment, we really appreciate that. We are very sorry about your room, this is not how we want to present our hotel. We will discuss this with our housekeeping manager. Thank you for your remarks. Despite we hope you had a nice stay by us! Kind regards, Judith Team Malie

6/10 Okay

Eva

Liked: Cleanliness, staff & service
Quite far from everything tourist attraction, etc. The service was great but lacks in amenities.
Stayed 1 night in Aug 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet area of Utrecht
My partner and I enjoyed our stay very much. The staff were very friendly and attentive. The room was on an upper floor with a nice view of the quiet and beautiful area outside the hotel. The room was quite clean, in very good condition despite some small marks of age. The staff helped us to navigate the center city of Utrecht by presenting a map at check-in, and highlighting the best walking routes to the city center. They were also very helpful in providing rental of bikes in good condition, which were ideal for traveling in this wonderful city! WiFi access was easy and more than sufficient for usual online tasks at all times. We highly recommend Malie Hotel to all who travel to Utrecht.
Stayed 3 nights in Jul 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Mike, Vancouver, BC

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pro- Friendly staff, quiet location, bike rental on site, Con- Lumpy bed, no hooks in bathroom, old low- def TV, cheap towels
Stayed 2 nights in May 2019
Response from Sharon Wijnands on Jun 8, 2019
Oh what a pity you've experienced so many cons! We don't know what you exactly mean by lumpy bed, since we have very comfortable, high standard Auping beds in all of our rooms. We would love to get in touch about this. We are very pleased to inform you we have new TV's with HD-channels since this Thursday! Unfortunately it was just a few days after your stay, but I'm sure you would have loved it.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely half term holiday
Excellent hotel. Delicious breakfast. Would recommend it highly as a place to stay
Stayed 3 nights in May 2019
Response from Sharon Wijnands on Jun 8, 2019
Thank you so much for your wonderful review. Hopefully we'll see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were the most friendly and helpful that I have come across in Utrecht and I stayed in 5 other big hotels in the last 4 weeks, Their internet is crap
Stayed 4 nights in May 2019
Response from Sharon Wijnands on Jun 8, 2019
We are very, very pleased to read your kind words about our team! We also contacted our system developer after reading your review and the WiFi should work better now.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice place to stay, nice and quiet.
Stayed 2 nights in Apr 2019
Response from Sharon Wijnands on Jun 8, 2019
Thank you for your nice review. Good to see you've enjoyed your stay!

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work overnighter in Utrecht
Fantastic staff, location, room and hotel overall, would 100% recommend! I was given a suite as a free upgrade, which was lovely and I had my own terrace too. All the members of staff were super nice, especially Anouck, with whom we chatted until the late hours at the hotel bar. I didn’t have breakfast myself, but my colleague did and said it was excellent. A nice walk down to the main canal area with all the waterside restaurants, this a place I’ll stay again when next in Utrecht.
Stayed 1 night in Apr 2019
Response from Sharon Wijnands on Jun 8, 2019
Thank you for your super kind words! We hope to see you again in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the boutique bature of the Malie and where it is situated. A nice comfortable hitel with excellent staff.
Stayed 1 night in Apr 2019
Response from Sharon on Apr 13, 2019
Thank you so much for your kind words! Hopefully we will see you again!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very confortable and nice. I didn't like the pillows, they were too big. The area, although it is not in the center, it is at a walkable distance and very close to the bus station.
Stayed 2 nights in Jan 2019
Response from Malie Hotel on Feb 23, 2019
Thank you for your lovely review. We do have thinner pillows by request. Please let us know the next time. We'd love to see you again!

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018
Response from Malie Hotel on Feb 23, 2019
Thank you for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Judith on Nov 27, 2018
Thank you for your review. See you next time! Kind regards, Front Office

8/10 Good

Nicolas, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, friendly staff.
Hotel was very nice, clean and with all necessary comforts. Very comfortable bed + nice badroom. Staff was very friendly and helpful.
Stayed 1 night in Oct 2018
Response from Malie Hotel on Oct 22, 2018
Dear Nicolas, Thank you so much for your kind words. We hope we will be welcoming you again very soon! Kind regards, Malie Hotel Utrecht

10/10 Excellent

Nancy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful, close to sights but not in the thick of town center, breakfast was good and reasonably priced.
Stayed 3 nights in Oct 2018
Response from Quinte on Oct 15, 2018
Dear Nancy, Thank you for your kind words! We hope to be welcoming you in the future. Kind regards, Malie Hotel Utrecht

6/10 Okay

David, Leatherhead

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing room
We chose this hotel as it was described as close to the city centre. It was not as close as expected and about 20 minute walk. The hotel was quite well presented and well equipped but we were disappointed with the room. We had booked a ‘superior’ room but found that this category did not exist. We had an upper storey room that was very constrained with reduced height owing to being in the roof. It was not possible to stand in front of the toilet without stooping. On top of this the hotel rate was fairly high and we expected better.
Stayed 2 nights in Sep 2018
Response from Malie Hotel on Oct 16, 2018
Der David, Thank you so much for your review, we really appreciate that. We are very sorry that you had a disappointed stay by us. We hope to see you again to give you a better feeling from the Malie Hotel! Warm regards,

8/10 Good

Alan

Lovely hotel in a lovely city
Lovely hotel, friendly staff. Not too far to walk to main attractions. Don’t forget to get parking booked on arrival if you have a car.
Stayed 1 night in Sep 2018
Response from Malie Hotel on Oct 16, 2018
Dear Alan, Thank you so much for you nice review! We hope to see you again in the Malie Hotel. Warm regards, Front Office

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Sharon Wijnands on Sep 8, 2018
Thank you for your five stars!

8/10 Good

mohsmnad, kuwait

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Very nice cosy hotel
The hotel is very nice and has cosy and family design. The room was spacious and very beautiful.
Stayed 2 nights in Jun 2018
Response from Sharon - Malie Hotel on Jul 11, 2018
Thank you so much for your lovely review!

8/10 Good

GRANT

Liked: Cleanliness, property conditions & facilities, room comfort
GOOD WALK TO UNIVERSITY CAMPUS WHERE EXCELLEMT FOOD AVAILABLE
Stayed 8 nights in May 2018
Response from Sharon Wijnands - van der Burgh on Jul 15, 2018
Dear Grant, Thank you so much for your lovely review!

10/10 Excellent

Marsha, Maple Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. The location was great - close enough to the city centre but far enough to be quiet. The breakfast was the best we had in our two weeks in Europe. And most of all the front office staff were amazing - so helpful and knowledgeable. Recommended superb restaurants and helped us with all our onward travel needs. Could not have asked for more
Stayed 4 nights in May 2018
Response from Sharon Wijnands - van der Burgh on Jun 6, 2018
What a lovely review, thank you so much! We surely hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Sharon Wijnands - van der Burgh on Jul 15, 2018
Thank you very much for your review of our hotel!

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but overpriced, especially that breakfast was not included in the hotel rate so we needed to pay 14.50 euros per person for essentially the same breakfast buffet that was free at every other hotel during our holiday in Holland.
Response from Serena de Wissel on May 11, 2018
Dear Eileen, Thank you for your time leaving a review after your stay in the Malie Hotel. How good to hear you enjoyed your stay in Utrecht. A few years ago we have decided to offer the lowest room price possible and to exclude breakfast from the room rate. In this way we want to give our guests the choice to have a delicious breakfast in the hotel or to walk into the city centre to have breakfast. Our experience is that some guests also enjoy searching for a nice place to have breakfast outdoor. We hope to welcome you another time in the Malie Hotel. With kind regards, Serena de Wissel Front Office Manager

8/10 Good

winnie, cincinnati, ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate room
The hotel staff was friendly, the bed was comfortable, WiFi was good and the location is great for walking to a bus stop, a bar, store or restaurant. The hotel breakfast choices were good, the staff comes around to ask your room number and the amount will be charged to your room.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the most comfortable bed in the world!
I stayed as a solo traveller in a small double room. The room was really very spacious with a fantastic bed, tea/coffee facilities and a lovely shower. The gardens are so peaceful - ideal to relax when you've been in the hustle and bustle of Utrecht. The staff are really lovely and breakfast is everything you need. A gem of a hotel and I'd happily stay again :)
Stayed 3 nights in Apr 2018
Response from Sharon - Malie Hotel on May 23, 2018
Thank you!!! Wat a wonderful review, so kind of you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine only there teo nights staff pleasant helpful.
Stayed 2 nights in Mar 2018

10/10 Excellent

Easygoin German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to the Dom/inner city
The hotel did not disappoint. It met my expectations of a 4 Star hotel located at the edge of the inner city close to the historic center. It was in a nice old building but was modern and comfortable. The room has a espresso machine and tea coffee facility. Free WiFi is a must and the speed was okay. Complementary apples and doughnuts were a nice touch. Staff was friendly enough and helpful. There was a nice fish restaurant five minutes away. Ten minutes walk gave access to two shopping streets wth nice cafes. Twenty minutes took you to all other sightseeing attractions. Great location. Quiet but close enough. Taxi to the train station was 7-8€ . Cheaper than the bus for three people. My only complaint would be that breakfast at 14€ is not okay. Make it 10€.
Stayed 2 nights in Mar 2018
Response from Sharon Wijnands - van der Burgh on Apr 4, 2018
What an amazing review and what a nice touch you also used photo's! We will certainly consider your advise regarding our breakfast rate. Hopefully we will see you again in our hotel! Kind regards, Sharon Wijnands - van der Burgh Resident Manager Malie Hotel

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great location within walking distance for bars and restaurants as well as close to bus lines
Response from Sharon Wijnands - van der Burgh on Apr 7, 2018
Thank you for taking the time to leave a review. Good to read you had such a good stay and you found all the good places to go in our lovely city center. It is indeed very close to the hotel and within a walkin distence.

10/10 Excellent

Ruth, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel conveniently located
The Malie Hotel is located in a pleasant area close to bus stops, but also walking distance from the city centre. It is off the busy street in a quiet area, but has the advantage of being located not too far from Biltstraat with its many shops and restaurants. I took a bus from the railway station, Utrecht Centraal, to Oorsprongpark and walked to the hotel. There are several buses going in that direction, and they are very frequent. I found the hotel to be pleasant, attractive and clean. The staff were friendly and professional. I was provided with a map of Utrecht, and the main attractions were pointed out. In addition, they asked if I needed tickets for anything, as they would be able to arrange those. Breakfast is provided in the hotel for an additional fee. In the rooms, there are free magazines outlining the attractions of Utrecht, which were very useful. There was a television, and coffee and tea making facilities, and free Wi-fi.
Stayed 4 nights in Jan 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Over for business. Just off central location handy for lots of places
Stayed 2 nights in Nov 2017
Response from Sharon van der Burgh on Dec 25, 2017
Thank you for your review!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel away from the city centre
Stayed here for three nights whilst visiting colleagues in Utrecht. Room was clean & well-equipped, breakfast good if a little expensive. Convenient location for public transport and quiet neighbourhood, friendly staff. Wifi connection fairly reliable.
Stayed 3 nights in Nov 2017
Response from Sharon on Dec 25, 2017
Thank you for your review. Good to read your advise regarding the breakfast, we have mentioned this to our staff.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and peaceful
Peaceful and comfortable. Absolutely lovely spot in a nice neighborhood only 5 minute walk to lively local shopping/dining streets. Super modern as well
Stayed 1 night in Nov 2017
Response from Sharon van der Burgh on Dec 25, 2017
Thank you for your wonderful review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Lucy, ottawa, canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean and cute
Great staff, and clean. The room and the bathroom are small and a bit cramped. It is on a nice quiet street and short walk to downtown.
Stayed 5 nights in Oct 2017

10/10 Excellent

Sue, SF Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful rooms with amenities
We were delighted with our stay at the Malia. The buffet breakfast was amazing lots of choices for everyone with latte and expresso for me! Easy walking to many great restaurants and short bike ride for our son to visit from Utrecht University. Best hotel of our trip to Netherlands
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice neighbourhood hotel
A fantastic hotel. Our room was beautiful (we had our own patio) and comfortable. We rented bikes from the hotel but the city centre is easily walkable. Staff was friendly and helpful. The cozy lobby was the perfect place to enjoy a glass of wine at the end of the day. Breakfast offered lots of fresh choices. Would definitely recommend this hotel.
Stayed 2 nights in Sep 2017

10/10 Excellent

Juan, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable Hotel.
The hotel was very nice. We had a large room for three guest The room was comfortable and clean. The hotel staff was very polite and kind.
Stayed 3 nights in Sep 2017

10/10 Excellent

Sarah, Parachute, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful staff.
We were very busy dropping off our daughter for her year of study abroad at the College there yet loved the location and comfort/safety of our stay. Thanks!
Stayed 4 nights in Aug 2017

8/10 Good

Brian, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for short stay
A short distance from city centre, although perfect for us as family nearby. In a nice, quiet neighborhood. Clearly recently refurbished, so facilities clean and modern. Our room was quite small and lacked any proper storage, so unable to unpack. Bathroom was cramped. However, bed comfortable and power shower good. Would stay again but would chose a bigger room. Breakfast available but didn't partake.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and in up-to-the-minute condition
It's my second time there, and a favorite hotel. Great location and at the same time on a quiet side street. The staff is always especially cheerful and helpful, and the rooms are really nicely appointed -- both the lobby and the rooms are quite charming, and none of it feels like the standard commercial hotel. Quite the opposite: it has the feeling of a small old world European hotel that is in 21st century condition -- and at the same time the rooms are comfortably sized with beautiful surroundings. My only complaint was that the wifi is sometimes terrific and fast -- especially on the first day or two of my stay -- and then painfully slow for most of the rest of my stay, which was 6 days.
Stayed 6 nights in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
2 sides to our stay...
2 sides to this review.... Part 1 (location and general hotel)... The hotel is in a fantastic location, a short walk from the centre of Utrecht which you can do using various routes for those that like some variety! More importantly its within 5 mins walk of loads of coffee shops, local bars and places to eat that vary from pricey to cheap. Not quite sure what people were meaning about nothing close by, as there is a coffee shop not 20 metres from the front door!! The bars on the walks into town are all full of locals ( easy to tell as the menus are only in dutch ) something we always appreciate when we are travelling. The hotel staff were very friendly and the hotel reception was clean and classy. Mention the hotel to locals and they are all familiar with it. Part 2 (the room)... When we first walked into the room we were a little surprised as to the size of the room, totally understand that photos are taken to compliment a hotel, but the room was shall we say much smaller than we were expecting it to be!. Some clever work been done on the camera angles for the photos me thinks!! Don't get me wrong it wasn't miniscule, but if your a couple get used to living on top of each other!. We also stayed whilst it was 30+ degrees and unfortunately the air-con wasn't up to the job!! The staff did try to get this fixed, but it was an uncomfortable 2 nights sleep, just too warm in the room. On a plus - have to say the bathroom was fantastic!
Response from Sharon van der Burgh on May 31, 2017
Dear Brian, Thank you so much for your review. Really good to hear you loved the location, the surroundings of the hotel and the staff. Thank you!! Regarding part 2 of your review we are very sorry about the dysfunctionality of the air-co.... We phoned the air-co technician immediately and hoped it was solved quickly, but unfortunately we had to phone him the next day again. Luckily for us it's working again, but during your stay it was indeed very warm. We are so, so sorry for the inconvenience caused by this warmth.. We do have bigger rooms indeed. Some of the Standard rooms are pretty small, the Superiors and Executive rooms are more spacious and are recommended for two persons for a longer stay. We certainly hope to see you again to our hotel! Kind regards, Sharon Wijnands Malie Hotel Utrecht

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great value
We weren't as close to the old town area as we had hoped, but it was an easy 15 minute walk so we didn't end up disappointed at all. Very comfortable bed!

10/10 Excellent

K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
A pleasant and friendly hotel in a quiet part of Utrecht. Transport link to the city centre is good with a bus stop a short walk away but, apart from check in/check out we preferred to walk into town (it's only about 20 minutes). The hotel is situated in a leafy side street away from heavy traffic.