Close to downtown but construction around hotel
Posted Mar 4, 2017
Good hotel in walking distance of Utrecht Central Station and downtown. Last part of walking path to hotel can be confusing, especially when you're not used to cross heavily used bicycle paths (both directions zip by). This is due to construction around the train station and the hotel.
Staff was superfriendly and very accommodating. I had to make two separate bookings for two consecutive nights because of last minute change in travel plans. Staff made sure I could stay in the same room, very convenient. Lobby had a nasty smell (sewer? Due to construction and storms?). Smell was not in room, neither in restaurant area.
Room was spacious, good bed and linens, bathrobe. Good shower, hot. No bath tub. Little outdated and rundown carpet, but they are renovating rooms. Stayed for two nights. Bed was made after first night, got new bottle of water but my towels on the floor weren't replaced (I didn't sign up for the environment program they have: discount or donation to good cause when you want cleaning services skipped during your stay. Good initiative by the way!) I had double towels as I traveled alone so decided not to make a fuss about it.
Buffet-style breakfast was good, but price is little bit steep IMHO (20 euros). Guess I've gotten used too much to the motels and hotels with free breakfast in the USA ;)
Comment from Hotel Management
Mar 6, 2017 by Luca Esseling, Hotel Management
We would like to take the opportunity to thank you for sharing your review with us about your stay.
This helps us to maintain the quality of our products and services.
Thank you for your nice comment about our staff, we really appreciate this.
We forwarded your comment about the cleaning service to our housekeeping supervisor, we apologize for the inconvenience.
We are trying to resolve the problem with the smell as soon as possible.
On behalf of our entire staff here we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
With kind regards,