Exterior

Reviews of Royal Orchid Beach Resort & Spa

5 out of 5
Royal Orchid Beach Resort & Spa
Uttorda Beach, Uttorda, Goa

Reviews

6.4
Rating 10 - Excellent. 16 out of 102 reviews" "
Rating 8 - Good. 34 out of 102 reviews" "
Rating 6 - Okay. 20 out of 102 reviews" "
Rating 4 - Poor. 13 out of 102 reviews" "
Rating 2 - Terrible. 19 out of 102 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Elaine, Toronto

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
The resort looks nice in the pictures posted but when you are on the property it’s average. The buffet area’s layout is terrible for the amount of foot traffic. Keep in mind if you eat at the buffet at lunch or dinner, your bill will include a service charge. The servers won’t tell you if you leave a tip. Also if you want to go to the beach area, the staff tell you not to take the towels there because of the sand. Isn’t that the whole point of having a beach towel?? Also don’t order room service. They will send you the wrong orders, then send you the correct one when you call down but charge you for both orders. When you bring it up to the front desk’s attention… they have a group huddle with all the staff members and try to blame it on you. Asking if the signature is ours and that we signed both copies. Just a complete waste of time. I’m sure there are better resorts in goa with better service.
Stayed 5 nights in Dec 2023

2/10 Terrible

Jay

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the royal suite and loved the room
Stayed 3 nights in Jul 2023
Response from Vice President - Operations on Aug 9, 2023
Dear Mamta, We are overjoyed to hear that you loved your stay in the royal suite. Here at our hotel, we make every effort to provide comfortable and luxurious accommodation that makes our guests feel like royalty. We're really grateful for your feedback and look forward to welcoming you back for another exceptional stay. Best Regards,SHIWAM VERMAVice President - Operations

6/10 Okay

margaret

Traveled with family
Liked: Cleanliness, staff & service
First the good things: The staff here is amazing! Everyone is very friendly and helpful. Also, the food served at the restaurant is very good and the people working there are awesome! The splash pad and pool are also nice. What needs improving: The kids playground is old and peeling. There is an extra charge for all of the kids activities - there is a trampoline, archery, etc. I paid $300 per room (which I later found out was way above what other guests paid - my bad!), so I definitely felt like that should've all been included. Also, the beach has several local bars on it, so there is litter strewn all over and it's very loud. If I had it to do over, I would stay at the Kenilworth, which is right next door. I should mention that we did eat twice over at the Kenilworth and the staff was not nearly as friendly and accommodating as at Royal Orchid. If you get a good rate on this hotel (some of the guests said they paid $150), then I think it would be considered a good deal. For $300/night, it was a rip off.

2/10 Terrible

Abhishek Jagdish, San Jose

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
THIS IS A SCAM. I DON'T KNOW HOW THIS PROPERTY IS LISTED AS A 5 STAR PROPERTY HERE ON EXPEDIA. DO NOT FALL FOR THE IMAGES! The rooms were not cleaned up at all. The bed had sand on it. We reported this to the housekeeping and they said they cleaned our rooms. We came back to the rooms only to find stains (blood-like) on the bed linen. My parents who were staying in another room had a lizard rolled into their bedsheet. My mom was not able to sleep that night. The bathroom was not even cleaned to the basic level. It had stuff used by previous guests. There were earbuds on the dirty bathroom floor. The floor was not cleaned when we entered the rooms. It had dust and sand all over. The bathroom did not have basic toiletries like body wash and shampoo on the 1st day even after multiple requests. The bathroom shower was leaking water right into the room even after closing the door properly. The bathroom sink had stains from the previous guests which we had to clean ourselves before using. The fridge was dirty, we cleaned it ourselves. Yet it was not clean enough to use.
Stayed 3 nights in Mar 2022

6/10 Okay

Pratik

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

LALIT

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2020
Response from ROBR on Jan 17, 2021
Dear Guest, Namaste! thank you for choosing to stay at royal orchid beach resort and spa, Goa! at the onset, kindly accept our apologies for not meeting your expectations during your stay with us. It is our constant endeavor to provide our guests with a memorable holiday experience and once again regret the inconvenience caused to you. Thank you once again and we look forward to welcome you back at royal orchid beach resort and spa, Goa.

4/10 Poor

Sasha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from ROBR on Dec 21, 2020
Dear Guest, Namaste! Thank you for choosing to stay at Royal Orchid Beach Resort and Spa, Goa! At the onset, kindly accept our apologies for not meeting your expectations during your stay with us. Please be assured that we have taken a serious note of your feedback. It is our constant endeavor to provide our guests with a memorable holiday experience and once again regret the inconvenience caused to you. Thank you once again and we look forward to welcome you back at Royal Orchid Beach Resort and Spa, Goa.

8/10 Good

Bhargav

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful beach property
One of the best stays in Goa, I consider it more like a 4star property. Rooms are old and fans and lights were dirty. Bed was comfortable and toilet was clean. Approach to beach has water logging. Service in the restaurant was very good.
Stayed 4 nights in Nov 2020
Response from ROBRS on Dec 6, 2020
Dear Guest, Namaste! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location. Quiet Good food Rooms and particularely bathrooms could be improved
Stayed 2 nights in Feb 2020
Response from ROBR on Mar 20, 2020
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

10/10 Excellent

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from ROBR Team on Feb 18, 2020
Dear Guest, Namaste! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The grounds and the pool areas were very beautiful and well maintained. The proximity and access to the fabulous beach was good. Security at the lobby entrance and beach entrance was good. The food in the restaurant was good. The staffs were very responsive, polite and attentive to our needs. Mabel and her entire team went above and beyond to make our stay pleasant. The rooms are dated and could use renovations and updating.
Stayed 4 nights in Jan 2020
Response from ... on Feb 11, 2020
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from ROBR Team on Jan 20, 2020
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

10/10 Excellent

Sarika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We had a very comfortable stay at Royal Orchid in Uttorda. We had rooms with an amazing view of the grounds. There were lots of families. The pool and beach were great for our needs as a young family. We were unhappy that we were asked to pay in full upon checkin.
Stayed 8 nights in Dec 2019
Response from ROBR Team on Jan 14, 2020
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

10/10 Excellent

Sundeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awesome time with family!!!
We had booked 4 pool facing rooms. The resort was very child friendly and had lot of games and activities for the kids. The staff was very warm and friendly. The food was delicious and my entire family loved it. Overall it was a fantastic experience. Special mention of Fransquinha, Prakash, Vinod, Rohit who went out of the way to make us comfortable.
Stayed 3 nights in Dec 2019
Response from ROBR Team on Dec 26, 2019
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

10/10 Excellent

Denny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t hotel
Excellent hotel and amenities
Stayed 3 nights in Dec 2019
Response from ROBR Team on Dec 18, 2019
Dear Guest, Namaste! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Dec 2019
Response from ROBR Team on Dec 8, 2019
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. Thank you once again and look forward to serve you once again.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Room had cockroaches and the tap water was muddy.. television never worked except on day one.. food choices were very limited
Stayed 4 nights in Sep 2019
Response from ROBR on Oct 6, 2019
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa.We're sorry you were unhappy - we'll work hard to fix the issue that you experienced. Thanks for letting us know. Thank you once again and look forward to serve you once again

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Love the staff - excellent by any measure. Facilities are not 5 star - rooms were damp, finishes - floor, toilets, showers etc. - did not meet what I would expect in a 5 star hotel
Stayed 19 nights in Aug 2019
Response from Royal Orchid on Sep 20, 2019
Dear Guest. Namaste !!! Thank you for choosing to stay at Royal Orchid Beach Resort & Spa,Goa !!! I sincerely regret to note of your less than satisfactory stay on this occasion with us. I have personally reviewed your comments with our Executive.We greatly appreciate your kind patronage and look forward to welcome you back for a more seamless stay in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kapil on Sep 1, 2019
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality.Thank you once again and look forward to serve you once again

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Best part of the resort is the clean and white sand beach next to it. We also enjoyed sitting and soaking sun in their in well maintained lawn. Vegetarian food at Cosmos was very good (barring desserts) and way better than most of the eateries in Goa. Reception area and room need some work to meet star standards.
Stayed 3 nights in Aug 2019
Response from ... on Aug 22, 2019
Dear Mr. Vaghela, Namaste!!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. We have noted the feedback. Thank you once again and look forward to serve you once again

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service; do not choose this place if you are arriving here from a long international journey
Stayed 5 nights in Aug 2019
Response from Kapil on Sep 1, 2019
Dear Guest, Namaste !!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you. we regret the inconvenience you faced during your stay. Thank you once again and look forward to serve you once again

6/10 Okay

Amjad

Traveled with family
Disliked: Cleanliness, property conditions & facilities
If you don't have any better option
Very basic service.Not very clean hotel.
Stayed 3 nights in Jul 2019
Response from Kapil on Sep 1, 2019
Dear Guest, Namaste!!! We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. we regret the inconvenience you faced during your stay. To make sure such isn’t repeated in future, your concerns have been noted and shared with the management for the correctional steps to be taken at the earliest. Thank you once again and look forward to serve you once again

8/10 Good

Adish

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff is very helpful and attentive, but attention to detail is missing, I had room probably next to kitchen. Loud kitchen noises in lawn, not my idea of being in South Goa in an isolated resort near a quite beach, plus they had some hammer and drills running around my room (above or next to the room) which made it hard for us to have the infant sleep. I could have asked them to shift me to the room further toward beach but I saw a loud marriage reception party on the other side and I was thankful that my room was next to kitchen. To be honest I was happy to check out so I might have not given right feedback to them.
Stayed 5 nights in Jan 2019

8/10 Good

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, but the facilities are more 3,5 star
Very good breakfast, okay dinner. Rooms were too small and old to be a 5star hotel. Also the taxies are more expensive from this hotel compared to other hotels.
Stayed 1 night in Jan 2019

8/10 Good

Ananth

Liked: Cleanliness, property conditions & facilities
Good
Peaceful atmosphere
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel. Very poor room. Dirty and i got 2 single beds when i booked for 1 kind bed. They dont have private beach just the access. They dont allow to go to beach after 9pm. You have to go from mail road.whats the point of spending so much on such properties then. They dont even have lounges. Just a small poolside bar and only one restaurant. Gala dinner new year also was pathetic. They gave only basic drinks and you have to pay extra for just imfl also. Food was cold and pathetIc.
Stayed 2 nights in Dec 2018

10/10 Excellent

H, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Food was amazing and the staff very personable. Went for Xmas and NYE - there was a spectacular fireworks display.
Stayed 12 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
this resort is infested with rats drains are constantly blocking up in the room and flooding with water and toilet drain , no facility for disable people though it states its 5 star but i wouldn't rate it more than 2 star. the only thing this so called resort survives is the people who work there, specially restaurant staff and pool guys. managers are not helpful at all and higher management needs to get their head out of back side and listen to guest as only they are keeping them afloat. I would not recommend this resort to anyone book some where else you will save money and hassle.NEVER AGAIN WHAT A WASTE OF MONEY
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ambience, comfort,excellent reception counter Rajat
Stayed 4 nights in Dec 2018

6/10 Okay

Kavya

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great beach but jaded property
Room was not that clean.. sheets were dusty but was changed promptly.. the property feels old and dated. Breakfast area is small in proportion to the size of the resort and was very crowded. Overall very crowded
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Just to note, this was recommended to us by Expedia when our initial hotel booking was bumped due to a change in owners. The hotel was rated as 5 star, and maybe it is 5 star for Goa, but it is probably 3 star on other standards. Rooms are as per photos but a little dated, however once all that was got over, it was clean, the staff excellent, the pool very nice, and the location was really good with quite a few eating choices both on and off the beach. So, very good service and location.
Stayed 3 nights in Nov 2018

2/10 Terrible

Jabar, AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star hotel for sure..2.5/5. Expedia should definitely remove this hotel from the 5 star rating hotels.
Stayed 3 nights in Nov 2018

8/10 Good

Ritu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
3star fits in for this resort, not 5 star.
The rooms A/C needs tobe upgraded. Old noicy air conditioner . Lunch and dinner buffet is very ordinary in quality and taste, and not much choices. Better to go alacart. It's not fair to call this resort as 5 star resort. May be a 3 star fits in. Generally staffs are good. There is nothing around the resort .
Stayed 4 nights in Jun 2018

10/10 Excellent

DARPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Super Stay
Overall Super Stay, Warm and hospitable reception, fast check in, nice quint villas converted in various rooms, pool with a bar counter, super room service, though found the rooms to be small, they were comfortable and well maintained. Bet part was as required my Air conditioning was superly chilling. Loved it. Well spread breakfast buffet though and efficient service here as well.
Response from Kapil on Jun 20, 2018
Dear Ms.Darpan, We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. We thank you once again and look forward to serve you once again.

10/10 Excellent

Debbie , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Very comfortable accommodation Friendly staff and great atmosphere Great food
Stayed 2 nights in Apr 2018
Response from Kapil on Jun 20, 2018
Dear Guest, We sincerely thank you for visiting Royal Orchid Beach Resort and Spa. It was a pleasure to serve you and we are glad that you enjoyed our hospitality. We thank you once again and look forward to serve you once again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very good overall experience at the Royal orchid beach resort and spa.
Stayed 5 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
its good hotel with great outdoor atmosphere
Its okay hotel for the amount they charged, staff is not as friendly as expected, they can certainly improve customer relation. They have good breakfast menu but food quality is not great.

2/10 Terrible

Claire , Cheshire, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the first bad review I've ever given :-(
Awful, how this is classed as 5 star is beyond me! Unhappy, unhelpful & even rude staff, outdated, scruffy room, bathroom dirty, fridge broken. But the worst has to be the swimming pool ... many broken tiles on the floor of the pool, which I didn't notice until after I badly cut my foot on them! After the wound had been treated I expected someone to come and aplogise for the injury, no one cared & I was just told they couldn't mend the broken tiles as they were too busy, 2 other guests that day were injured by broken tiles, it's dangerous & totally unacceptable that they are aware of the serious problem but do nothing more than patch up injured guests as oppose to mending the badly damaged pool?! This hotel needs closing down immediately & fully refurbishing to a safe standard before anyone else should have to waste their money staying here!

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
the hotel rooms could be cleaned to a higher standard, the cost for the rooms does not reflect the level, its too much to pay, they food was outstanding

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
This hotel is not a five star hotel. If you had travelled any distance to get here you would have been sorely disappointed, There was only one restaurant not 3 as described. the so called golf course was a 3 hole pitch and putt and all 3 holes were within 150 metres at most and were not operational anyway. The room needed renovating and was not very clean with several cockroaches in the bathroom. the balcony overlooked a footpath and we did not once sit out as it was not a great view. On a more positive note the staff were helpful and friendly and the garden and pool were very nice. I felt that the description of the hotel requires updating and the 5 star rating is not warrented.

10/10 Excellent

Swinita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Close to the beach
Loved this resort! Will definitely be returning! The staff was very friendly and attentive.

2/10 Terrible

chinmay

Disliked: Cleanliness, property conditions & facilities, room comfort
Small rooms, good property
Very Small rooms. Sliding doors to balcony are old and need tremendous strength to slide open or shut. Hotels website advertises the room as Club room but the room is anything but club size so do not get fooled by the name. We had requested for a double bed but they joined 2 single beds to make a dbl bed so my 4 year old daughter kept sliding in the gap between the beds as she slept. 2 telephones in the room and both were not working. there was no way to call for room service except to go to the balcony and exercise your vocal chords to see if any hotel staff is paying attention. On the flip side, good property, decent pool, good play area and a rain dance area for kids and great acces to the beach. Average food! Room is OK only for 2 adults without kids.

2/10 Terrible

Rituparn, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a five start hotel
I checked in on 17th September to witnessed the worst experience of my life. below series of things happened to me 1. Hotel reception gave me twin bed room wherein i booked kingsize bed room. 2. The room given was having dirty towels, floor mats and has fungous grown inside the lamps. 3. AC was making annoying sound and was not working to give swing action. 4. AC was not maintain and has fungous grown inside as well giving bad smell. 5. Pillow covers were tore down and dirty too 5. on complaining they offered me another room which was smelling worst than previous one. 6. Finally they offered me Royal suit which has got old furniture and the same damp smell. 7. Children play area was pathetic and AC in that area was also not working. It was like 10 year old machine. 8. Staff was careless during my entire stay
Fungous inside room 1
Fungous inside room 2
Royal suite sofa

4/10 Poor

Vishnu, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
musty rooms
We were first given a room that smelt musty and unkempt. Informed the front desk and received a slightly better room. Will certainly not go there again.

8/10 Good

Neil, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well suited family stay
Clean , friendly staff, good breakfast and dinner ,close to airport and site seeing opportunities. I would stay there again ,no second thoughts .