Ratings based on 222 Verified Reviews

3.1 out of 5
60% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
Stayed the night coming thru for thanksgiving, we had our dog and we were welcomed.
Comment from Hotel Management
Dec 1, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to read you and your pet had a comfortable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Awsome

Posted Nov 27, 2017
Google needs to update maps as I passed by with tired eyes(twice). Awsome stay, highly recommend.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management, Hotel Management
It was our pleasure having you as our guest at Extended Stay America. We are delighted to know you thoroughly enjoyed being with us. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Nice hotel and welcoming staff Located near restaurants , macdonalds
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read our convenient location and courteous associates left you with a good impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from California

One night stay

Posted Oct 29, 2017
Friendly staff at check in. This facility is geared for extended stays, I only stayed one night as it was close and available to an event I had booked.Room was clean, had a full kitchen with refrigerator. I was asked at check in if I needed pots and pans. I would recommend this hotel for an extended stay.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Mark, thank you for taking the time to share your feedback. We are pleased to know your stay with us was comfortable and that you liked our service and facilities. Thanks for your recommendation, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from California

Not what I expected.

Posted Oct 23, 2017
King bed had 2 pillows total, girl at the front desk was able to find 1 more for me upstairs. I went to get a glass of water and there were no dishes, cups, silverware, nothing. Every cupboard and drawer in the kitchenette was completely empty. I thought that was the whole point of extended stay was that it is a bit more like home. The room was clean but truly bare bones. Not even a hair dryer. Very disappointed. I will not be staying there again.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Julie, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully-equipped kitchen, hairdryers and certain complimentary toiletries available at the front desk. Please accept our apologies if we did not communicate this to you at check-in. We will remind our front desk team to communicate this more clearly going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Sep 1, 2017 on Hotels
Comment from Hotel Management
Sep 3, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Elizabeth

Posted Aug 10, 2017 on Hotels
The toilet seat did not fit the toilet....please fix this. It was completely different shape them toilet in bathroom.
Comment from Hotel Management
Aug 12, 2017 by Manager, Hotel Management
Elizabeth, thank you being our guest art Extended Stay America - Sacramento – Vacaville. We are glad to know that you overall had an enjoyable stay. We appreciate you sharing your feedback as it will help to improve our facilities going forward. Thanks for choosing us, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by Christine

Clean, but that's all!

Posted Aug 7, 2017 on Hotels
Ad said "Kitchen with refrigerator, stovetop,microwave and cookware/dishware." There was NO cookware or dishware. Not even a coffee pot. But if we had a coffee pot, we would have had to drink it from the disposable plastic bathroom cups! The room was sparkling clean and comfortable enough, but I don't recommend you count on having dishes or pans.
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Christine, thank you for reviewing us. We are pleased to know you found your room spotless and well-maintained, but we are sorry for the inconvenience you had due to hotel's policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our front desk personnel gladly gives the same, on request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by Holly

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
Holly, please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Well worth the price

Posted Aug 1, 2017
Pros: Location was great. Next to on/off ramp to freeway
Cons: Could add shampoo, soap, etc. to the rooms.
Location: Starbucks just outside of the hotel, with a couple of fast food and restaurants next door. 5 minutes away is the Vacaville Outlets
This is no 5 star hotel, but well worth the price. Staff was nice, room was clean and spacious, which included a small kitchenette.
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Gavin, thank you for the feedback about your stay at our hotel. We are glad to know that you liked our convenient location, the great value we offer for the price and your spacious room as well. However, we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager