Ratings based on 165 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice place close to the slopes

Posted Feb 25, 2017
Clean and close to the slopes. Decent in room amenities. Staff was nice and helpful. Not top tier but worth the money; lacks room food service but they will stock your refrigerator upon request. And you get ski valet right next to the gondola!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
Convenient, good location... comfort varies from room to room...
Comment from Hotel Management
Feb 18, 2017 by MP, Hotel Management
Dear Anon, Thanks for the 3 star review. We're glad you enjoyed the convenience of our location, and we hope you found your condo to be comfortable. We'd love to have you be our guest again very soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay!

Posted Dec 23, 2016
Close to the lifts and very attentive staff!!! We loved this location and would stay here again. The ski butler service was wonderful.
Comment from Hotel Management
Dec 28, 2016 by Matthew P., Marketing Coordinator, Hotel Management
Dear Anonymous, Thank you for your review! We're thrilled that you had an awesome stay! We're also so glad that you liked our location, and that you found our staff to be very attentive. We're happy to be partnered with Ski Butlers, and look forward to working with them in the years to come. We hope to have you stay with us again soon! Kind regards, Matthew P.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful condo next to the slopes

Posted Dec 23, 2016
Pros: Location, atmosphere
Location: Skiing, fine food, shops and ice skating are less than 1 block away
Wonderful condo next to the slopes that we have really enjoyed over the years! Staff and location are great!
Comment from Hotel Management
Dec 28, 2016 by Matthew P., Marketing Coordinator, Hotel Management
Dear Anonymous, Thank you for your feedback! We appreciate you picking out a couple of pros, and we're so glad you've enjoyed our location and atmosphere over the years. We hope you'll continue staying with us for many more years to come! See you next time. Kind regards, Matthew P.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Tx

Superb hotel near everything

Posted Dec 22, 2016
Walking distance to ski lift, restaurants, shops, in town bus. Great staff including housekeeping. Room temp a little warm. Hotel provided shuttle to grocery store makes it easy to get food for the week - very convenient.
Comment from Hotel Management
Dec 28, 2016 by Matthew P., Marketing Coordinator, Hotel Management
Dear Anonymous, Thank you for your review! We're happy you enjoyed our close proximity to the ski lift, restaurants, shops, and the in town bus. We're glad you found our staff great as well - really they're the backbone of our operations, especially our wonderful housekeeping staff. I apologize that your room temp was a little warm. If this happens next time, please let one of our guest services agents know and we will promptly assist you to adjust the temperature to your liking. I'm glad you enjoyed the convenience of our grocery store shuttle! We're happy to continue providing this service. We hope to see you again soon! Best regards, Matthew P.
4 out of 5
by A verified traveler

Definitely will want a longer stay

Posted Nov 2, 2016 on Hotels
the room was very lovely and with a Western décor. The view from our balcony was beautiful; there was a stream right below the balcony, made the entire experience very soothing. The room was very well equipped. Though I did not cook, I was impressed by the full size of the stove. It would be possible to cook a Thanksgiving dinner if you are staying at the condo. Our only minus were the bunk beds, the mattresses were very uncomfortable. The regular bed on the other hand had a super mattress, very comfortable.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Traveler, We're so glad that you enjoyed your stay with us! We're also really happy that you enjoyed the location of your condo on Gore Creek - we hope this made your vacation special. As you noticed, the full-size kitchen and living areas make for a wonderful home-away-from-home experience, so we hope you'll book with us again in the future! We do apologize about the comfort level of the bunk beds, and thank you for your feedback. We replace the mattresses in our units periodically. Thank you again, and we hope to see you very soon! Sincerely, Matthew P., Marketing Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Amazing views, Friendly staff

Posted Aug 29, 2016
Walking distance to everything! If you don't feel like walking, there's a free shuttle bus. Truly, this vacation was picture perfect... Highly recommend!
Comment from Hotel Management
Nov 1, 2016 by Matthew P., Marketing Coordinator, Hotel Management
Dear Amanda, We're so glad you enjoyed your vacation! Thanks for giving us the opportunity to help you have a great holiday. We also appreciate you highly recommending us! We can't say thank you enough. We hope to see you again very soon. Kind regards, Matthew
3 out of 5
by A verified traveler from Chicago

Beautiful location but needs upgrades

Posted Aug 19, 2016
Staff makes effort but room and facilities need upgrades... broken lock, leaking water, tired decore, generally needs updating
Comment from Hotel Management
Nov 1, 2016 by Matthew P., Marketing Coordinator, Hotel Management
Dear DB, We're sorry that you experienced some maintenance issues, and that you found the decor in your condo to be tired. Next time you're in Vail, please give us another try. We are constantly improving our condos and common areas, and it's feedback like yours that help us accomplish this well. We hope to see you again soon. Kind regards, Matthew
5 out of 5
by Beth from St. Petersburg

Roomy condo in Lionshead

Posted Apr 30, 2016 on Hotels
Great condo with full kitchen and washer dryer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay in vail

Posted Apr 22, 2016
Stayed in vail numerous times at different places. I'd say it was quick,easy, centrally located and worked fine for our purpose. The staff was great. Wanted to extend a night because of a big storm. The staff made it very easy. Would stay here again