Ice skating

Reviews of Austria Haus

3.5 out of 5
Austria Haus
242 East Meadow Drive, Vail, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 606 out of 745 reviews" "
Rating 8 - Good. 103 out of 745 reviews" "
Rating 6 - Okay. 19 out of 745 reviews" "
Rating 4 - Poor. 10 out of 745 reviews" "
Rating 2 - Terrible. 7 out of 745 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renek R

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 4 nights in Mar 2024

6/10 Okay

Niels

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location relative to the base station as well as restaurants is good. The hotel has a bit of a dated feel to it, the elevators are slow and so noisy that we heard them well in our room. The breakfast, at this nightly rate, is definitely not living up to expectations, I’ve had much better breakfast options in places that cost a fraction of the cost of the Austria Haus.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lizbeth, Eagle Pass

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best experience ever! Friendly staff!
Stayed 3 nights in Jan 2024
Response from Paul on Feb 5, 2024
Hello Lizbeth,Thank you for sharing your experience with us. And we are all so very happy that your experience here at Austria Haus Hotel Vail was the "Best experience ever!" Wow! Marvelous. I hope we can host you again soon. Paul Nygren, Resident Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Paul on Feb 5, 2024
Hello Joseph,Thank you for sharing your experience with us. Here at Austria Haus Hotel Vail, we strive to provide every guest with a memorable experience. I'm glad you enjoyed your stay and I hope we see you again soon. Paul Nygren, Resident Manager

10/10 Excellent

Judy

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Paul on Jan 11, 2024
Dear Judy,Thank you so very much for your review. We greatly appreciate it and we know future travelers considering Vail CO appreciate seeing how you enjoyed your experience with us. At Austria Haus Hotel Vail we love sharing the more intimate Austrian experience with our guests. I'm so glad you enjoyed your stay and we look forward to seeing you again. Sincerely, Paul Nygren, Resident Manager.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Shauntrice

Traveled with family and small children
Liked: Amenities
I stayed here with my husband and children and we had a great experience. The hotel is located in vail village and have busses that take you to and from vail village and lions head. So the location is perfect. The rooms were clean and they have breakfast in the morning that’s included with your stay. The staff was so nice and helpful! I can’t thank them enough for being so courteous. It’s a great place to stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 3 nights in Dec 2023

2/10 Terrible

Blake

Stayed 2 nights in Nov 2023
Response from Paul on Dec 26, 2023
Hello Blake,I am very sorry to see you had a less-than excellent experience with us. I would sincerely like to hear from you to understand what we could have done differently to make your stay memorable for all the good reasons. If you contact me, it would be my pleasure to see what we can do to make up for your recent disappointing experience. Sincerely, Paul Nygren, Resident Manager.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about this property and the staff. They were THE kindness and most professional staff I have ever encountered at any property I have stayed. They went above and beyond and treated us like family. I highly recommend this property to stay. Bed was amazing, breakfast was exceptional, and the gentleman at the front desk was phenomenal. This will be my go to in Vail.
Stayed 1 night in Nov 2023

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Adriena

Traveled with group
Liked: Property conditions & facilities
The staff is friendly and helpful. The place is stunning, clean, and has many amenities.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Fall Getaway
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful room, delicious breakfast. Only 1 complaint- room was not cleaned on 2nd day after we spoke with person cleaning rooms.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay EVER!
This was an amazing hotel and the staff was simply the best we have EVER experienced! They took care of us in every way and made us feel more than welcome! So friendly and helpful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Leana

Liked: Amenities
Everything is cared for especially the guest experience. Stayed many places in vail that I love. This one is tops.
Stayed 1 night in Sep 2023

10/10 Excellent

Todd, Longmont

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 2 nights in Sep 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Amenities
Great location, very nice hotel
Stayed 2 nights in Sep 2023

8/10 Good

Virgil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

JOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Sarah

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
First off there were several positives! Great location, manager very friendly, breakfast was amazing. On the down side… Most of the things in our room did not work, all valet parked cars the windows are left down. When I requested my car they brought someone else’s, then I loaded all my own luggage. The woman supposed to help with activities at concierge desk was horribly rude and didn’t want to be bothered. The walls were not cleaned as walls were dirty though the rest of the room seemed very clean. More Helpful to select guests and it was obvious. My child was injured as the pool has little specks of glass in the wall that are coming out and a piece was jammed under her toe. Staff at time seemed mostly concerned with looking in pool. I had to yell at two grown men to get me a first aid kit for my bleeding child multiplie times before they went looking for one. Another guest brought me items to help in same amount of time. Then as soon as the employees got the glass from me they disappeared and had nothing else to say to us.When we requested a receipt we were told since we booked through Expedia that they won’t give us a receipt we have to ask Expedia. They also informed us since we booked through Expedia none of the amenities were covered so we were going to be up charged a resort fee for not booking directly. This was supposed to be waived upon setting up our Hyatt account but was not I stead they said they would drop it due to my child being injured but we had to complain
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the middle of Vail Village. Perfect location. Don't need your car for anything. Fun ride up the gondola and hike across the top of the mountain. Staff at the hotel was gracious and helpful. A five star experience in Vail.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff. Great rooms. Fun pool.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vail gem
Great hotel, well located.
Stayed 7 nights in Mar 2023

10/10 Excellent

Linas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 4 nights in Mar 2023

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Alex

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I sayed here for a ski vacation. We really enjoyed our stay. Location was perfect located right at the covered bridge, and close to the shopping and dining in Vail village and only 5 min walk to the Gondola. Our bedroom was cozy and clean, staff is very friendly, and the continental breakfast was just what we needed to grab a quick bite prior to hitting the slopes (unless you prefer to spend $100 at a fancy sit down place). The heated bathroom floors are fabulous and we utilized the humidifier present in the closet. Only con was you could hear the town shuttles running outside until 1am with a room facing the roadway. The outdoor heated pool and hot tub were much needed amenities and both very clean and nice. The hotel was right across the street from our shared airport shuttle drop off at the Vail transportation center. We used the 8150 ski shop across the way at the Mountain Haus for our rentals and they stored our skis each night. We will be choosing this place again on our next trip!
Stayed 4 nights in Feb 2023

10/10 Excellent

renee, san rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the location was perfect and we were in the main part of the village. Staff was super swet and helpful too.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean place, yummy breakfast, and central to everything!!

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a full breakfast included to get you ready for the slopes. Easily walkable to Gondola One. Great heated hot tub and pool overlooking the mountain to relax in after skiing.
Stayed 3 nights in Jan 2023

10/10 Excellent

Valarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property and staff. I booked this and was not sure what the stay would be like. The staff is incredible. Breakfast is perfect and great selections. Only one comment regarding breakfast and coffee please offer a milk alternative (almond or oat milk). The cookies after skiing was a nice touch. Extremely clean rooms with all the comforts of home. Great location and the hot tub was perfect. The service and staff was the best I have ever experienced even better than 5 star properties. Veronica at the front desk was always helpful along with all staff members. Can’t wait to go back. Thank you, Valarie
Response from Austria Haus Hotel on Jan 21, 2023
Hello Valarie, Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed the staff.Thank you for you recommendation on breakfast, we will pass this along to our food and beverage department.we hope to host you here again soon!

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Tim

10/10 Excellent

Maria

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Gracias
Response from Austria Haus Hotel on Jan 21, 2023
Nos alegra saber que disfrutó de su estadía.¡Esperamos poder hospedarlos nuevamente pronto!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The location was amazing however the hotel was dated. Our room was very small with an odd smell. Overall the hotel was not so great but the location made it worth while.
Stayed 5 nights in Dec 2022
Response from Austria Haus Hotel on Dec 22, 2022
Thank you for taking time to review your stay with us at Austria Haus. I am sorry to hear the room did not meet your expectations.

10/10 Excellent

Chris

Stayed 6 nights in Nov 2022

10/10 Excellent

Steve, Tulsa

Stayed 2 nights in Sep 2022

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, everything is close by. The included breakfast was good as well as having cookies in the afternoon. The rooms are nice and very quiet. We will stay here our next visit to Vail.
Stayed 2 nights in Sep 2022
Response from Austria Haus Hotel on Oct 5, 2022
Thank you for taking the time to review your stay with us at Austria Haus Vail.We are glad to hear you enjoyed the location and hope you enjoyed everything Vail had to offer during your stay.We hope to host you again soon!

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and centrally located
Cozy hotel located in the heart of Vail Village. Walking distance from shopping, dining and Gondola One for quick access up the mountain. We didn't have to use our car all weekend.
Stayed 2 nights in Sep 2022
Response from Austria Haus Hotel on Oct 5, 2022
Thank you for taking the time to review your stay with us at Austria Haus Vail.We are glad to hear you enjoyed the location and hope you enjoyed everything Vail had to offer during your stay.We hope to host you again soon!

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the room was hot and stuffy and ac unit didn’t really work so we had to open the windows for fresh air. We were on the second floor right above a major walk way, bus route and it must have been trash day. We heard people dragging dumpsters and trash trucks. Other than a noisy location and trouble getting fresh air , it was a really pleasant experience
Stayed 1 night in Sep 2022
Response from Austria Haus Hotel on Oct 5, 2022
Thank you for taking the time to review your stay with us at Austria Haus Vail.We hope to host you again soon!

10/10 Excellent

Robert, CANCUN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Impecable hosts
Stayed 2 nights in Sep 2022
Response from Austria Haus Hotel on Oct 5, 2022
Thank you for taking the time to review your stay with us at Austria Haus Vail.We are glad to hear you enjoyed the location and hope you enjoyed everything Vail had to offer during your stay.We hope to host you again soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Spacious rooms and comfortable beds.
Stayed 1 night in Sep 2022
Response from Austria Haus Hotel on Oct 5, 2022
Thank you for taking the time to review your stay with us at Austria Haus Vail.We hope to host you again soon!

10/10 Excellent

Sehbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

ERICH

Stayed 1 night in Jul 2022

10/10 Excellent

Liana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Can’t wait to come back!!
Stayed 2 nights in Aug 2022
Response from Austria Haus Hotel on Sep 1, 2022
Thank you for taking time to review your stay at Austria Haus Vail.We are glad to hear you enjoyed your stay and we cant wait to see you again soon.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay in Vail (and I've stayed in many hotels and condos in the Village). It is in a perfect location and is cozy and well appointed Keep up the good work!
Stayed 2 nights in Jul 2022
Response from Austria Haus Hotel on Jul 19, 2022
Hello Susan, We are happy to hear you enjoyed your stay with us at Austria Haus Hotel Vail. We love that we are centrally located in the Vail Village and we hope you got to experience all Vail has to offer in the Summer. Hopefully, we can host you again soon at the Austria Haus!