Not What I Expected
Posted Jan 2, 2016 on Hotels
I thought I was booking a 2 bedroom condo in the town of Avon. And while the confirmation indicated that there were various "addresses", it was clear that I should have gotten a 2 bedroom condo located yards from various activities and restaurants, etc.
About a month before my arrival I got a call from Arrowhead lodging regarding my room. It took a few minutes to realize I was booked in a room in Arrowhead. After a few go rounds with Todd, I got them to admit that they oversold the originally booked spaces and were moving me to Arrowhead.
I informed them that the reason I wanted to be in Avon was because I'd be without a car and needed the proximity to food and shopping. Also told them that I didn't have any way of knowing whether I was getting what I paid for.
In the end, they gave me a very nice unit (#304) in Aspenwood Lodge in Arrowhead. In addition, they had a nice guy named John there to help us get our luggage to the room. Even shuttled me to the grocery store so I could get some food. And even sent me a nice gift basket to our room.
The condo was about 200 yards from the lift, 150 yards to a shuttle drop off, and 100 yards from the pool.
But the most amazing thing was really the staff. They went above and beyond to accommodate me and my kids and ensure my trip was fantastic. I will stay there again and again.